UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.37

4.4 Rating 8,205 Reviews

84 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,205 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took a long time between order and delivery. I made an enquiry to determine delivery date but disappointingly received no reply?”

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Posted 1 year ago

“Ordered part Friday paid full postage did not received until Monday should have received Saturday.”

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Posted 1 year ago

“I received a wrong item. The box cones wity invoice and in that invouce its mentioned dough hook for kenwood machine and i received whisker. I dont found any return instructions as well. It would be kind enough if yoy help me out”

UK Whitegoods 3 star review on 10th July 2022

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Posted 1 year ago

“Can't give a positive or negative because I paid for a part that said it was In stock & it wasn't so got a refund, would be helpful if the site was updated quicker so not to disappoint / inconvenience customers”

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Posted 1 year ago

“The treatment of my email was courteous and prompt. Too bad the answer is "Sorry, but we do not ship to that region at all so I am sorry but we will be unable to assist you." Was disappointing Ron”

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Posted 1 year ago

“No tracking provided took a long time to arrive and was asked to review before I’d even received it”

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Posted 1 year ago

“I am not really happy with the returns customer service due to I was wrong with my item choice and no one tell me about it will be a special item. Now i can't return it and I have chosen other company with better return policy.”

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Posted 1 year ago

“I'm not sure whether the part I ordered arrived or not, it should have, I don't live at the delivery address. I did ask to be contacted when it was delivered but haven't been. Please can you follow up? Thanks, David”

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Posted 1 year ago

“The part is discontiued”

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Posted 1 year ago

“Ordered an item from UK Whitegoods and paid an extra sum for postage as recommended to be the best option, but after a week went by and no update on any dispatch details, I decided to contact them for any information, also made a request to cancel the order unless it had already been dispatched as I did not want anymore delay. They just cancelled my order and made a refund ? . So a whole week was wasted plus the time the money was transferred to my account. I found another company online that was cheaper and also delivered it within 3 Days.”

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Posted 1 year ago

“I wrote to you on the 10th May to enquire about purchasing a Fridge Salad Bin ref 7427858 for my Liebherr Fridge/Freezer which I have purchased before with no trouble (on the 10th December 2005). You replied on the 11th May requesting the Service Number and I replied with this on the 12th May and you replied on the 13th May advising me I could not purchase over the phone which I have done in the past. I explained that I do not purchase items on the internet and could I send a cheque and you could then send me the item when the cheque was received and to date I have received no reply so no I am not happy!!”

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Posted 1 year ago

“Only 3 stars because of delivery time being so long, easy to order and website is great. Ordered a oven part delivery time between 10 - 45 days!! 17 days in and no update yet but you do have til the 5 July so hopefully would of had it by then. I will update this when part arrives”

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Posted 1 year ago

“Flowmeter for a commercial style Whirlpool washing machine received as described & works perfectly. Would have given 5 🌟 but reduced to 3 🌟 as item took 8 days to delivery because it was sent with Hermes a company with poor record of service from experience which is shared by thousands reviews you see online. This is important as most customers ordering from a spare parts company require the item urgently as a machine or equipment has broken down. See WHICH ranking of Hermes which is nearly at bottom.”

UK Whitegoods 3 star review on 16th May 2022

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Posted 1 year ago

That is why we offer the option, on most items of using free, Hermes/Evri and DPD, and you could have chosen to use DPD with the premium shipping as advised for urgently required items. We leave the choice up to the buyer to decide what best suits their own personal requirements at various prices.

Posted 1 year ago

“Very good and very quick delivery unfortunatley I ordered wrong part”

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Posted 1 year ago

“Top oven element replacement was an exact match and fitted perfectly. However, the next day delivery charge was more than half the value of the replacement element. A bit much I thought.”

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Posted 1 year ago

“Took a long time to arrive as out of stock, then Hermes were slow to N Ireland.arrivded on 7th May22.”

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Posted 1 year ago

“The website was very intuitive and allowed me to quickly find/select the correct part I needed. I paid extra for you to expedite the part quicker and was disappointed it still took longer than I envisaged!”

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Posted 2 years ago

“They have a huge number of items but finding them requires real commitment - largely because it's so hard to guess what the item might be called! In the end I emailed - and the response was superb: fast and helpful. The guy sent me pictures of what he thought I was looking for - and he got it on the 2nd attempt. so from that point of view it was as good as I could have asked for. The price for a small plastic clip at £17 is also utterly ridiculous and tantamount to blackmail: throw away the whole freezer or pay £17 for something that costs less than £1 to make. Oh, and then pay £6 in postage for something that weighs not much more than a sheet of paper!”

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Posted 2 years ago

Asking, as advised for all Liebherr parts is the way to do it as, without access to certain information (as explained) it's not possible for you to determine the correct part/s in many cases. The scope for error is so great that we do not provide information and advice on every single item to contact us to ensure you get the correct part every time. We also do not set prices, that is down to the manufacturer. Shipping prices are determined by carriers, we have no control over those either and anything that is larger in size than Royal Mail's pre-determined "letter" size is a package and is charged accordingly by any of the carriers.

Posted 2 years ago

“Item took a while to arrive, however it was no problem to fit once it did arrive. The item purchase was as described and fitted perfectly”

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Posted 2 years ago

“Hi it took 2 days to order this because I realised that you had put spaces when putting bank numbers in. Can I suggest you put individual boxes would make it easier for everyone. Thanks.”

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Posted 2 years ago

UK Whitegoods is rated 4.4 based on 8,205 reviews