sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.69

4.7 Rating 4,962 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 4,962 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 17th March 2024

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rated 4 as online chat agent was rather brash/presumptuous and a little rude. Otherwise fine.”

Helpful Report

Posted 1 year ago

“Very pleased with the product but had to reorder as came with a crack”

Helpful Report

Posted 1 year ago

“The sink itself is great, good quality and looks the part together with a great price, however the delivery was delayed without any communication, which caused much anxiety (Apparently it was the fault of the courier)”

Helpful Report

Posted 1 year ago

Hi Jeff The pallet delivery company in your area did have a problem with excessive volume and delivered the day after expected. We are sorry if this delay caused you any inconvenience. Thank you for taking the time to provide valuable feedback.

Posted 1 year ago

“I was overall very pleased with the service. The purchase process was very straightforward, the website provided good level of detail and delivery was extremely fast. Pleased with the product but at time of writing waiting to have it installed so not fully tested yet. My only negative point was that I raised a query on the 21 April after I took delivery of the item and never received a response to the question I asked. I include the query I sent below which is self explanatory. "I would like to thank you for the extremely speedy delivery of my order. This is much appreciated. Could I raise one query? On your website it states that items which can be delivered by DPD are carriage free when spending over £50 [which the item was]. When I checked out yesterday I had no option but to go with the pre-selected delivery charge of £26.95 or select a higher cost service. Thus I assumed that this item due to its size and/or weight required delivery by your other service. Given that it was delivered by DPD today, was it an a system or other error that charged me for delivery? If so and it should have been free might I be refunded the delivery charge? Many thanks for giving this your attention."”

Helpful Report

Posted 1 year ago

“Bought this tap to replace the identical one we had which developed a leak. After fitting, we found that every time you opened the tap, it would spray wide instead of downwards. If you immediately touched the filter, this would be rectified. The plumber came back the next week with the filter he removed from the old tap and fitted it to the new tap. Hey, job done, no more trouble, a steady down flow. We are very pleased with this tap and like it very much”

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Posted 2 years ago

“Easy to use site & prompt delivery”

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Posted 2 years ago

“Good company to deal with”

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Posted 2 years ago

“I love my new sink. Not so keen on the tap. It splashes all over and I have turned the water pressure down but it hasn't helped. It cost over £100 so I thought it might have been smooth running. Ordering and delivery were very good and I would recommend the company. Only gave 4 stars as I am disappointed with the tap!”

Helpful Report

Posted 2 years ago

“So far excellent service”

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Posted 2 years ago

“I purchased an item through SINKS-TAPS.com and I found the process to be easy and straight-forward. I did have a small problem with the item that I bought, out of no fault from SINKS-TAPS, and while they tried their best to resolve the issue, I did find it minorly annoying that I had to chase for updates. They did sort my problem out though and they got me refunded straight away. I'd use them again no worries.”

Helpful Report

Posted 2 years ago

“Arrived promptly but not email confirming the purchase”

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Posted 2 years ago

“Easy to install …. Tap could benefit from some free tools to fit”

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Posted 2 years ago

“Tap is great would have liked more info on them re-the Filter as when you run the tape the water looks like its fizzie and it boils over when in the kettle contacted the service team to enquire about this they don't have replacement filters. The delivery was fast.”

Helpful Report

Posted 2 years ago

Hi Robert Thank you for taking the time to provide a great review. We will have a look at this tap model and just see if there is an alternative design of aerator available. It might be worth turning down your cold water pressure a little as this could help reduce the 'fizz'

Posted 2 years ago

“Very impressed with the service. Prompt delivery. Excellent quality products”

Helpful Report

Posted 2 years ago

Thank you for the positive Review Mary

Posted 2 years ago

“Due to a stock shortage SINK-TAPS.COM suggested a replacement which was just as good quality and price and was delivered ahead of schedule - can’t knock their service 👍🏻”

Helpful Report

Posted 2 years ago

Hi KRich Thanks for the great 5 Star review. Really appreciate you taking the time to leave feedback and thank you for your value support. Kind Regards Customer Support

Posted 2 years ago

“Easy to use website, goods arrived promptly and as expected. Happy with our purchase and would use again.”

Helpful Report

Posted 2 years ago

Thanks for the great review and we all really appreciate you supporting a small UK based business. Regards Customer Support

Posted 2 years ago

“Very helpful on Technical questions to help me select the correct Tap to suit my needs. Slight delay in delivery so dropped one star”

Helpful Report

Posted 2 years ago

Thank you for the amazing review. We all really appreciate you supporting our small UK based business. Regards Customer Support

Posted 2 years ago

“Good price, delivery slightly later than expected, but OK.shows the coŕect image of the product , some sites showed wrong picture. Not always easy to find the site on the search engine.”

Helpful Report

Posted 2 years ago

Thank you for the amazing review. We all really appreciate you supporting our small UK based business. Regards Customer Support

Posted 2 years ago

“Placed order for sink and delivered within few days all very good. Only gripe is account section of website is quite limited. I needed to change my order but this is not possible on website and replacement sink was never shown, only original one and no updates are shown (although I did get email after ringing them to change it). Surely it would make more sense to provide all of this information on website as you're left in the dark with what's going on, it shows only the initial order and you cannot do anything with it. Would recommend as rest of experience good and sink is excellent quality. As footnote the email review response I was sent was for the original sink not the one I received.”

Helpful Report

Posted 2 years ago

“Easy to get through to to answer query on product. Arranged for small truck for delivery due to our narrow country road. Item delivered on time. All day delivery window given. Would have rated 5 stars if a call from driver 1 hour before expected delivery time was provided.”

Helpful Report

Posted 2 years ago

sinks-taps.com is rated 4.7 based on 4,962 reviews