UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.37

4.4 Rating 8,186 Reviews

84 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,186 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a bulb on 4 January. You have taken the money but I have NOT received the bulb”

Helpful Report

Posted 3 months ago

“I think the service is a rip-off. Happy to pay the £1.00 so I could ask a question but £30.00 to tell me the item I wanted is obsolete well that is taking money for nothing. I will certainly not recommend this company nor ever use them again.”

Helpful Report

Posted 3 months ago

That would be fair comment, if it was us. It wasn't. We do not charge a penny for the FREE advice that we give so who charge you and for what, we have absolutely no idea but your comments in regard to us as completely unjustified.

Posted 3 months ago

“I ordered a part that the Whitegoods site showed as being compatible with my product. The part arrived and whilst it looked similar did not function correctly. When I contacted them regarding this issue I was told that: 'Knowing Samsung, the part number will have been changed a few times and, many retailers make up their own numbers so you can't price compare, a thing we do not do' 'They don't even use genuine part numbers so you can't price compare so there's actually no way to check what they give you is correct or not. ' 'So, getting to someone with actual technical knowledge is nearly impossible for most members of the public.' ......bah! Everything I can find online indicates that the website is inaccurate. Whitegood has been unable to provide information with providence that the website is correct. The website led me to order a part that is not compatible with my freezer and will not allow the part to be returned for refund. The part supplied is not fit for the purpose it was supplied for - which is to replace the model specified on your website. It is not as advertised. I am left consulting with my credit card company and trading standards - AVOID!”

Helpful Report

Posted 3 months ago

You ordered the wrong thing, tried to fit it even though it was obviously incorrect and only then decided that it might be a good idea to ask. In the meantime, probably wrecking both the part you bought and the machine you attempted to fit it to. Up until the point at which you realised your errors, we had zero involvement, so it really wasn't our error at all though you seem to want to blame us for your mistakes.

Posted 3 months ago

“I sent an e-mail to you asking if you could supply me with a spare part. The only reply that I have had is your request for a review of your service. You can probably guess what my opinion is without me putting it in words.”

Helpful Report

Posted 3 months ago

“My request has not been answered. I have not received any reply.”

Helpful Report

Posted 4 months ago

Check spam mail please, we ALWAYS reply

Posted 3 months ago

“I paid for something you couldn’t deliver. You took my payment asap. But didn’t reimburse me until days later”

Helpful Report

Posted 4 months ago

We can't speed up the banks, try as we might, we just can't make them go faster.

Posted 4 months ago

Yes, once we found it it was made obsolete, until then we didn't know that

Posted 3 months ago

“I ordered some time ago and haven't received the goods yet, so what do you expect me to say....”

Helpful Report

Posted 4 months ago

“After 2 months I'm still waiting for the part to arrive.”

Helpful Report

Posted 4 months ago

“Rubbish 3 weeks delivery”

Helpful Report

Posted 4 months ago

“you have not sent the item yet?”

Helpful Report

Posted 4 months ago

“1 star for quick negative answer. Thanks”

Helpful Report

Posted 4 months ago

And we give you zero points for your non-review! Sadly, you'll have to now pootle off and leave Miele a review who your problem really is with, not us. But sure, you blame other people with absolutely no justification for it.

Posted 4 months ago

“Part has not been sent. Told us was damaged and awaiting another part which has still not arrrived after 4 weeks”

Helpful Report

Posted 4 months ago

“15 days I've been waiting for my item and still not arrived. I stay in Aberdeen and the part coming from Kilmarnock I think. Very poor delivery time.”

Helpful Report

Posted 5 months ago

“Parts still havent arrived”

Helpful Report

Posted 5 months ago

“I am still waiting for an answer about my order for another shelf for my oven. They said it was due 2 days ago. When I messaged today I was sent this review request rather than an eta!!!!!!!!!!!!”

Helpful Report

Posted 5 months ago

“No reply to email, enquiring where my product is that I ordered 2 weeks ago”

Helpful Report

Posted 5 months ago

“Raised a product query and never received a response. Checked all folders including spam filter and nothing .”

Helpful Report

Posted 5 months ago

There was a response sent within thre eminutes, you may have to contact your email provider, it was: 23/10/2023 11:18 Sure, that's this one: https://shop.ukwhitegoods.co.uk/cs146-cooker-hotplate-grill-regulator

Posted 5 months ago

“Never received the items or any information regarding my order being dispatched etc. Contacted Uk Whitegoods and was told that it had not been dispatched yet after 7 days. I requested a refund! Disappointed”