SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.79

4.8 Rating 28,801 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 28,801 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

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1624

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Postage was a nightmare! Took a week to deliver despite start 2/3 days. When I emailed I was just fobbed off. I wasn’t impressed with the customer service sadly.”

Helpful Report

Posted 1 year ago

Hi Justine, Thanks for your feedback. I do apologise on Royal Mail's behalf for the slight delay on the delivery of your order. We allow 1-2 working days to process and dispatch an order and then Royal Mail aim to deliver them within 2-3 working days. Unfortunately, it did Royal Mail an extra day to deliver your order due to an issue with the delivery office in your local area. Apologies again for any inconvenience caused. Despite this, I hope you're getting on well with your SHO products and if you have any questions, please pop an email across to support@shoreusable.com. Best wishes, Ellie

Posted 1 year ago

“Guzzler bottle lid broke on 1st use”

Helpful Report

Posted 1 year ago

“Didn't get to use it as it smelled, so I washed it in the hope the smell would go, it didn't do I sent it back. Now they won't refund me, offered me credit but I don't want anything from the site, told them I would go to trading standards and they put the credit on my account anyway!!!! Poor customer service.”

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Posted 1 year ago

“Cup lid is really difficult to drink from as too deep”

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Posted 1 year ago

Hi Jessica, Thanks for your review. I'm sorry to hear this! It does sometimes take a little while to get used to new style lid so hopefully you're now getting on much better with your Slider Lid. However, if you're still having issues, please reach out to our support team via support@shoreusable.com and we'll be able to sort something out for you. Best wishes, Ellie

Posted 1 year ago

“Place another order after having issues with the previous one where one of my lids was not delivered and I had yet another problem where this time the wrong sized lid was sent. It's just been repeated problems with orders not being picked and packed correctly and the customer service is poor. I won't be ordering from SHO again and I don't recommend them.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for your review. I'm very sorry to hear about the issues you've had with your order. I can see that you've been in contact with our support team and they have since resolved this for you and have allowed you to keep the items that were sent in error as an apology. Despite this, I hope you've now had a chance to use your new bottles and are getting on well with them! If you ever need any assistance in the future or have any questions, please don't hesitate to reach out to us at support@shoreusable.com. Best wishes, Ellie

Posted 1 year ago

“Cup leaks badly. Even with cold water! Still waiting for a refund but not getting a reply”

Helpful Report

Posted 1 year ago

“States on the website? "Please note all solid colour original 2.0 bottles come with a stainless steel lid as default. If you choose a coloured lid, you'll get both!" I paid extra for the coloured lid, believing I would receive the stainless lid as well. However, only the coloured lid was sent. I would have just stuck with the stainless steel lid if I knew that they were not going to send it. It's very frustrating when companies don't stick to what they advertise.”

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Posted 1 year ago

“Being sent emails to give reviews on my order which hasn't even turned up!!”

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Posted 1 year ago

“Have emailed support email 3 times and received no response re return goods but have received a daily email offering promotions!!! Very poor described in product review in difference in lids and have 3 cups that only have a sip lid and not a sealed lid .. still waiting on support contacting me re returning goods”

Helpful Report

Posted 1 year ago

“I would let you know but 3 weeks later i still ain't received it”

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Posted 1 year ago

“The flask was used today for the first time. The soup was cold 4 hours later”

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Posted 1 year ago

“Design is gorgeous and everyone kept asking me where I got it from but it leaks :( I only had it for a few days and always hand washed it but it just started leaking all over my bag and it was done up tightly :( Wanted to love it but I can’t use it now. Could just be a faulty one I don’t know :/”

Helpful Report

Posted 1 year ago

“Very disappointed with my coffee cup. Only stays warm for about 3 hours.”

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Posted 1 year ago

“Just got it what a load of rubbish .does not keep the food hot my old thermos flask is a lot better need my money back”

Helpful Report

Posted 1 year ago

Hi David, This doesn’t sound quite right. As long as the Food Flask is being preheated, completely filled to the top and the food is put in as hot as possible, it should be keeping your food hot for up to 10 hours. If you pop an email across to support@shoreusable.com, we’ll get this sorted for you. Best wishes, Ellie

Posted 1 year ago

“Delivery time was stated as 2-3 days but my order took 3 weeks to arrive. Very disappointing as it arrived too late to gift. Customer service was also poor. 2 weeks after ordering and not receiving my item I messaged customer services. I received a response 2 days later asking for confirmation of my postcode. A week later, after I had received my order I got another message saying sorry for the delay in getting back to you but I can see you’ve got your order now! When I highlighted the disappointment I was told they are a small team of 2 and work through enquiries in the order they are received.”

