UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.37

4.4 Rating 8,178 Reviews

84 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,178 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item not arrived as yet, they did notify me it was out of stock and would dispatch it when in stock, will leave it a few weeks and try ordering it elsewhere if it does not arrive.”

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Posted 1 year ago

“Did not have the part I needed.”

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Posted 1 year ago

“Wouldnt waste my time fixing anything again. Bearings for a washing machine should come separately instead i had to buy half the drum at alot more money. Also the 3 silver arms on the back of the metal drum which are bolted on, therefore seperate they said is only sold with the metal drum. If thats the case then why are they bolted on and not welded on?? Money making company and i wont ever be using there service again 😠🤬”

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Posted 1 year ago

“Unfortunately, it was not useful as you didn't have the part I was looking for.”

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Posted 1 year ago

“prompt service but failed to provide any alternatives to replace the item i required.”

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Posted 1 year ago

“Order was as requested but it took 5 days to reach me even though I paid extra for courier service. This probably reflects more on the courier than Whitegoods. Otherwise all ok.”

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Posted 1 year ago

“Did not get any help with my enquiries”

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Posted 1 year ago

Please check your spam folders, we have responded to you multiple times.

Posted 1 year ago

“wouldn't recommend these, the clips are miles too small so they do not even reach the holes in the oven frame so over all product is useless. Rubber is ok but the clips are not fit for purpose”

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Posted 1 year ago

“I recently purchased a Cooker Hood Lamp Cover from you that eventually turned up after 9 days - Order #1000358550. Now fitted to the cooker hood, it makes the remaining lamp cover, show it's age. Accordingly, I would now like to purchase a second lamp cover as recently purchased. Are you able to accept my approval to use the same credit card details against this second purchase ? If not, please send me the appropriate details against which this second order can be placed. Thanks Brian Gow.”

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Posted 1 year ago

“Definitely worth shopping around to have found UK Whitegoods. So much better priced than several others I looked into and actually had the parts I required. My only winge would be the delivery time timescale. Order was not forfilled/processed after order for a good 4-5 days, this then compounded with a slow Postal Service (not company’s’ fault). However, overall a good experience.”

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Posted 1 year ago

“UK White good was one of the only retailers that stocked a one-piece oven seal, the "trim it yourself options" that most suppliers stock looked poorly made to me. The price was great at just £18, it claimed to be a genuine part but arrived in a clear bag with no branding so not sure about that one. However, the quality appears to be fine and it fitted perfectly with no fuss so all good. The negative: The item took 7 days just to despatch which is extremely poor by today's standards. Once the courier received the item it took just 3 days to arrive. Looking at Trustpilot reviews this is common practice, and in many cases, it takes longer. On the subject of reviews, the replies that I read from UK Whitegoods were very argumentative, unprofessional and full of excuses often blaming the customer for the whole situation. This is very poor practice. Guys if you want to be successful and taken seriously you need to get a grasp of the reviews and act on them to improve.”

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Posted 1 year ago

It is a genuine part, it can only be so as there are no compatibles. Parts are not like ordering stuff from Amazon, we access over 20 million parts at any given time and they are often not held in the UK, only the top few thousand tend to be hence the time. That is now slower due to Brexit but also the time of year, neither of which we have any ability to do anything about. And as to answering reviews, we tell it like it is truthfully. Most people appreciate that but for those that do not, well, sorry, but that's how we are and we can't change who we are.

Posted 1 year ago

“Product supply ...very good. Does the job. But I wanted a second item and can't believe you have a recorded telecon message saying you do not answer your phone ! Something very Irish going on in Kilmarnock?”

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Posted 1 year ago

We are all online now, since the pandemic the offices were closed, we all work remotely and that suits what we do much better. Phones are slower and less efficient to do what we do.

Posted 1 year ago

“I found the parts a lot cheaper by going direct to Electrolux- hence the 2*”

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Posted 1 year ago

“Product easy to find on website but took longer to arrive than I was expecting. I did receive an email in the process informing me I was to have free delivery.”

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Posted 1 year ago

“Unfortunately although you supply the washing machine you were unable to help with parts”

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Posted 1 year ago

Sorry, but we do not supply machines, and most assuredly we did not supply the machine that you own. We only deal with spare parts. You may be a little confused there as Electriq, the brand of machine you have, we have nothing whatsoever to do with in any way other than, if we can find parts for them, we'd supply them. In your case, sadly we were unable to help.

Posted 1 year ago

“"Tracking" doesn't let you track. Just tells you that the parcel has been "dispatched by Evri". No tracking number. No info.”

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Posted 1 year ago

“First item I've bought from the company. Was led to believe items required (filters for Elica hood) would be the same/ similar. They're not but not worth the time/ energy to return as not expensive”

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Posted 1 year ago

“Delivery took over a week, poor really when obviously you need the part asap”

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Posted 1 year ago

Maybe don't use the free shipping option then, which is stated to take 3-9 working days to deliver on. Which is clearly stated as best suited for non-urgent items. Especially so on a 3-9 ETA part anyway so, three days minimum.

Posted 1 year ago

“The response to my question was quicker than I expected although it was, to me, in a language I didn't understand. I replied respectfully requesting the reply be translated into English. I await that. Thank you.”

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Posted 1 year ago

“I have not received the items”

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Posted 1 year ago

UK Whitegoods is rated 4.4 based on 8,178 reviews