SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.79

4.8 Rating 28,914 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 28,914 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

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1625

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I rec my flash and good didn't stay hot at all,contacted customer service and they have sent me a replacement I'm hoping this one keeps the heat”

Helpful Report

Posted 4 years ago

“if I could put no stars for this company I would not happy with how the goods arrived, 1 the plastic straps was not attach correctly, the 2 one the lid the stopper on the top is not straight, been trying to contact them via email that was a big joke. Still no idea how to return this items back to them nothing on there website, no invoice or return label in brown paper they arrived, never understand why”

Helpful Report

Posted 4 years ago

“I sent my calix back. This does not have a sealable lid. On contacting customer services they were quick to point out the link that states this in the description of the product - despite their advertising showing a lady putting said cup in her handbag! This is fair enough but this must have been a concern for others too as they suggested that other people use a silicone lid to help with this. I then ended up having to pay postage for the return. I suggest Chilly's or Hydratem8, far superior products that do the job you want them to - and also offer NHS discount.”

Helpful Report

Posted 4 years ago

“SHO’s product advertising and placement are great. I really wanted to buy into their products -especially when aimed at key workers like myself. I looked at several options and decided on something that I didn’t already have -a thermal cup. The images looked great and the colours vibrant. Not a single photo showed a clear hole in the top of the mug. I complained about how it was never pictured with a gaping hole in the lid and was informed it was sold as a picnic cup. I asked how they had worked out the thermal qualities of a mug that was meant to last for hours but would leak heat straight away-no answer the that one. You can’t test their science as you are unable to use it if you want to send the product back. I didn’t expect a leak proof flask but I didn’t expect the lid to have a full closure. SHO ‘s advice was try stretchy plastic over the top. The product isn’t cheap and I don’t feel that is an acceptable response. The lid should have been pictured properly and I don’t feel the product was correctly marketed. I had to pay the return postage for an item that I don’t believe was marketed honestly. They did refund the original purchase price quickly however-just not the return postage.”

Helpful Report

Posted 4 years ago

“Not sure what I'm doing wrong but put food in piping hot and it's cold 3 hours later. Disappointing. Love the colour and the fitted spork.”

Helpful Report

Posted 4 years ago

“Can’t drink out of it as the metal is so hot! Is not sealed so not practical for an on the go job. Very disappointed.”

Helpful Report

Posted 4 years ago

“Cup looks great but once I got it and filled it up the lid is too hot and burns your lis”

Helpful Report

Posted 4 years ago

“Not worth anything like the asking price, much better cups on the market for a lot less money, serious design fault in the lid making it almost impossible to drink a hot liquid from it, reverted back to using my cup bought at ASDA costing only a few pounds”

Helpful Report

Posted 4 years ago

“Really disappointed bought this product so. I could sit and have a cup of tea around children with out the lid spilling - if the mug has anything hot in it when you drink out of it the metal on the top burns your lips! Only good for cold drinks!”

Helpful Report

Posted 4 years ago

Hey there, Thanks for your review. I'm ever so sorry about any confusion caused with the Calix. Unfortunately, they are not leak proof at the moment but we are working an alternative spill proof lids and are hoping to release them soon :) We recommend leaving your hot drinks to cool before trying to drink them as due to the nature of an insulated cup, the drinks will stay at the same temperature that they are put in at for a very long time. If you have any questions or queries, please pop us across an email to support@shoreusable.com and we'll be able to help :) Best wishes, Ellie

Posted 4 years ago

“I have not received it yet”

Helpful Report

Posted 4 years ago

Hey Julie, Thanks for your review. I've just had a little look into your order and I can see that you pre-ordered the Food Flask with a shipping date of the 15/07. However, we received our delivery early so we're dispatching all outstanding pre-orders as we speak. Keep an eye on your Royal Mail tracking and you'll see an update very soon :) I hope you love your order when you receive it. Have a lovely day, Ellie

Posted 4 years ago

“Not received yet”

Helpful Report

Posted 4 years ago

Hi Anita, Thanks for your review. I can see that you've actually pre-ordered your Food Flask with a shipping date of 15/07. However, we received our Food Flask delivery earlier than expected so we're working on dispatching all pre-orders as quickly as we can. I've just checked your tracking and I can see that your order is with Royal Mail so it will be with you over the next couple of days :) I hope you love it when it arrives. Best wishes, Ellie

Posted 4 years ago

“I have still not had my delivery very disappointed”

Helpful Report

Posted 4 years ago

Hi Parvine, Thanks for your review. I can see that you've actually pre-ordered your Food Flask with a shipping date of 15/07. However, we received our Food Flask delivery earlier than expected so we're working on dispatching all pre-orders as quickly as we can. I've just checked your tracking and I can see that your order was delivered today :) I hope you get on well with it. Best wishes, Ellie

Posted 4 years ago

“Thank you. Very pleased”

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Posted 4 years ago

“Not received it yet!! Waiting for it - it’s a present”

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Posted 4 years ago

“I received an email saying it had been despatched. Several days later I had another email saying there was no stock so the order had been cancelled.”

Helpful Report

Posted 4 years ago

Hi Jane, Thanks for your review. We had some damaged Fortis bottles on our delivery so we could not fulfil your order. I'm ever so sorry about that. You're more than welcome to use the discount code we sent in your email to purchase an alternative product or wait for more stock to become available :) If you have any questions, please pop us across an email to support@shoreusable.com. Best wishes, Ellie

Posted 4 years ago

“The callax is not fit for purpose, using it for any hot drink causes blisters to your lip when you try to drink from the metal lid of the metal rimmed cup. I have contacted them for a refund but so far to no avail.”

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Posted 4 years ago

“Dont be fooled by a company pretending that they supposedly have high values. Continually braking the law by advertising products that are not in stock with the aim of getting you to purchase alternatives. Blatantly lying that products have been dispatched but wont be sent for at least another month... oh... but no delay in taking the money from my account though”

Helpful Report

Posted 4 years ago

“Not leak proof”

Helpful Report

Posted 4 years ago

“I purchased and it took almost three weeks to receive the item, I sent many emails to chase all of which were ignored. When I eventually received the item I had an issue with the lid getting too hot for use. I sent email after email regarding the issue and eventually received a reply advising me that I need to make the drink three hours in advance of actually wanting to drink it or make a hot drink and add cold water?!?!!? I know right! Kind of defeats the point. Any replies I received were extremely sarcastic from Emily. The last point of contact was a request for a manager to call me and guess what.........nothing! The funny part is this order was a tester to take into a board meeting with a view of ordering an huge amount but after the sarcastic and non existent replies I have taken my business elsewhere”

Helpful Report

Posted 4 years ago

“Exceptionally poor customer service when item faulty. Has taken 7 weeks, many emails, photographs and videos to prove item was faulty and to get them to send a replacement. Will never use again due to the inconvenience”

Helpful Report

Posted 4 years ago

SHO is rated 4.8 based on 28,914 reviews