Simply Wigs Reviews

Name: Simply Wigs
Address: Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, United Kingdom
Rating: 4.83

4.8 Rating 13,446 Reviews

96 %

of reviewers recommend Simply Wigs

4.8

Based on 13,446 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Simply Wigs 5 star review on 2nd April 2025

622

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nott as seen in pictures. Colour or cut. Was looking forward to wearing wig. It does not do anything for me.”

Helpful Report

Hello. We're sorry to hear that your are not satisfied with your purchase. We do try to provide as many pictures and information as possible on our website. If you do require any further advice, then please do not hesitate to contact us on 01484 844557, we are always here to help. SW Team

“Very disappointed, was not like the last Jon renau I bought , was so thin at the back it was unwearable , expensive for something I cannot wear .”

Helpful Report

Hello. I'm so sorry to hear that you are disappointed with your recent order. We are able to offer returns to customers who are not 100% satisfied with their purchase. If you wish to discuss this further then please do not hesitate to contact us on 01484 844557.

“Did not buy one. Sent back.”

Helpful Report

Hello Gwen. That's not a problem at all. If you require any assistance in the future then please do not hesitate to contact us on 01484 844557

“I’m sorry to say that the quality of the wigs I have tried lately has declined in that they feel like horsehair. The styles too are quite different as is the color, from the pictures on your website. I apologize for being so negative because I had one of your wigs years ago and was extremely pleased with it. Kind regards Lynne”

Helpful Report

Hello Lynne. We're sorry to hear that you are unhappy with your recent purchases. If you do have any queries regarding the quality/colour, then please do not hesitate to contact us on 01484 844557 and we will do our very best to help. SW Team

“It was very underwhelming. No volume to it. Too expensive. I ordered from another site and got a cheaper and better quality”

Helpful Report

Hi Bridget, I am so sorry to hear that you are unhappy with your purchase. We do allow returns, so if you would like to discuss this further then please do not hesitate to contact us on 01484 844557. SW Team

“Not great. Nothing like picture. Expensive to return”

Helpful Report

Hello, we're sorry to hear that you are unhappy with your purchase. We always recommend for our customers to take a look at the 360 views to get a better idea of how the wig looks. If you would like any further assistance, then please do not hesitate to contact our offices on 01484 844557. SW Team

“Order a mint hair fringe on 25/5/2021 and was told on 27/5/2021 that it would be delivered in two to three weeks. Four weeks later I have no hair piece and no updated advice from Simply Wigs.”

Helpful Report

“don't seem to stock what is advertised on website. Ask if you want to try variation from order but don't mention that delivery charges are not refundable when you do!”

Helpful Report

Hi Paula, we would always recommend for you to call the offices to check stock availability. If you would like to contact us at any time please call 01484 844557.

“I won’t be shopping here again. The microfiber wigs are very itchy and uncomfortable so I’d say to go for a human hair wig if you can in light of that. Furthermore, the coloring of the wig that I got was called “hazelnut mix” and was said to be a dark brown with blended auburn highlights. What I received was not blended in any way. It was just that the top half of the wig was auburn and the bottom was brown. The bangs were all a bright auburn without any hint of the darker color. The comforter of my wig is not the problem though. What I take issue with is that I attempted to post a 3 star review of the wig I purchased onto the site (there are currently 3 reviews of it up, all 5 stars) but the review is not up on the site over a week later. I’d think that this was just a processing time issue if it weren’t for the fact that the photo I submitted under the “our customers” tab to show how the wig looked on was on the site within half an hour and that included me having to respond to an email with a consent form. I think it’s shameful and dishonest to intentionally bury and remove average and poor reviews.”

Helpful Report

We're so sorry that you are not happy with the product. Some of our community adore this fibre, whereas some of our customers are not so impressed. If the product is unworn, we would gladly accept this back to be refunded. Our main worry is that you are under the impression that we are not publishing reviews which are not 5 star. Please be reassured that this could be not further from the truth. We embrace all of our customers reviews - positive or negative - as this helps our customers make valid decisions on their choices. The reviews team and the 'Our Customers Photos' team are in completely different departments and you are correct initially that the delay in your product review is a timing issue. Please keep an eye out for your product review and be reassured that it will be live over the next week or so. Honest product reviews are incredibly important to Simply Wigs. I do hope that you are now reassured, as we are proud to embrace all reviews.

“Purchased eyebrow tattoos after months of wasting money on other brands unfortunately for me these are no different to all the rest”

Helpful Report

“I am very sorry you asked me to write a review on this wig, I have Always ordered Star Lace Deluxe wigs from you for a very long time but this one was different for a start it was very straight and I had a job parting it the hair it just fell forward. I had to keep it because I was in need of a new one, in future if they are going to be made like this one I will have to order a different style which would be a pity, as I really liked the star lace deluxe in the past.”

Helpful Report

“Ordered 2 gel spray order no 100153466 and got 2 hair spray. Sent photo and was promised gel spray no word yet. So disappointed. Ordered 15th March”

Helpful Report

“Lovely quality but is way too small”

Helpful Report

“The order and delivery process worked well. The wigs were disappointing though. None of the soft edges to the wig shown on the sales page. They all had hard very unnatural edges, so unless you want to have the wig fibres over your face to cover the hard wig edge, they are only usable for joke parties. Real shame I was was so looking forward to something to cover my lockdown hair.”

Helpful Report

“No you are not cutting the mustard in my opinion. My order took longer than expected, when it arrived it wasn't the colour shown on your website, much darker and obviously fake looking. So if I was unhappy with my order why should I have to pay to return it?”

Helpful Report

“Sorry, colours of the products straight and more specificallyGolden wheat does not match earlier product colour at all. I can not find a wrap in this range now to match my hair. The original golden wheat was perfect golden blonde with light honey blonde. The new version has ginger tones. The customer service is good. Disappointing tried the whole range now.”

Helpful Report

“When I purchased three wigs in november I got an instant confirmation upon payment , not one word that one wig was out of stock. First several weeks later when I asked for delivery info that came to my attention. No I have gotten delivered two and have to wait weeks before I will have my last wig to be delivered. I then will have to take all the extra expences myself. I even asked if I could have it in another colour instead, but was only meet by poor service. Not a satisfied customer after all theese years”

Helpful Report

“Not received wig , still waiting, so cannot comment at moment”

Helpful Report

“Poor. This was a considered purchase. Nothing like on videos. Very disappointed”

Helpful Report

“Happy with the product but Delivery time not acceptable. For an item that was despatched in the UK by Royal Mail and postage paid to take 2 weeks to be received Is far too long. Can see why no delivery information was given on the order confirmation. Will not be ordering from you again.”

Helpful Report

Simply Wigs is rated 4.8 based on 13,446 reviews