sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.69

4.7 Rating 4,962 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 4,962 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 17th March 2024

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I please the order on 15 of July and never received when I called I have been told that it’s coming from abroad. This isn’t a great service. Shame I had to cancel and I have to wait for my money 30 days. What a service.”

Helpful Report

Posted 2 years ago

Hi Veton The item you ordered was on a slight manufacturing delay and the website did show the item was not in stock at the point you placed the order. However, regrettably the Abode delivery was delayed and the expected arrival date moved without any notice. We appreciate this was frustrating but I'm afraid this was something outside our control. You then decided to cancel your order and a full refund was completed within just 2 days. We have up to 30 days to complete a refund but the time taken varies and we regularly complete refunds much faster (as in your case). We hope this explains the situation a little clearer and we apologies for any inconvenience we may have caused.

Posted 2 years ago

“No confirmation e-mail Billed for goods and three weeks later still no goods. Have since bought taps elsewhere”

Helpful Report

Posted 3 years ago

“Cannot review as items have not arrived yet”

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Posted 3 years ago

“Poor customer service - They didn’t send any confirmation of the order or any other updates (I have checked junk folders and this is definitely the case). When I’d heard nothing after 10 days I emailed the company, the item was immediately dispatched so was clearly in stock but the order hadn’t been processed until I chased up, however they didn’t bother to even acknowledge the email never mind apologise.”

Helpful Report

Posted 3 years ago

“Very poor service I placed an order on the 11/12/20 & I am still waiting. I contacted several times & when I did get through online spoke with John who said he would get back I am still waiting on his reply & my goods”

Helpful Report

Posted 3 years ago

“Order placed: 2 September 2020 11:33am Still waiting, now I know its a global pandemic and all about supply, however the contact has been poor, with no or very little updates. This makes me look like a fool to my client now :-(”

Helpful Report

Posted 3 years ago

“I ordered a tap on 17th November and was given a delivery date of up to 2nd December. I chased on 2nd December (which was time consuming as no one was responding). I was then told that the tap is no longer manufactured and they had no stock. I know these things happen but why couldn't they have told me when I first ordered it, or soon after, and when would they have told me if I hadn't chased it myself? It caused a load of hassly delay for my plumber. Sinks-Taps suggested a replacement which was the wrong bar. Asked for a refund so I could get a tap elsewhere and was told it could take up to 30 days! Would not deal with this company again I'm afraid.”

Helpful Report

Posted 3 years ago

“Bought kitchen taps February, fitted 5th March. Great taps and service (at the time). However a month ago we had extremely low pressure. Contacted Richard, by email, to explain the problem. He asked us to get a plumber in to sort the problem which we did. The tap is faulty!! It needs replacing or a cartridge. The after sales service is very disappointing. Have offered to send videos of the drips/dribble coming from the taps but no response/reply.”

Helpful Report

Posted 3 years ago

“Parts missing from order. Never responded to emails.”

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Posted 3 years ago

“zero communication with any updates on my order which seems to be in stock but have not yet received.”

Helpful Report

Posted 3 years ago

Dear Mr Chamberlain Your order contained a sink which is showing online with a delivery delay of 4-6+weeks. We would not normally contact you until closer to the delivery time, with an update. We haven't received any emails from you and we also have Live Chat available if you wanted to speak to someone about your order. Regards John Customer Support

Posted 3 years ago

“Awful company! Avoid buying from them at all costs!!! I’ve had an awful experience with these. Bought a faulty sink which was delivered to me broken in half! They returned to collect the broken sink and then refused to issue me with a refund or replacement. I eventually got a refund but had to go through PayPal to receive this. After a more detailed search I have found they have done this with a number of other people. DO NOT BUY FROM THEM.”

Helpful Report

Posted 3 years ago

Dear Jade You are correct in terms of you can see other customers that this has happened to. Let me explain the problem we faced. When we send out a granite or ceramic sinks on a pallet service. We email the customer 2 days before to specifically say you MUST inspect the sink on delivery BEFORE the driver leaves as no claims can be accepted once the goods have been accepted. We show this information in our terms and conditions (which you clicked to agree to) and on our website under the delivery section. To make 100% sure, we also tape two large signs on the top of the sinks (this is just in case the customer hasn't read the email, the website or the terms and conditions). Out of 100,000 of sinks delivered, some are likely to get damaged in transit and that is the exact reason we need customers to take 2 minutes to open the box. The problem then occurs when the instructions are ignored and the delivery company confirm the goods were accepted. As a small company trying our best to even stay in business, we cannot do anymore to make it clear a product has to be inspected on a pallet delivery. I appreciate it is frustrating and you that you feel we have provided a poor service but it was all as a consequence of a product being accepted without it being checked. Despite all the above, you did receive a full refund. Regards John (Customer Support)

Posted 3 years ago

“DPD left my parcel right in front of my door for whole street to see and obviously was stolen! sinks taps didn't do anything and I am left fighting with DPD and am out of pocket £300!! without a much needed tap! not good enough. Cant even get a replacement”

