SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.79

4.8 Rating 28,910 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 28,910 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

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1625

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered my flask and kids pre-order flask on 10th August. I understood that the pre-order would not arrive until October but I missed the small print detailing that orders are bulked together so I wouldn’t get my own flask until then either - no matter. However I keep receiving emails telling me that my order is further delayed again and again, so I’ll be lucky to get it before Christmas - not only that but I am now being emailed to tell me that I ‘should have had a chance to use (my) flask by now’ and being asked to give a review! Of what?! Nearly 4 months after ordering and still no sign of either flask.”

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Posted 3 years ago

“well I would like to leave a positive review , but I'm still awaiting my orders that I placed in August!!!”

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Posted 3 years ago

“I have been asked to leave a review for products I am yet to receive. I am utterly disappointed and cannot possibly recommend this brand, or product as I am yet to lay my hands on it.”

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Posted 3 years ago

“Bought it months ago and they've moved the date of dispatch 3 times and the the latest is next year!”

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Posted 3 years ago

“Doesn't work at all. Food freezing cold by lunchtime. Even the nice colours don't make up for my cold lunch”

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Posted 3 years ago

“3 weeks on still not received my order. emailed customer services shall we say not the response I was expecting still waiting for update”

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Posted 3 years ago

“I wish I've had the chance to use the SHO bottles, but essentially they've been delayed by several months.”

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Posted 3 years ago

“I never received my product 😕”

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Posted 3 years ago

Hey there, Thanks for your review. I'm really sorry to hear this - please pop an email across to support@shoreusable.com and we'll look into this for you. Best wishes, Ellie

Posted 3 years ago

“Bought the food flask, it literally doesn't work. Food is cold within 2 hours. Contacted Sho about this to try and resolve but didn't hear anything back. Really disappointed.”

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Posted 3 years ago

“Ordered items mid October and still have not received even though in stock!”

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Posted 3 years ago

“Very very disappointed with the fact that the flasks don’t close. I ordered two different flasks, both have lids which do not close and are permanently open which makes transporting the flasks extremely difficult. Not only is this inconvenient for avoiding spillages, the big open drinking holes in the lids let a lot of heat out and interfere with the temperature of the drink. They definitely do not keep drinks hot for as long as they say.”

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Posted 3 years ago

“Absolutely dreadful customer service. I used my brand new food flask yesterday for the first time and the food was barely warm despite it being piping hot when it was put into the flask 3 hours previously. I immediately emailed the company and basically all I've had ever since is delaying tactics they are not prepared to accept the product back apparently they don't accept products back it have been used but how on earth can you find out if something is faulty without using it first?? I preheated the flask as I would anyway and filled it with piping hot food and it was barely warm therefore the product must be faulty and I have already bought a replacement yet they are refusing to accept a return or even provide a prepaid label to send it back!!”

Helpful Report

Posted 3 years ago

Hi there! I've just had a read through your email thread. I can see that we've advised you to complete our tests to determine if the Food Flask is faulty, however, you have refused to answer the required troubleshooting questions so we're unable to proceed any further with this. If you could please respond to our emails with the info we require, we'll be able to help you further with this. Best wishes, SHO

Posted 3 years ago

“I have had several problems with my two bottles and one cup with the paining coming off, odour and design for the bigger ones, made my polite and friendly feedback but I only received 'The bottle may benefit from a deep clean' message a few times. Not at all understanding and helpful.”

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Posted 3 years ago

“I am very disappointed. I have contacted customer service to explain why and I have had no response”

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Posted 3 years ago

“Awaiting response at the moment. Really very disappointed - opened flask at lunchtime and the hot soup is put in first thing was stone cold. Hoping I suppose it’s a dud and that a functional replacement will be sent ASAP…”

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Posted 3 years ago

Hi Gwennan, Thanks for your review :) I can see that Katie got back to your email earlier this week. If you're still having issues with your Food Flask, please get back in touch and we'll be able to get something sorted for you :) Best wishes, Ellie

Posted 3 years ago

“I did not get the bottle yet !”

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Posted 3 years ago

Hi Markus, I've just had a look into this for you and I can see that your order was refused upon delivery so it's now on it's way back to us. If you'd still like your order, please let us know and we'll arrange to have this sent out again for you :) Best wishes, Ellie

Posted 3 years ago

“My husband needed a soup flask for work in the winter, I bought one of these in June and he 1st used it yesterday. The soup that went in was piping hot yet 4 hours later when he went to have it it was only luke warm! Very disappointed as not cheap and would definitely not recommend”

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Posted 3 years ago

Hi Sarah, I'm really sorry to hear this. This doesn't sound quite right - if you pop an email across to support@shoreusable.com along with your order number, we'll be able to get something sorted for you :) Best wishes, Ellie

Posted 3 years ago

“I have not recieved my order or even a refund for more than 1 month!!!!”

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Posted 3 years ago

Hi Mohamed, I've just looked into your order for you and I can see that this was returned back to us on the 14th October due to the shipping address being incomplete. We popped you across an email on the 15th for you to confirm the correct address for us but we haven't yet received a response from yourself. If you could pop across an email to support@shoreusable.com quoting your order number and the correct shipping address, we'll be able to have your order resent out to you :) Best wishes, Ellie

Posted 3 years ago

“I have still not received my order”

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Posted 3 years ago

Hi Hayley, Thanks for your review. I can see that you've reached out to us about this and we've sent a replacement order out to you. I'm really sorry for the initial issue with your delivery. I hope you're now getting on with you order and if there's anything we can help you with in the future, please pop us an email across to support@shoreusable.com and we'll be able to help :) Best wishes, Ellie

Posted 3 years ago

“Good flask does not keep the food warm. Not even look warm”

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Posted 3 years ago

SHO is rated 4.8 based on 28,910 reviews