SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.79

4.8 Rating 28,904 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 28,904 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

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1625

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very bad customer service I ordered a food flask because they guaranteed 1 to 2 days delivery over 7 days and when I contacted customer service by email I got a reply saying that my inquiry would be answered in 2 to 3 working days 😢 because of this I missed my sisters birthday present 🎁 so I wouldn't use this company as they will let you down and there customer service is non existent .”

Helpful Report

Posted 3 years ago

“The thermal cup with a metal lid will burn your lips making it had to drink on the go..... complained and was replied with a manual to make my Coffee at 63 degrees and to leave out to cool before drinking.... Looks nice but not fit for purpose.”

Helpful Report

Posted 3 years ago

“Food Flask started to rust around screw thread after only one use! It was hand-washed as per instructions. I will be contacting SHO for a replacement as it's currently not fit for purpose or safe to use.”

Helpful Report

Posted 3 years ago

“I am extremely disappointed with my food flask as it does not keep my food hot. I have emailed them several times, and have received feed back with suggestions. I have carried out their suggestions, but still my food does not stay hot, they even suggested I use tin foil inside the flask on top of the food. The water test revealed that water stayed hot because it was in a fully liquid format. The food test revealed solid food does hot keep hot. I am at a loss, I have a flask that does not function accordingly, I have asked for a refund and they have not given it. The flask is guaranteed for four years, nowhere does it mention you have to use tin foil or completely fill it to max. My opinion don’t,t buy.”

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Posted 3 years ago

“Bought red flask and it leaks.”

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Posted 3 years ago

“I haven't received my order yet”

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Posted 3 years ago

“To say I'm disappointed is an understatement. This is the 4th, 5th and 6th straw top we as a home have purchased from you. The initial three were with the bottles and we ended up being able to make two working lids. I decided to order some new ones due to them being a little chewed at the end. The three we have received are poor. Only one works when you pull out the spout. The other two just let air in and you need to hold the spout at an off angle to drink. I've again got two working ones using old seals from the other two we already had. I've tried pulling out the seals, refitting them but they just let air in. They just aren't fit for purpose and even though cheap at £2.50 each I'd say they are a complete waste of money. My kids find them so frustrating and when they should allow them easy access to water they end up needing us to take the lid off.”

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Posted 3 years ago

“Drink stays lovely and warm. But the lid is dangerous my husband burnt his lip from using it. Put straight in the bin. Not safe to use.”

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Posted 3 years ago

“JUST APPALLING, ZERO CUSTOMER SERVICES, WHERE IS THE POINT OF HAVING ANY BUSINESS, IF YOU CAN NOT PROVIDE ANY CUSTOMER SERVICES OVER THE TELEPHONE TO SPEAK TO A HUMAN BEING, TO YOUR CUSTOMERS. JUST STAY AWAY !.”

Helpful Report

Posted 3 years ago

“I have a gift (SHO bottle) that doesn’t stay hot. Contacted customer services who said they cannot do anything because they need to know the address. So confused as to why they need this for a faulty BRANDED item. Disappointed as I was a BIG fan of SHO. Have so many things but this let me down as their item is clearly faulty!”

Helpful Report

Posted 3 years ago

“Bought a SHO sports bottle (now discontinued) which after just over a year of use became unusable as the plastic strap holding the lid on split. Contacted customer services who could not provide any form of replacement as the product isn't stocked anymore and was offered a small discount code instead. Good product when it worked but very poor value for money”

Helpful Report

Posted 3 years ago

“Flask solid food doesn't stay hot”

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Posted 3 years ago

“Still not received mine 6weeks now want refund shouldn’t hav to wait this long”

Helpful Report

Posted 3 years ago

“Don’t get me wrong, I love Sho products, I have to bottles I use regularly. I bought this product to replace an old cup of a different brand. Unfortunately I can’t seem to use this without burning either my lip or my tongue due to the hole placement. There may be a knack to it but I haven’t found it yet. Unfortunately, it looks beautiful but I can’t use it.”

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Posted 3 years ago

“my straw doesnt work have emailed twice and contacted your company via email and no reply messaged the facebook page and told to email its been over a month thats not good customer service!!”

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Posted 3 years ago

“Mis sold a sports functionality straw lid for an original 2.0 bottle, customer service clerks all advise they knew it wouldn’t fit the size of bottle I had ordered, whilst condescendingly telling me I can send it back at my own additional cost! Still waiting for a manager to call me and discuss the issue of them taking money for products they know you can’t use but they are probably hiding behind their keyboard like their customer service representative’s, avoid, there are better companies to deal with!”

Helpful Report

Posted 3 years ago

“If there was a choice for leaving no stars that would have been my preference. You have admitted countless times that you are aware you sold me items I could not use, whilst maintaining I can also return them at my further cost. Your customer service team are sarcastic and condescending in their communications and I’m still waiting on a call from a manager regarding my complaint!”

Helpful Report

Posted 3 years ago

“This order has taken over 2 weeks to arrive. The excuse.. 'its engraved'.. Ive had engraved items delivered next day. No customer service, awaiting 2+ days for emails back. Product finally arrived today, DAMAGED. Would not order from these people again, spend more and go to chillys! Real shame as I like to support small businesses.”

Helpful Report

Posted 3 years ago

“Received item Missing silicone caps and therefore water pours out the bottle with the straw lid cap Contacted the company and 12 days later no silicone caps or offer of replacement received! I have requested a return as I doubt they’ve been posted at all 12 days later!”

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Posted 3 years ago

“I bought the straws for the bottles but they don't fit.”

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Posted 3 years ago

SHO is rated 4.8 based on 28,904 reviews