SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.79

4.8 Rating 28,896 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 28,896 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

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1625

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Really disappointed in 2.0 bottle . Beaker really good”

Helpful Report

Posted 3 years ago

“5 days after ordering it I’m still waiting.”

Helpful Report

Posted 3 years ago

“The product is good, however the customer service is a letdown. I bought & paid for my cup and an extra lid (for iced coffee) and immediately realised I could’ve had my cup engraved. I sent an email straight away and got an automated response that they would reply within 5 days. I was then told it was too late to add it to my order. So I decided that I would return my items when they arrived (hereby waiting ANOTHER 5 DAYS FOR A RESPONSE WITH RETURN DETAILS) and re-buy it engraved BUT I would have to pay return postage which was only just below the cost of the cup! So in a nutshell, I still have the cup (not cost effective to return it), I’m not happy with the cup (as I wanted it engraved) and I would not recommend SHO.”

Helpful Report

Posted 3 years ago

“48 hour delivery promised. Item took 7 days. When I contacted the company to chase, I was given the excuse of ‘being busy’! An apology would have been more professional. Don’t deal with them. They want your money, not repeat custom.”

Helpful Report

Posted 3 years ago

“I would have thought I’d have chance to give the water bottle to my daughter in time for her to use before finishing year 1 too. Unfortunately ordering a full 4 days for 48 hours delivery guarantees nothing as still not received the order. Good product awful service!”

Helpful Report

Posted 3 years ago

“I've followed the instructions to the letter, twice ! , an piping hot food becomes luke warm after less than 4 hours. In my view, a total waste of money.”

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Posted 3 years ago

“Bad customer service Still waiting for them to turn up. No information. Waste of time .Go somewhere else will NEVER USE AGAIN”

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Posted 3 years ago

“Poor customer service, delivery tool over 11 days not 2-3, the accessory I bought didn't fit the 750ml bottle - the product is good but not the other stuff...”

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Posted 3 years ago

“I would love to tell you how much I really love my new SHO flask but I haven’t received it yet. Very disappointed is my review.”

Helpful Report

Posted 3 years ago

“Good products. Really Slow delivery ! Delivered wrong item took ages for the actual order which was too late for a gift . Returns you have to pay for which is shocking in my view when they made mistakes and are really slow for deliveries”

Helpful Report

Posted 3 years ago

“It came far too late, found that it only says under the small question mark that if you want it personalized it can take longer. This should be able to see and not hidden so consequently I have a cup that has no use .I tried to cancel my order to be told I couldn't so will not be ordering anything else. Also the lid does not close so if tipped up it would leak”

Helpful Report

Posted 3 years ago

“I'm sure the product is nice but I ordered it as a gift- in plenty of time - and when it hadn't arrived days after the expected date I emailed asking for a status update. Reply a day later said they were 'really busy' and there were delays. Product turned up too late to gift and given the email correspondence I didn't trust refund would happen so I have my (late) order waiting on a suitable gifting opportunity.”

Helpful Report

Posted 3 years ago

“Awful correspondence from customer service, paint covering comes off the bottle. Straws leak when shut. Don’t answer emails”

Helpful Report

Posted 3 years ago

“Communication is quite poor, the customer service team is very small so expect a long wait for any reply. Is there a delay in response time due to them sorting through lots of unhappy customers? I'm still waiting on a replacement bottle after the one I ordered was scratched. 24 days after they offered me a replacement I've had nothing arrive, heard nothing and not had a reply to the email I sent 5 days ago. Hopefully they will pay attention to this review, perhaps a public message will get their attention.”

Helpful Report

Posted 3 years ago

“No actual contact number for the company when things are wrong. Paint on flask comes off after minimal use. When you email, zero response, I’m now 4 emails on and apart from ‘Ellie’ who doesn’t have a surname asking for an invoice number- sent by return- nothing. Avoid.”

Helpful Report

Posted 3 years ago

“Ordered 2 food flasks but got sent 2 cups instead.”

Helpful Report

Posted 3 years ago

“Unable to review as product had to be sent to my local post office and mot my home address so I've been unable to collect due to an ankle injury.”

Helpful Report

Posted 3 years ago

“Orderd x2 bottles with straw lids order arrived and bottles are great but no straws where in the package, emailed and got this sorted within 4 days but when straw’s arrived they do not work,its all air and no water no matter what you do”

Helpful Report

Posted 3 years ago

“Disappointed with the straw attachment which was purchased separately, it does not work. Have sent email but no response. The actual bottle is ok”

Helpful Report

Posted 3 years ago

“So disappointed. 3rd time ordering and 2nd time my order has arrived incomplete sit to poor packaging. They also arrived late. It’s been over a week and I haven’t received a response to my complaint my money is still in this companies bank account and I don’t have 50% of the items. They respond quickly on Facebook but the email address is not the same story. Several items were sent in a paper bag which arrived opened. I’ve fed this back before and they are still sent in bags that just about fit the contents. If they were plastic it wouldn’t break like it does. Completely understand from a green perspective but not from a practical point of view. The times are excellent but customer service leaves a lot to be desired.”

Helpful Report

Posted 3 years ago

SHO is rated 4.8 based on 28,896 reviews