I ordered a tap on 17th November and was given a delivery date of up to 2nd December. I chased on 2nd December (which was time consuming as no one was responding). I was then told that the tap is no longer manufactured and they had no stock. I know these things happen but why couldn't they have told me when I first ordered it, or soon after, and when would they have told me if I hadn't chased it myself? It caused a load of hassly delay for my plumber. Sinks-Taps suggested a replacement which was the wrong bar. Asked for a refund so I could get a tap elsewhere and was told it could take up to 30 days! Would not deal with this company again I'm afraid.