SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.79

4.8 Rating 28,896 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 28,896 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

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1625

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I paid £20 for a food flask and it was never delivered. So there is nothing to review.”

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Posted 2 years ago

“Doesn't keep hot very long”

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Posted 2 years ago

Hi William, I’m really sorry to hear this. If you pop an email across to support@shoreusable.com, we’ll be able to help :) Best wishes, Ellie

Posted 2 years ago

Hi William, I’m really sorry to hear this. If you pop an email across to support@shoreusable.com, we’ll be able to help :) Best wishes, Ellie

Posted 2 years ago

“I bought the food flask. Very disappointed with the product - doesn't keep food hot or even warm for more than two hours! Would not recommend.”

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Posted 2 years ago

“Quality made and nicely finished. Doesn't keep drinks hot six hours. Looses temperature. Am I doing something wrong? Very disappointed.”

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Posted 2 years ago

“Ordered 2 bottles , revived one. Customer service is just non existent.”

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Posted 2 years ago

“I have been a customer since long time and bought couple of items last item I bought was definitely not like the previous purchases but customer service did not really help me with my issue and just send me T&C and did not accept my exchange request. The item wasn’t used I asked for the same as exchanging but poor service”

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Posted 2 years ago

“First the item took ages to arrive, then the item was the wrong design, then it takes ages for a response.”

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Posted 2 years ago

“Packaging tube arrived damaged. The tape securing the lid had been removed and put back, which had ripped the paper of the tube, so it looked like it had been opened previously. The bottle was for a gift. Was unfortunate that we had to remove the packaging and gave the bottle on its own, which obviously had less impact as a gift. SHO denied that the packaging damage was a problem, or that is had been created at their end. Photographs reveal the packaging at the moment it was removed from the envelope on delivery. SHO suggested that I returned it all at my own expense. Bottle had already been given as no alternative gift available. Felt shocked at the denial and uncaring attitude. Have bought previous items for gifts, however will not be doing so again.”

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Posted 2 years ago

“Brought the lilac water bottle from SHO,first time buying it. Was a present for my mum however she complained the water didn’t use to stay cold and it would always be room temperature when she wanted ice cold water. It advertises ice cold water and insulation however this is not true. Wouldn’t recommend to any family or friends”

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Posted 2 years ago

“Actually really disappointed. I bought a Pacto, didn’t realise that it had a sip lid and no closure. They do not sell a lid that seals the top either. I returned over a week ago and have heard nothing about refund. I have 3 other Sho items and I’m very pleased with them.”

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Posted 2 years ago

“I brought the mug and food flask. The food flask jargon states the food can stay hot for 10 hours. Well I make my lunch at 8am and by 1pm it’s barely warm. Very disappointed and I am looking for another brand.”

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Posted 2 years ago

“Wrong colour haven't used it I want it returning and I've still part of my order missing where is the bottle cleaning brush?”

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Posted 2 years ago

“I like these products however due to double crush carpal tunnel syndrome they are painful to use. So if you desire one of these products and have this debilitating impairment do not buy!! I did email customer services however their response was useless no empathy or understanding disablism at it's best!”

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Posted 2 years ago

“Lid doesn’t fit correctly, customer services won’t respond.”

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Posted 2 years ago

“Well at the moment I am awaiting my actual order ….it’s very late! I ordered 9 days ago and it hasn’t arrived after assured delivery in 1-2 working days. I have emailed to chase and only had an automated reply that my query will be looked into. This for me is where I do get really irritated and frustrated with companies. You do fabulous offers that pull us in, promising prompt delivery at a great price and then it all falls by the wayside as I assume you’re unable to keep up with demand. I am super disappointed as I am a huge fan of your products but I am really annoyed to be asked to leave a review for an order I have paid for but not received or had any update on. So on this occasion I am really unhappy and dissatisfied.”

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Posted 3 years ago

“Still awaiting feedback on a broken 2 pair”

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Posted 3 years ago

“Play received the food flask damaged I’ve been trying to contact SHO For nearly 2 weeks and still no response.”

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Posted 3 years ago

“Have not been able to order as web site not working log on pick item just get round circle going roundabout the time .I had ordered l item on my phone but this is doing the same now.”

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Posted 3 years ago

“Really poor customer service, really slow delivery, misleading offer about speedy delivery. Asked to cancel order before order had been dispatched but they wouldn’t. Took over a week to be delivered.!”

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Posted 3 years ago

“I purchased your large 1.7 litre flask and I must say it’s of very poor quality, the screw cap is rubbish and won’t seal properly and surprise surprise there is no where on your website where I can get a replacement”

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Posted 3 years ago

SHO is rated 4.8 based on 28,896 reviews