SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.79

4.8 Rating 28,918 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 28,918 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

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1625

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My partner ordered a food flask two weeks ago which was allegedly due for delivery two to three days later. Two weeks later no goods. They have her money and have not resolved the matter yet. We are unable to call them and they have now said do not email us again or it will be put to the back of a queue! If the review ratings gave a negative option we would tick that box. Surely someone in "customer services" could sort this debacle out soon or just refund us and we will go elsewhere.”

Helpful Report

Posted 3 years ago

Hi Tim, Thanks for your review and I'm really sorry to hear this. I can't see where you've emailed us - would you mind popping across another email to support@shoreusable.com and we'll get this sorted for you :) Best wishes, Ellie

Posted 3 years ago

“I am very happy with my water flask, I am disappointed that I was offered a straw when I purchase my water bottle but it wasn’t the right size. As a consumer if you see tHe straw offer soon after you select the water bottle you’ll think you are buying the right size straw. I have a straw that is not the right size and I have to pay for the post in order to get a refund. The size I required is not available. For me that is not a great customer service.”

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Posted 3 years ago

“Terrible customer service was very disappointed, that my order took such a long time to arrive. Equally disappointing that the food flask I bought does not keep my food warm. Total waste of money. No response when Ive asked for a refund”

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Posted 3 years ago

Hi Elin, I can see that you pre-ordered your Food Flask with a shipping date of 15/07 which is why your order was not sent out immediately. I can see where you've emailed to ask for a refund on your Food Flask - would you mind popping across another email please and we'll look into this for you. Best wishes, Ellie

Posted 3 years ago

“Have NOT received my order☹”

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Posted 3 years ago

“Still awaiting delivery 20 days later”

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Posted 3 years ago

“I cannot write a review for an order that has not been received yet!”

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Posted 3 years ago

“Very disappointed that the coffee cup lid can't be closed despite there being a sticker on the lid advising how to close. Very misleading”

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Posted 3 years ago

“This is a travel mug that is not leak proof?! This I do not feel is made clear at all on your website when you purchase it. I am unsure on the use of a travel mug which cannot be closed so could spill a boiling hot drink all over the place….when travelling?! Emailed customer services and got told it was effectively in the small print that it was not leak proof and to try a silicone lid for it!! Bit rich when it’s the most expensive useless travel mug I have now ever purchased Keeps the drink cold/hot but I won’t be moving or traveling anywhere with it!! Really dissatisfied with the mug and the customer service here, will not be shopping with SHO again.”

Helpful Report

Posted 3 years ago

“Received my order with the dent on the bottom of my bottle and until now I’m still waiting for the replacement. Very disappointed and dissatisfied customer here. My SHO order #325943”

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Posted 3 years ago

Hi Dec, Thanks for your review. I'm really sorry about this. I can't see where you've emailed us about this - if this hasn't already been sorted for you, would you mind popping another email across to support@shoreusable.com and we'll be able to help with this :) Best wishes, Ellie

Posted 3 years ago

“I never received my parcel”

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Posted 3 years ago

“It's meant to be a travel mug but theres no way to close the open mouthpiece. Waste of money I didn't have to spare even if it was half price.”

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Posted 3 years ago

“i receieved my cup pretty quickly on the other hand i was very disappointed with this product, the top doesnt close which makes this product impractical! The sticker on the cup states twist to close which isnt the case * dont recommend*”

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Posted 3 years ago

“Only brought one item which is fairly useless, as a company the email bombardment is annoying”

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Posted 3 years ago

“Thank you for the kind NHS discount offer. The product looks good, boxed nicely. However please see the review of the cup below. Not practical.”

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Posted 3 years ago

Hi Lisa, Thanks for your review :) I'm ever so sorry for any confusion caused when ordering the Calix. Unfortunately, at the moment it's not leak proof but we are hoping to release a spill proof lid in the near future. Please pop us across an email to support@shoreusable.com and we'll be able to advise you on alternative lid options :) Best wishes, Ellie

Posted 3 years ago

“My sister & I have bought two of the kids bottle for my children & both plastic valves have come away within a few days of having them. Not only has water poured out everywhere but wondering where the small piece of plastic has gone ins product aimed and children is shocking & dangerous. The bottles as a thermos is great but the straws are terrible and unacceptable - I would not recommend buying this product for your children.”

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Posted 3 years ago

“The top can’t be closed which makes this impractical. I’ve stuck to using my Bodum cup which does close and is a better product. The fact you can’t close it wasn’t clearly advertised, had this been made known I’d never have bought it. Disappointed!”

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Posted 3 years ago

“Received my food flask, however it was damaged and also missing an item from my delivery. Waiting for a response from customer services”

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Posted 3 years ago

“Beautiful bottles, but terrible customer service. I bought 4 bottles and 2 kids straw lids. One of the straw lids was damaged- black, dented and filled with something black 🤢 I sent photos to be told it could be replaced in October- was I happy with that? Well, not really! They could have said- if not we can give you a refund- but they seemed to think sending it 3 months later was fine. I had spent over £40. I needed straw bottles for school so the bottle alone is no good to us. It’s a £2.50 item- if they had said we will refund you and send one out when they are back in stock for the inconvenience, I would have happily carried on recommending them and bought from again! 🤷🏼‍♀️”

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Posted 3 years ago

“Purchased a water bottle with straw lid. Leaked everywhere. When I complained I was advised the lids are not intended to be watertight. No idea what the point of a leaky drink bottle is. Completely unusable product.”

Helpful Report

Posted 3 years ago

Hi Ria, Thanks for your review. I've just read through your email thread and it looks like we're not received a response from you after asking you to send across a video of the leaking. If you could send this across, we'll be able to help you with this :) Best wishes, Ellie

Posted 3 years ago

“Emailed company and still no reply.”

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Posted 4 years ago

Hi Amy, Thanks for your review. It doesn't looks like we've receive an email from you. Would you mind sending this across again and we'll be able to help :) Best wishes, Ellie

Posted 3 years ago

SHO is rated 4.8 based on 28,918 reviews