Shiply Reviews

Name: Shiply
Address: Shiply,Floor 3, 207 Regent Street, London
Rating: 4.54

4.5 Rating 41,346 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 41,346 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 3137 2454

Email:

support@shiply.com

Location:

Shiply,Floor 3, 207 Regent Street
London
W1B 3HH

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299

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a Petrol Lawnmower deliverd found throttle cable linkage broken neither of the delivery men could speak English when they knocked my door they just grunted and pointed parts for this mower are not cheap so I was best not pleased”

Helpful Report

Posted 1 year ago

Hi Chris, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Kind Regards, Anne

Posted 1 year ago

“Didn't get what we were looking for. Very disappointing with the decision taken with my dispute with PIVS. The transport provider is unprofessional. Shiply should not take quotes from them to protect others from suffering and pain we have gone through by not getting our full refund form PIVS defaulting the service we paid for. In short, we paid to deliver our car to Edmonton and instead came back to us in Toronto after 29 days!”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Kind Regards, Anne

Posted 1 year ago

“Contracted carrier did not speak English used google translator. They were not professional mover. Motorcycle was placed inside the front of the 30’+ trailer when picked up but was moved to the very back of the trailer. This tells me my Motorcycle was dragged. My three storage boxes were scratched and my motorcycle gear shift is not functioning properly. Lastly, I was given an option of paying by money order upon delivery buy the driver demanded cash. I ended up using Zelle to pay. The only positive was the guys were nice and the Florida to California delivery was quick.”

Helpful Report

Posted 1 year ago

Hi Joseph, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Kind Regards, Steve

Posted 1 year ago

“I have tried to use shiply twice. 1 time was the distance was over 90 miles and i have been quoted reasonable £225~. Second time was 11 mile distance and i have been quoted £210~. Ridiculous this is. Nothing else.”

Helpful Report

Posted 1 year ago

“The carrier I contracted had multiple issues and failed to deliver because the driver was cited as “out of service” by DOT 70 miles from my home. I ended up driving my trailer and equipment to pick up the load. Shiply did not stand by me and would not offer even a partial refund due to my horrible experience. I would not use this company again.”

Helpful Report

Posted 1 year ago

Hi Adam, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Kind Regards, Anne

Posted 1 year ago

“Becareful of the bid you accept, make sure there are contracts to be signed and read the fine print. Shiply doesn't stand behind anything besides their deposit and they don't refund your deposit, just a credit to roll the dice with someone else.. if one bid is way cheaper than the rest its probably a scam.”

Helpful Report

Posted 1 year ago

Hello Bradly, We appreciate your feedback. Thank you for using Shiply. We hope that you will use us again soon. Kind Regards, John

Posted 1 year ago

“No decent prices achieved for what’s a very straight-forward assignment”

Helpful Report

Posted 1 year ago

Hi Steve, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Gut nur wenn alles glatt läuft. Bei Fragen oder Problemen sollte man es nicht zu eilig haben. Kontakt nur über online Tickets deren Beantwortung bei mir fünf Tage gedauert und fast eine wichtige Lieferung verhindert hat. Wichtige Infos zum Ablauf der Buchung kommen nur nach der Zahlung. Leider kenne ich keine bessere Alternative.”

Helpful Report

Posted 1 year ago

“For over 10 days I am trying to receive an invoice with VAT for the paid provision to Shiply for the transport we booked via Shiply. With the information that replies are done mostly within 48 hours, this is a "pretty" poor turn-around.”

Helpful Report

Posted 1 year ago

Hi Alex, Thank you for using Shiply. If you need help with anything else, don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“Aceptable.”

Helpful Report

Posted 1 year ago

Hello, We appreciate your feedback. Thank you for using Shiply. We hope that you will use us again soon. Kind Regards, Anne

Posted 1 year ago

“Need more regulations prone to scammer's I got scammed twice”

Helpful Report

Posted 1 year ago

Hi, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you need help with other issues, please do contact our friendly support team at support@shiply.com. Kind Regards, Michael

Posted 1 year ago

“My first try was a bust because the selected shipper didn't have valid insurance. I had to call the insurance carrier myself to check on this, Shiply had not verified. The shipper was representing that they had valid insurance when in fact they did not. So I terminated the shipment. The second try was a success, the shipper was great, and Shiply correctly applied a credit from the first try so I didn't get double charged their fee. My strong advice: do due diligence on any shipper you select. Get their insurance and verify it. Get the driver's license and verify it. Don't rely on the green check marks provided by Shiply or you may get an unwelcome surprise. Also, know that Shiply is charging a fee, the selected broker also charges a fee, and what's left goes to the actual driver. This is a very inefficient market where 40% of the fee is going to middle men while the driver only gets 60%. I'd have gone direct to one broker or shipper had I known better.”

