UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.37

4.4 Rating 8,183 Reviews

84 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,183 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

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“Wrong part!! Despite checking model number the part was way too small. No way it could ever fit that model. It was 15cm too small!!!!Still waiting for a refund”

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Posted 1 month ago

“I ordered a part for a door for a SMEG cooker, and paid fastest delivery. Then I managed to smash a glass panel on the door when I stripped it down. So I ordered that on a separate order, again paying fastest delivery. It wasn't immediately apparent that you don't stock these parts, but order them in. I inquired on your inquiry form after a few days, and you told me this. A week later I inquired again. You said the parts were arriving that day. The parts were delivered together after 14 days. The service was mostly good. The parts were correct and fitted perfectly. They were excellently packed. It would've been nice for the communication to have been more proactive. And I paid £9 twice for fast delivery. One dispatch, £18. That sticks in the throat a bit.”

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Posted 1 month ago

“Was not advised when ordering that the item was out of stock. Had to contact them, and now I'm still waiting for the part. Not a great experience!”

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Posted 1 month ago

“Dreadful service. Have not even received the item after 3 weeks & no further forward when contacting the company”

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Posted 1 month ago

“Part hasnt arrived yet!!!!”

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Posted 1 month ago

“Good price for a part. Long waiting time for delivery although I paid extra for 3-5 days courier service. After I contacted the company, I received reply that part has to be specially ordered. I wouldn’t mind if I would be informed about longer waiting time in advance. Genuine part, working ok.”

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Posted 1 month ago

“UK Whitegoods found a very old replacement part for my cooker hood. Thank you.”

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Posted 1 month ago

“Part arrived swiftly. Great communication with this company. Dealt with any problems I had. Thank you Kenneth Wade.”

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Posted 1 month ago

“Delighted with my replacement part for my extractor above my hob. Better than the original! Easy to order and delivered quickly.”

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Posted 1 month ago

“Item didn't arrive. Enquired to as where it was and was advised the item was lost in delivery. Was told another was being sent out and this didn't arrive/wasn't sent. Enquired and asked for a refund which was sent in a couple of days.”

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Posted 1 month ago

“Ordered a part thay was put of stock, only found this out after contacting whitegoods, still awaiting delivery, poor customer service should never have sold this if it was out of stock.”

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Posted 1 month ago

“I ordered a part for my hood over a week ago now. It is the third week now and I have not received the item, after contacting them, even they do not know where or how long the parcel will take to come!”

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Posted 1 month ago

“First time using this company. Ordered part and didn't arrive when expected,made enquiry and this was rectified quickly and part was here within the week. Would recommend anyone ordering tensioner pulley to order new belt aswell, ours looked in good condition(no splits,cracks)but was surprised how much it had stretched when comparing with new belt (well over 1-1.5inches).”

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Posted 1 month ago

“Great Service. Quick Response. Good Company.”

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Posted 1 month ago

“very helpful reply to my query by e-mail. i will definitely contact you again if i need a part for a washing machine!”

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Posted 1 month ago

“I am more than happy to send a review WHEN i receive my item...To date, nothing has been received!! it was stated that it would take at least 3-9 days for delivery...when contacted, I was advised that as it waas a specialized item it had to be ordered specially...well..it was NOT stated on your web site, as I would have gone elsewhere...Frankly, I am not happy at all with your service and will not recommend it ...”

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Posted 1 month ago

“Pretty unhappy: we all know oven doors are prone to failure but you say the part is obsolete. I have 11 properties to look after and can't afford to buy a new oven.”

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Posted 1 month ago

“I posted a query about our built-in hob on a Saturday morning, not expecting a reply until Monday. UKW replied on Saturday morning with a detailed and helpful response. We had a short on-line conversation with each of my questions being answered quickly and efficiently. I wouldn't hesitate in reconnecting and using UKW in the future.”

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Posted 1 month ago

“Excellent service. Many thanks”

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Posted 1 month ago

“A first class company to deal with, great advice and so helpful, will definitely use again and would recommend.”

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Posted 1 month ago

UK Whitegoods is rated 4.4 based on 8,183 reviews