Helpful Report

Posted 3 years ago

Dear Natalie It really is unfair to leave a negative review about this. We sent a £300 Perrin and Rowe tap out to you on an overnight DPD service. You then gave instructions to them directly (without contacting us) to leave the parcel in your Porch! Your porch is an open porch on a busy main road in London! Part of the DPD system is that when you give them instructions to leave somewhere, you accept responsibility for it. You did this. Whilst I fully understand this is a really disappointing situation, I feel its incredibly unfair to blame us for your actions. We have also offered to get you another tap by moving other customers orders around. To say we haven't helped or offered a replacement is untrue. In addition to the above, the terms and conditions you agreed to on our website also clearly state that if you give a courier direct instructions to leave a parcel somewhere, without a signature, you do this at your own risk. We do this because of the high level of parcel crime, especially in busy locations such as London and surrounding areas. In essence we recommend this is not done and especially not for such expensive items as Perrin and Rowe taps.

Posted 3 years ago

“Product was not in stock. Money was taken from my PayPal account. Days later and still no refund. Avoid this company.”

Helpful Report

Posted 3 years ago

“Date ordered 9 sept none in country new delivery 26 October no delivery yet sent email but no reply 3 November still no reply from you worst service I have had still no sink”

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Posted 3 years ago

“I have sent two emails to Sinks-Taps to complain about the product dripping and have yet to receive even an acknowledgement of receipt. Could you ask them to get back to me? Thanks.”

Helpful Report

Posted 3 years ago

“I would not buy anything from sinks-taps.com. I ordered 2 sinks that were showing in stock and delivery with 7 days. No delivery so tried to contact them, but no phone lines active. Had to email, but nobody returning emails within a reasonable time scale. I eventually got an email back after emailing 3 different addresses, telling me that they had no stock. They offered alternative sinks which were surprisingly more expensive and not suitable. Asked for a refund didn't hear anything so had to on the online chat which again took ages. Got through and managed to get a yes for the refund but no email confirmation of refund and would take upto 28 days for the refund to be processed. I eventually got the email confirmation and the refund. Extremely poor service, they obviously haven't got enough staff working for them or they are just not bothered.”

Helpful Report

Posted 3 years ago

Dear Zoran I'm sorry you feel a 1 star review is appropriate, based on the following: Im afraid the information you have provided is incorrect. You first emailed on the 17th September and we replied on the 18th September. A second email (on the same day) that we sent to you offered a similar alternative product. Later on the 18th September you declined the alternative and asked to cancel the order and wanted a full refund. The refund was logged on the system and although refunds can take up to 30 days, your refund was completed within just 7 working days. A full refund was given. We are working with very limited staff and some of those are working remotely. However, to say we are not bothered is not fair and especially in the circumstances highlighted above, neither is it accurate. We appreciate it is frustrating when a product is not available and can only apologise for this. Stock is moving by the hour and most manufacturers are now struggling to even get stock into the country before the end of the year. These are certainly unprecedented times and I am sorry that you feel we have let you down. I can assure you that our team care deeply about Customer Service levels and are doing their very best in difficult conditions.

Posted 3 years ago

“Rude delivery driver delivered sink in a haste. Few weeks later my kitchen fitter opened the box to find the sink was broken. Contacted sink-taps.com and was blamed for breaking the sink and was told that there is nothing they can do. Appalling customer service. I do not recommend at all.”

Helpful Report

Posted 3 years ago

Dear Mrs Ahmed I'm really sorry about this issue. The problem was the sink was delivered by specialist pallet delivery service and accepted as being in perfect condition. Almost 1 month later you reported that the sink was broken in half. We send a pre-delivery email to say products have to be inspected, we fasten a notice on the sink to say they must be inspected and our terms and conditions that you agree to says to check the sink on delivery as claims cannot be accepted afterwards. That said, had the sink been inspected within a few hours of delivery, we would have had a chance to raise a claim. The delivery company have advised the sink was delivered in good condition almost 1 month ago and you signed for the sink to confirm this. At no point in the last month have you contacted us about the delivery driver. This was never mentioned until now. The email you sent about the broken sink was responded to within just a few hours. Other than the fact we cannot simply replace the sink, I'm not sure why our immediate attention would be classed as appalling Customer Service. Obviously we are really sorry that a replacement sink cannot be simply provided free of charge, However as a gesture of goodwill we are able to offer you a replacement sink at cost price, if required

Posted 3 years ago

“Ordered a sink and tap from this company, the sink was incorrectly described as black on their website and was actually grey. Returned the item at my own expense (After them charging me £22 for delivery!) Fast forward nearly 3 weeks later and still no refund onto my credit card, tried to call and for some reason, despite everyone else in the country back at work they still have their call centre closed due to COVID so no way to get in touch with them other than email. Emailed and told that I would have to wait 30 days(!) for my refund, despite them receiving and logging the item nearly 3 weeks before, which is unacceptable in the current climate. Poor customer service, would not recommend this company.”

Helpful Report

Posted 3 years ago

“Not been delivered no contact from them they got my money though”

Helpful Report

Posted 3 years ago

“I still haven’t received my items yet,and have not been given no updates.I have had to email to find out things.Very poor service”

Helpful Report

Posted 3 years ago

sinks-taps.com is rated 4.7 based on 4,962 reviews