SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.79

4.8 Rating 28,932 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 28,932 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

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1625

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Didn’t receive”

Helpful Report

Posted 4 years ago

“Can’t write a review as it hasn’t yet arrived. Only got an automatic reply from customer services.”

Helpful Report

Posted 4 years ago

“Poor customer care. I wanted to return the item as it wasn't leak proof and it would not be possible to keep it upright all the time. I was told that return isn't reimbursed and nor do you send out return labels. Terrible customer care and misleading marketing. You should be ashamed. Targeting NHS as well. Shame on you. I'll be spreading the word.”

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Posted 4 years ago

“First one I got arrived damaged had rattling noise when contacted made me do a video of rattle as evidence I had to send. Did send a replacement but like first very very slow delivery would not use again product only ok too”

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Posted 4 years ago

“You ask for a review but nothing has arrived yet.”

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Posted 4 years ago

Hi Penny, Are you able to email support@shoreusable.com along with your order number and we will look into this for you :) Best wishes, Katie

Posted 4 years ago

“Wouldn’t recommend anyone to buy it. Lid has no insulation and it burnt my lip. I wrote to customer service about it and instead of sorting it out they said I was using too hot a drink and wrote me a long email as to how I should make my drinks. Thanks for the advice. I am not having a hot drink for the first time and have used several different travel mugs before.”

Helpful Report

Posted 4 years ago

Hi Sohini, We'd really like to resolve this for you, I have looked and it looks like you haven't responded to our last email. If you would like to send us another email and we'll get something sorted for you. Best wishes, Katie

Posted 4 years ago

“Bought 2 cups didn't know they did not seal, so have stained my car seat second one was only washed out but SHO refusing to refund.. Never bought a cup like this that doesn't close, very disappointed would never buy from here again. Customer Service where no help and told me it tells you on the question page it does not close!! Not the product page!! Beware before you buy people”

Helpful Report

Posted 4 years ago

“bottle came without lid no phone number for customer service so emailed them friday today is tuesday still no response if i email again it sends my email to back of que never known customer support like it they state our satisfactoon is there 100% gaurentee well thats clearly not true wont buy again”

Helpful Report

Posted 4 years ago

Hey Simon - I've just checked your email and it was answered on September 25th at 11:30 am. You viewed the email at 11:31 and as of yet we haven't had a reply to this. Can you please confirm the address you'd like the replacement lid sent to via support@shoreusable.com and our team will dispatch one for you immediately :) Thanks, Simon

Posted 4 years ago

“I had the calix mug and used for my hot drinks as it kept the drinks hotter for longer however the lid wasn't very secure and when the mug tipped over the lid fell off and all the hot contents spilt everywhere, luckily not on anybody else they would of had a nasty burn. Very poor product. Would not recommend.”

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Posted 4 years ago

“Engraved name much too small - had trouble finding it!”

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Posted 4 years ago

“I have 5 bottleS and one the paint must b faulty as it’s all peeling off This company won’t replace this so here is a pic for u all to c”

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Posted 4 years ago

“Would give zero stars if I could as this was never received, it was crossed off the invoice received with no explanation as to why. The order was part of a key workers promotion, if your not going to send an item or there’s been an error please be honest & admit it.”

Helpful Report

Posted 4 years ago

Hi Andrew, I can see that we have been in contact with you regarding this. We did not send out the Carabiner for you as unfortunately it had not been paid for. If you would like to order a Carabiner you can do so by following the below link; https://shoreusable.com/products/sho-bottle-carabiner Best wishes, Katie

Posted 4 years ago

“These items did not arrive and I have sent an email regarding this but as yer have had no reply other than an acknowledgement of my communiv=cation!”

Helpful Report

Posted 4 years ago

Hi Patricia, I can see that we have contacted you a few times regarding this. We did not send you out the stainless steel lids as you did not pay for them, if you would like to order them you can do so by following the link below; https://shoreusable.com/products/sho-bottle-lid Best wishes, Katie

Posted 4 years ago

“SHO can only tell you the width of the bottles the the nearest 1.4 cm (over 1/2 inch) on a standard 500ml bottle. That is a massive difference when you want to use a bottle holder.”

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Posted 4 years ago

“Have tried my food flask twice & both times my food is cold when I open it for lunch, about 5 hours after making it. Don't know what I can be doing wrong.”

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Posted 4 years ago

Hi JM, Thanks for your review. Could you please pop an email across to support@shoreusable.com? We'd love to get this sorted for you :) Best wishes, Ellie

Posted 4 years ago

“We’re on the 8th working day after ordering. Our order has still not been despatched.”

Helpful Report

Posted 4 years ago

“Apparently SHO’s number one priority is for you to be completely satisfied with your purchase. They also say they’d appreciate if you can give them a chance to address any concerns before giving feedback. Well I’ve done that & am still not satisfied! I ordered 2 bottles one for myself & my husband. As soon as I showed my husband he told me it wouldn’t last 5 minutes. I dismissed his remark as SHO had come highly recommended. Unfortunately he was right! As we live in Suffolk it was nice to support a small local (not that far away!) business. I try to support small local businesses where I can but with SHO I’m left wondering why I bothered! I’ve been using my bottle less than 4 weeks & the paint has started to come off! I sent an email & photo. Ellie came back suggesting that I’d had it in a bag with keys. No! I’ve been working from home & avoid going out due to COVID-19. The bottle has been on the kitchen side, my desk, bedroom floor (carpet!) it’s occasionally been in a bag with a yoga blanket & eye pillow. According to Ellie “ we cannot guarantee that it will not scratch & mark at all, wear and tear is inevitable on any product over time“ obviously they can’t guarantee that, which I completely accept however Ellie has completely missed the point as I’ve had this bottle less than 4 weeks! After a few emails were she’s offered me 50% off if I buy another (I don’t think so?!) I’m now being ignored! Clearly they don’t believe in their products if they think it’s acceptable for the paint to start coming off in such a short space of time. Before this happen to my bottle I was planning to put another order in so would have been a repeat customer but clearly they’re not interested in repeat business. I’ve emailed the founder Simon & had no reply, although I may have had the wrong email address, having said that I’ve not had an email to say it wasn’t possible for it to be delivered. My only option now is to submit a section 75 claim, which is a shame as working in finance I know this will reflect badly on them. I’d also suggest that SHO provide their “Customer Happiness Officers” with some training on how to deliver excellent customer service!”

Helpful Report

Posted 5 years ago

“Not sure about this cup as lid is not tight and I think drink will leak. Work in a school so it needs to be secure so as not burn child or spill out. Will return if necessary”

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Posted 5 years ago

“I burnt my lip on the lid , the lid after 30 mins was still too hot . You cannot drink from this lid. This makes the cup not suitable for travel or on the go!”

Helpful Report

Posted 5 years ago

Hi Nicola, Thanks for your review! Would you mind popping an email over to support@shoreusable.com and we'll get this sorted for you :) Best wishes, Ellie

Posted 5 years ago

“Haven’t had a order number or received my items”

Helpful Report

Posted 5 years ago

SHO is rated 4.8 based on 28,932 reviews