Simply Wigs Reviews

Name: Simply Wigs
Address: Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, United Kingdom
Rating: 4.83

4.8 Rating 13,448 Reviews

96 %

of reviewers recommend Simply Wigs

4.8

Based on 13,448 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Simply Wigs 5 star review on 2nd April 2025

622

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been very disappointed that Simply Wigs would not give me a refund for an unused wig because part of the packaging was missing. I bought many hairpieces from this company and expected better customer service for a once loyal customer.”

Helpful Report

“I found some of their after-sales requirements really unjustified”

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“we have not received the product yet.”

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“Still not received my order.”

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“Will not accept phone calls and does not respond to emails”

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“The customer service at Simply Wigs is absolutely appalling. I don't think it is taken into consideration that you are working with people who either have a lifelong condition or are very unwell with cancer. The customer service that I received caused me to have a panic attack.”

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“Not sure what happened but the wig cap is tiny and won't even sit on my crown. I'll have to try to return. The fabric does have a nice feel to it though.”

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“Disappointed. Colour is more red than brown. Had hoped to be able to do a ‘partial’ brow, .... but the colour was awful and I gave up. Shame.”

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“I intend to return the item although I found it well made and very nicely presented. Just couldn't work the clasp. What I will say is that the customer service was second to none. I followed instructions today by phone and emailed. I was responded to immediately and helped in a kind and professional manner. I also like the way this company engages with customers on their website... it's nicely personal and for this kind of product, that's all encouraging and reassuring. Yes, I would buy again. ;)”

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“Have not received my goods purchased a week ago.”

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“Wig received today nothing like picture or what was ordered.”

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“The wig itself I think is great, and eventually with help from my husband (I am disabled, cant’t manage on my own) will be just what I want. However I do feel that it would have been even greater if, a complimentary — shampoo, conditioner and correct comb as part of the pack, instead of having to bye these at extra cost now. As a first time user instructions of what how to use it and care for it, my husband did ask for listing of things needed. Regards Susan Greenwood”

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“Cannot review as still waiting delivery ordered 18th May I am told on the way!! Don’t think I will use again.”

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“Order placed on 9 /05/2020 and not received yet. Today is 16/05/20 and my order no is 100124730. Kindly explain.”

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“Still waiting for it to arrive??”

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“Unsuitable Poor fit”

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“The team are all very helpful and respond quickly”

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“I have got a wrong turban, instead of receiving what I have ordered (Lotus Wellness), I have got Yoga Turban (which is much less expensive and also, this is not what I have ordered). I am still waiting for my issue to be resolved. :(”

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“They didn't sick as I wanted I thought I they would of been bigger and wider.”

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“I’m only rating the actual eyebrows, they went on great but after a couple of hours they went patchy, I thought they were supposed to last a couple of days. Sadly I was disappointed”

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We are very sorry that you are unhappy with your recent purchase, the brows that you have purchased are transfer brows and should last 1-2 days when applied. The longevity of these brows can vary dependant upon many factors including natural oil build. Should you need any further assistance please feel free to contact ourt team and we will do our best to assist. Jodie (Customer Services Manager) X

Simply Wigs is rated 4.8 based on 13,448 reviews