Helpful Report

Posted 1 year ago

Hi, Sorry to hear that your experience was not overly positive, but glad to hear that your delivery was successful in the end. Kind Regards, Steve

Posted 1 year ago

“Tolle Plattform, Keine Rechnung für Anzahlung Leider haben wir für die an shiply geleisteten Anzahlungen keine Rechnung erhalten. Die Kommunikation mit dem deutschen Kundendienst endete mit einem Hinweis wir sollen uns an den Kundendienst in London wenden. Die Bitte den bisherigen Schriftverkehr direkt an London weiterzuleiten wurde ignoriert. Das ist schlechter Stil. Jetzt sind wir mit London in Kontakt. Ergebnis noch offen. Als Plattform für Autotransporte von A nach B absolut empfehlenswert. (5 Sterne) Einfache Menüführung und ausreichend viele echte Angebote von Transportunternehmen.”

Helpful Report

Posted 1 year ago

“Poor experience with courier company Desert Eagle, did do Shiply any favours, time scale in communication poor, time scale and reliability in collection and not a great turn around time in delivering, over all not a great experience.”

Helpful Report

Posted 1 year ago

Hi, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be made more aware of your experience with them. If you need help with other issues, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“Beware of the lower bidders. Furniture arrived scratched, reeking of gasoline, and after three days of promised, then canceled, times of delivery. Due to aborted delivery times, I could not be home for delivery. Mover did not know what he was doing, and scratched my wood floors bringing in the piece.”

Helpful Report

Posted 1 year ago

Hi Liz, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be made more aware of your experience with them. If you need help with other issues, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, John

Posted 1 year ago

“Konnte keine abmasse eingeben da Shiply dachte es ist eine Telefonnummer”

Helpful Report

Posted 1 year ago

“Great site to find a driver but if you end up with a dishonest driver Shiply does almost nothing to help. I've used another service in the past and they seem to offer much better support and DEMAND better from drivers.”

Helpful Report

Posted 1 year ago

Hello Nate, We appreciate your feedback. Thank you for using Shiply, we hope that you will use us again soon. Kind Regards, Anne

Posted 1 year ago

“Pickup was delayed by about 4 days for whatever reason”

Helpful Report

Posted 1 year ago

“Have used them half a dozen times. To be fair, most of my past experience has been favorable until the most recent job. Twice did the courier promised me a date of delivery but failed to show up after a full day of waiting at home. The worst is they never told me there was a problem until I asked! And the excuse they gave was unacceptable too. After the last failure, they told me they wouldn't have time to fulfill the job in the next 2 weeks, and there was no certainty they could do it after that. They suggested me to cancel the job with Shiply if I could not wait (but I had already lost more than a week). Of course I did, only to find out the process of cancelling a job was quite cumbersome. All I could do was to leave a message with the help desk and wait for their mercy to get back to me. They did after several hours of worries on this side. Not until they cancelled the job could I relist it, losing some more time. I think Shiply should do a better job vetting a service provider until allowing it to make offers to take up a job. More stringent measures should also be in place to punish irresponsible providers like the one I encountered.”

Helpful Report

Posted 1 year ago

Hi Tim, I am sorry to hear your recent experience with Shiply and your chosen transporter was not a positive one. This is not the standard of service we expect from registered transport providers. We take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. I would kindly request you to leave some feedback for your transporter on their Shiply profile so that other users can be made more aware of your experience with them. Kind Regards, Michael

Posted 1 year ago

“Il manque trop des explications sur votre site beaucoup de flou heureusement je suis tombé sur un bon transporteur sinon juste vous mettez en relation son suivi derrière”

Helpful Report

Posted 1 year ago

Shiply is rated 4.5 based on 41,346 reviews