SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.79

4.8 Rating 28,927 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 28,927 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

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1625

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Sent totally the wrong item. I ordered bright blue.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for your review. I'm ever so sorry to hear this. I've popped you across an email so we can get this sorted for you. Best wishes, Ellie

Posted 4 years ago

“I'm shocked at all the 5 star reviews, I'm not very impressed at all and compared to other 'travel' style containers on the market, for the high price, it's really not worth it. The only positive is that it does keep drinks hot for ages but its almost too good, 2 hours after filling it with coffee I still can't drink it as it burns my mouth! The mouthpiece is clumsy and badly designed, the size and shape only allows for tiny sips. There's no lock function of any description so the lid can just be pulled off and the mouthpiece spills as it's just a open hole. It's ridiculously heavy and there's no handle. After 2 days of use I've switched back to my trusty Thermos which has handle, screw on lid, mouthpiece tab, is half the weight and less than half the price.”

Helpful Report

Posted 4 years ago

“Terrible service. Bought a litre water bottle and was given option of adding a straw top which I purchased. Now realised top was not for the bottle I had purchased, very misleading! Also got a Fortis bottle for my coffee at work as a present. Unfortunately I cannot use it for safety reasons at work so have tried for months to order the sipper top and it is never in stock. Very disappointing. Poor customer service but wouldn’t let me put a rating.”

Helpful Report

Posted 4 years ago

“Very disappointed. The lid isn’t sealed as there is an opening to drink from which cannot be sealed a as if it doesn’t keep the liquid warm. Basically n expensive cup. A sealed lid should be provide”

Helpful Report

Posted 4 years ago

“Despite the website saying one timescale for delivery it was completely different and when asked about it they were defensive and refused to accept they had not put true timescales in a place a customer would see. Essentially wouldn’t have arrived in time so had to cancel.”

Helpful Report

Posted 4 years ago

“Pacto cup - The lid is a danger to drink from. The liquid doesn't flow properly resulting in nothing.. and then a sudden gush of hot liquid that burns your lips. Very poor. No other cup I have used has this issue. It's either a manufacturing or design fault.”

Helpful Report

Posted 4 years ago

“Ordered and was given a tracking number... 10 days later, nothing, very poor service!”

Helpful Report

Posted 4 years ago

“I would love to review my new food flask from Sho which I ordered on 27.12.20 .......but unfortunately it hasn’t arrived yet☹️”

Helpful Report

Posted 4 years ago

“I was so excited about receiving my cups, I ordered 2 - when they arrived and I discovered the lid doesn't seal I was gutted. I regularly use a metal travel cup and take it everywhere with me. This is not usable at al. I have basically just paid £16 for a mug!!! I could have bought a box full for less from M&S. Very disappointed indeed. I will be trying my best to return the unopened one at the very least!”

Helpful Report

Posted 4 years ago

Hi Clare, Thanks for your review. I'm ever so sorry that you're not happy with the Pacto. At the moment, we don't have a leak proof lid for them but we are looking to bring out a spill proof one in the near future. If you did wish to return them, please pop us across an email to support@shoreusable.com and we'll let you know how to go about this. Best wishes, Ellie

Posted 4 years ago

“Brought a cup recently, was unable to use it as their is no way to shut the hole in the lid. If this is how the cup it is meant to be, how can this be safe? Not impressed that liquid can spill out so easily and have not been able to return.”

Helpful Report

Posted 4 years ago

Hi Stephanie, Thanks for your review! I'm not sure if it is the Pacto or the Calix that you have purchased as I am unable to locate an order for you however, the Pacto and Calix lids are not leak proof and are not advertised as being so. The Calix is designed as an on the go coffee cup similar to the ones coffee houses use that you would find on the high street. We are currently exploring other lid options for both the Pacto and Calix and we are hoping to release a spill proof lid for these in the future. If you have any queries please email us support@shoreusable.com and we'll be able to assist you further. Best wishes, Katie

Posted 4 years ago

“Whilst it looks nice, its really not practical. The drinking hole DOES NOT SEAL therefore I consider it dangerous if knocked over while containing hot liquids. The customer support was inadequate; whilst offering a full refund as I had unused it, they would not cover the postage despite me saying it was potentially dangerous and unfit for purpose. I have previously bought 2 x SHO bottles which is was very impressed with but this experience has left me unwilling to purchase from SHO in the future :( In the end, I didn't return it but I sold it on Ebay.”

Helpful Report

Posted 4 years ago

Hi Martin, Thanks for your review. Returns postage isn't covered on an item that isn't faulty. The Calix is an on the go coffee cup meaning that it's not meant to be leak proof or left in a bag ect. It's no different in design to the cups you get in coffee houses (starbucks, costa etc) apart from the fact it is insulated and reusable. Apologies for any inconvenience caused. Best wishes, Ellie

Posted 4 years ago

“First the product was out of stock so was sent one from Amazon but with no closing lid . Only a sipper lid which doesn’t close so drinks leak and can’t seem to find one in the website. A cup that’s doesn’t close is useless and your company will not send me a lid”

Helpful Report

Posted 4 years ago

Hey, Thanks so much for the review. Unfortunately the sipping hole in the Calix lid does not close, this is mentioned on our website so it sounds like you may have missed this. We are currently exploring other lid options for the Calix and we are hoping to bring out a leak proof lid in the future. Best Wishes, Katie

Posted 4 years ago

“I'm not able to leave company my review as I don't use facebook etc ... As well as product being useless . Wasn't able to upload a picture either on website review .”

Helpful Report

Posted 4 years ago

Hi Mary, Thanks for your review. If you have any queries or would like us to help you further please send an email to support@shoreusable.com and they'll be able to help you further. Best wishes, Katie

Posted 4 years ago

“As I have yet to receive the food flask, I don’t see how I can review sho or the food flask via this questionnaire”

Helpful Report

Posted 4 years ago

“I placed order on the 4th December it is now the 28th December and I’ve still not received my order”

Helpful Report

Posted 4 years ago

“Can't write a review because I never received the lid”

Helpful Report

Posted 4 years ago

“Have bought lots of Sho products and been very happy, bought these for my daughter only to find the lids dont stay on and not remotely leak proof so basically a cup with lid. Very disappointed”

Helpful Report

Posted 4 years ago

“Didn’t Receive ordered and was told not available after payment”

Helpful Report

Posted 4 years ago

“Ordered products as part of a birthday present arrived one month later. As they were so late I had to purchase other items after the date I had bought sho items which arrived in time for the birthday. Very disappointing service. When emailed to say do not send as was informed items were to be dispatched from their warehouse, this was not possible so it further wasted a very busy royal mail and my time. Wanted to support a small business as I have these products myself However, I would not order from here again.”

Helpful Report

Posted 4 years ago

“It leaks. I assumed it would be fully portable, it isn’t. Returns aren’t free.”

Helpful Report

Posted 4 years ago

SHO is rated 4.8 based on 28,927 reviews