Helpful Report

Posted 1 year ago

Hello there, Thank you so much for your review. I sincerely apologise for the delivery delays you've experienced. Unfortunately, because it's a busy time of the year and there are many parcels being sent out, we have encountered some delays with our deliveries through Royal Mail. I am truly sorry for any inconvenience this may have caused you. Furthermore, we have been receiving a large number of emails, so it is taking us a bit longer than usual to respond to everyone. Upon investigating your case, I discovered that your email ended up in our spam folder, which caused a further delay in addressing your inquiry. I deeply apologise for this oversight. However, I am delighted to hear that you have finally received your order, and I hope it meets your expectations. Once again, please accept my sincere apologies for any inconvenience caused by the delays. Best wishes, Ellie

Posted 1 year ago

“My tea stays warm… but I have burnt my lip to the point of it blistering after waiting for it to cool down for 2 hours!”

Helpful Report

Posted 1 year ago

Hi Katrina, Thanks for your review! Due to the nature of an insulated product, we recommend that you do not use freshly boiled water if you want to drink from your Calix straight away as the drink will not cool down to a perfect drinking temperature for a very long time. To enjoy your drink immediately, we recommend either allowing the boiling water to cool before making your drink or leaving the lid off to let it cool to a more comfortable temperature before drinking. If you have any questions, please pop us across an email to support@shoreusable.com and we'll be able to help. Best wishes, Ellie

Posted 1 year ago

“My order hasn't arrived yet”

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Posted 1 year ago

“Nightmare experience trying to order from SHO. No tracking code sent as promised, order lost for weeks, preferred choice then unavailable, they refused to cancel order, original order then arrived but only 1 of 2 flasks (not workable twins) despite paying for 2, they refused ti refund missing item and told me to write a letter to include in my return ti explain what had happened, finally agreed to refund missing item, QR return code then did not work after going to post to return other flask , no apologies for weeks just constant requests for me to do all the work to fix the problems. The flask itself has a very narrow mouth so you cannot get contents out with spoon without tipping it to one side which won’t work for young children. I order online daily and this was the worst experience I have ever had. SO much time wasted!!! Extremely disappointing.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your review. I sincerely apologise for the delivery delays you've experienced. Unfortunately, because it's a busy time of the year and there are many parcels being sent out, we have encountered some delays with the postal system. I am truly sorry for any inconvenience this may have caused you. I can see that you asked to cancel your order after it had already been dispatched so we were unable to arrange this at the time but you have since returned your order and have been refunded the full amount for your order. Again, I do apologise for any inconvenience caused. Best wishes, Ellie

Posted 1 year ago

“I never received my parcel. Have sent a message to customer services and tried to contact Royal Mail but neither are getting back to me.”

Helpful Report

Posted 1 year ago

Hello there, Thanks for your review! I've had a little look into this for you and I can see that your order has been returned back to us due to you missing both delivery attempts by Royal Mail and no arrangement were made by yourself to have this redelivered or collected from your local delivery office. I can see that we've since been in contact with you to arrange to either have this resent out or to process a refund if you'd prefer. If you could please get back to us to let me your preference and we'll then have this arranged for you :) Best wishes, Ellie

Posted 1 year ago

“Still trying to sort this out. I can’t work out the QR returns procedure. Bought the ‘feeling peachy’ mug but unfortunately it also has ‘nice butt’ written twice on it which wasn’t in the photos. I can’t use this at work. Most companies would either just refund it as their mistake or actually just send out labels/organise the collection and not place this on the customer to do. Disappointed as I loved my last one and was looking forward to getting a new one after the last one got too gross to use. Doubt I’ll use SHO again as it is too much hassle to sort out issues.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for your review. I am really sorry to hear that you had some difficulties with our returns portal. I've had a little look into this for you and I can see that we've since assisted you in this matter and provided you with 3 different returns options and you've now successfully made your return. I do apologise for any inconvenience caused. Despite this, I'm pleased to hear that you were otherwise getting on well with your previous SHO Calix and I do hope that the issues you had with the return's process hasn't put you off from ordering with us in the future. Best wishes, Ellie

Posted 1 year ago

SHO is rated 4.8 based on 28,801 reviews