Simply Wigs Reviews

Name: Simply Wigs
Address: Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, United Kingdom
Rating: 4.83

4.8 Rating 13,739 Reviews

96 %

of reviewers recommend Simply Wigs

4.8

Based on 13,739 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Simply Wigs 5 star review on 29th May 2025

634

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed as the wig was not like the others I had bought from a hairdresser. Same make and colour ordered but on arrival very different.”

Helpful Report

“I was away on holiday took the dimples went to use it it doesn’t spray it pours out like water not happy that was a waste of money I would like a replacement please. Mrs Sylvia Smith.”

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“Goods arrived fairly promptly but unfortunately the wig did not look like the picture on the website either in appearance or colour, which was a big disappointment. Customer service were helpful over the return of the wig and have refunded the cost, however we were unable to return the accessories we had ordered. This is apparently in the terms and conditions but needs to be clearer on the website.”

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“Still waiting for order placed 4Jan 2018”

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“Sadly not received my purchase yet. It is on back order. Ordered two weeks ago. SW did send an email to let me know but I am disappointed as it is my first hair piece order so am keen to try it out.”

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“Not arrived yet”

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“I have always been happy with Simply Wigs and have had quite a few wigs from you but my recent order of a hairpiece was not worthy of the photograph on show. all I have not worn it yet as it looks so awful and no amount of trying on makes any difference. I have been wearing a piece all year but needed a new one and this one looked fine in your catalogue, but am very disappointed this time.”

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“Ordered my wig on 22nd October and was e-mailed to say it was out of stock. The email told me that I would be kept updated but not heard anything yet.”

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“I have orded two times Similar wigs and nothing bad to say.Now I orderd the new one but Forehed in this new wig is awfull. I hope it would became better when I wash it. Hope so....”

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“I am still waiting for my hairpiece after two weeks, and have just been told that it could be another 2-3 weeks. This is such a shame, as the items are lovely........just a question of stock. Not very convenient.”

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“Sorry, but colour of wig I bought my mother was not the colour I thought I’d ordered. Place the order while I’m away in Spain - I’m hoping my sister in the uk can return it to you for a lighter grey colour. Thought images shown on web site didn’t show true shade . Also seem to be bombarded with promotional info on my computer - was only buying the one wig.”

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“You state you will advise if products are out of stock. I phoned yesterday to be told my first order of 3rd May is out of stock. The only email I received Friday was advertising not to advise you were unable to deliver. I haven't had the goods yet !!”

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“Buying a wig online is difficult as there are so many factors to take into account - the right colour, texture, fit etc. The colours shown on the website were completely different once received. I had to return a few and then was told they would charge me over £20 handling fee if I returned any further orders. Very disappointed that they weren't more understanding, especially due to my medical condition. I ended up purchasing a wig from another company so Simply Wigs basically lost a customer because of their policy.”

Helpful Report

“The colour of the Gin Scrunchie hairpiece shown on your website was very misleading. It was described as medium brown but the actual colour was much darker. I needed it for a social event so bought a dark brown colour spray at a cost of £9.00 to darken my own hair as much as possible. Unfortunately there was no time to send it back. The quality and style are lovely but the colour is not as described.”

Helpful Report

“I would love to write a glowing review, but unfortunately I have not received my order YET. ALTHOUGH payment was taken on 24th January, as soon as the order was placed. Its now 31st January and still no items. I emailed asking when I could expect delivery but no reply, only asked to write a review.”

Helpful Report

“Took the payment with me thinking it would be a few days as advertised on the website to then get a text to say they only order on a Tuesday, so had to wait another week just for it to be ordered. Today Tuesday I had a call to say it's out of stock so really unhappy about all the anticipation to wait all that time to then be told they cant get it until March. I am now waiting for a refund”

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“The hairpiece I ordered was far to sparse I have bought hot hair b4 and much fuller than the one I got from you .I have returned this piece”

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“I ordered the wig on the 13th in time for Christmas. I confirmed that you had the item in stock and my money was taken the same day. I was told it would be despatched between 2 and 5 working days. I rang this morning to confirm if despatch had taken place and was told this was only the 5th working day (6th including order day) and I should get an email in the next few days confirming despatch. If it was in stock on 13th why hasn't it been despatched by 20th ? Will I get it in time for Christmas ?”

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“Ordered from the lovely image on the website but unfortunately the item delivered bore no resemblance to that image. Had to return disappointed.”

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“Sorry but the hair piece that I saw on line had a lot of curls. When it arrived I was very disappointed because there was no curls, it just fell quite straight . Curls I am looking for”

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Simply Wigs is rated 4.8 based on 13,739 reviews