SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.79

4.8 Rating 28,920 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 28,920 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

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1625

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My bottle still has not arrived so not sure why you have asked me to review.... the experience has been awful”

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Posted 4 years ago

“Still have not received them!”

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Posted 4 years ago

“Ordered weeks ago and still kit received”

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Posted 4 years ago

“Not. What I wanted and you won't give me a refund, so I'm stuck with it”

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Posted 4 years ago

“Have not yet receive my order yet ☹️ Order was placed on 27/4/21”

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Posted 4 years ago

“I am still waiting to receive it!!☹️”

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Posted 4 years ago

“I haven't actually received anything yet!!! 😡”

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Posted 4 years ago

“I am still waiting for my bottle to arrive, yet I receive a review of the product!”

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Posted 4 years ago

“Lid didn't work, no replacement ye over 10 days, can't rate it in any other way, but put me off buying anything else tbh”

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Posted 4 years ago

“I can't fault the item however customer service was poor. Advised the item was shipped and it hadn't actually been. Understandably delays occur but lack of update and repsonse has put me off buying more products”

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Posted 4 years ago

“Really poor communication from this company. Delivery times have been dismal as the website informs that delivery times will be between 3-4 day. This is most definitely not the case. Disappointing”

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Posted 4 years ago

“Still not received my item, have sent 3 emails and a Facebook post, still not had a response. Dreadful customer service, so can’t review product (as asked for by email)”

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Posted 4 years ago

“I haven’t received the bottle. I’ve asked for updates on delivery several times and nothing. I need my order or a refund please”

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Posted 4 years ago

“Not arrived yet”

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Posted 4 years ago

“Ordered placed on the 22nd April still not received”

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Posted 4 years ago

“I can't leave a review yet as I'm still awaiting delivery”

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Posted 4 years ago

“Don't bother buying the coffee mug, it doesn't have a closeable lid so your coffee can spill everywhere. The lid gets so hot you can't drink your drink with it on. I would 100% be returning but I made the mistake of getting it engraved so I can't. Absolute waste of money.”

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Posted 4 years ago

Hi Gill, Thanks for your review. We don't recommend that you use freshly boiled water if you want to drink from your Calix straight away as, due to the nature of an insulated product, this will not cool down to a perfect drinking temperature for a very long time. For a drink at immediate drinking temperature, we recommend either letting the boiling water cool before making your drink with it or leaving the lid off to allow it to cool to a more comfortable temperature before drinking it. However, if you're still not happy, I'd really love to get something sorted for you. Please pop us across an email to support@shoreusable.com and we'll be able to help :) Best wishes, Ellie

Posted 4 years ago

“My order has not arrived”

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Posted 4 years ago

Hi Jennifer, Thanks for your review :) I can see that you've purchased a personalised product. Please be aware that personalised items can take up to 10 working days to be completed and dispatched and then 2-3 working days to be delivered. This would have been slightly delayed due to the Bank Holiday weekend. I've just had a check on the status on your order and I can see that it's due for a delivery tomorrow :) I hope you love it when it arrives. Best wishes, Ellie

Posted 4 years ago

“I would love to leave a review but ordered on 1st April and still haven't received it, emailed and told they would get back to me and haven't, they have taken payment though?!”

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Posted 4 years ago

“Sent totally the wrong item. I ordered bright blue.”

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Posted 4 years ago

Hi there, Thanks for your review. I'm ever so sorry to hear this. I've popped you across an email so we can get this sorted for you. Best wishes, Ellie

Posted 4 years ago

SHO is rated 4.8 based on 28,920 reviews