UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.37

4.4 Rating 8,178 Reviews

84 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,178 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

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“I ordered parts damaged on the delivery. It took 4 weeks to arrive”

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Posted 3 weeks ago

“Yes, when I contacted white goods asking where product was, there did respond the next day. But unfortunately I still don't have my order. I understand it's coming from France, but this has been over three now, and I have not had any correspondence from them telling that my product is on it way here. Not really happy, has I need this part to fix my washing machine and it comes quite an expensive taking my cloths to the launderette”

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Posted 3 weeks ago

“Very quick response to my enquiries but unfortunately you were unable to find/supply the item I was looking for.”

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Posted 3 weeks ago

“Brilliant super quick response when i asked for advice on replacement hinges for my Fridgemaster Fridge. Advice was spot on, Hinges supplied were OE so installation was straightforward and so far they have performed well. £47 has saved me scrapping an otherwise serviceable fridge. I would definitely recommend over what are likely to be poor imititation products on amazon which is a site great for books and cd's but you wont get the advice there that youll get from UK Whitegoods.”

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Posted 4 weeks ago

“The item is an identical replacement but at a very high cost!”

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Posted 4 weeks ago

“Easy to find the spare part I needed on the websitre and check it was both compatible and the correct item. However, it took foreeeeeeeever to arrive (4 weeks) and I received no response to an email to the customer service team chasing the order after 2 weeks. When it did arrive, it was well packaged and well-protected.”

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Posted 4 weeks ago

“I ordered my spare part two weeks ago and I am still waiting for it”

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Posted 4 weeks ago

“Very fast and helpful response.”

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Posted 4 weeks ago

“Good fast”

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Posted 4 weeks ago

“Spot on piece of kit thank you”

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Posted 4 weeks ago

“Accurate advice, quick delivery, reasonable price.”

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Posted 4 weeks ago

“Easy to order,confirmed it was the right part,and delivery was excellent.”

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Posted 4 weeks ago

“The original bottle shelf I ordered arrived but was damaged but after a short e mail reporting this was soon rectified.”

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Posted 4 weeks ago

“Very helpful staff. Thank you”

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Posted 1 month ago

“I am very satisfied with how quickly I got a response relating to my search for parts. The person who responded was very helpful even if the part was not available. I am very grateful for your help.”

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Posted 1 month ago

“Wrong part!! Despite checking model number the part was way too small. No way it could ever fit that model. It was 15cm too small!!!!Still waiting for a refund”

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Posted 1 month ago

“I ordered a part for a door for a SMEG cooker, and paid fastest delivery. Then I managed to smash a glass panel on the door when I stripped it down. So I ordered that on a separate order, again paying fastest delivery. It wasn't immediately apparent that you don't stock these parts, but order them in. I inquired on your inquiry form after a few days, and you told me this. A week later I inquired again. You said the parts were arriving that day. The parts were delivered together after 14 days. The service was mostly good. The parts were correct and fitted perfectly. They were excellently packed. It would've been nice for the communication to have been more proactive. And I paid £9 twice for fast delivery. One dispatch, £18. That sticks in the throat a bit.”

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Posted 1 month ago

“Was not advised when ordering that the item was out of stock. Had to contact them, and now I'm still waiting for the part. Not a great experience!”

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Posted 1 month ago

“Dreadful service. Have not even received the item after 3 weeks & no further forward when contacting the company”

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Posted 1 month ago

“Part hasnt arrived yet!!!!”

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Posted 1 month ago

UK Whitegoods is rated 4.4 based on 8,178 reviews