Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,375 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,375 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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379

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Becareful of the bid you accept, make sure there are contracts to be signed and read the fine print. Shiply doesn't stand behind anything besides their deposit and they don't refund your deposit, just a credit to roll the dice with someone else.. if one bid is way cheaper than the rest its probably a scam.”

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Posted 2 years ago

Hello Bradly, We appreciate your feedback. Thank you for using Shiply. We hope that you will use us again soon. Kind Regards, John

Posted 2 years ago

“No decent prices achieved for what’s a very straight-forward assignment”

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Posted 2 years ago

Hi Steve, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 2 years ago

“Gut nur wenn alles glatt läuft. Bei Fragen oder Problemen sollte man es nicht zu eilig haben. Kontakt nur über online Tickets deren Beantwortung bei mir fünf Tage gedauert und fast eine wichtige Lieferung verhindert hat. Wichtige Infos zum Ablauf der Buchung kommen nur nach der Zahlung. Leider kenne ich keine bessere Alternative.”

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Posted 2 years ago

“For over 10 days I am trying to receive an invoice with VAT for the paid provision to Shiply for the transport we booked via Shiply. With the information that replies are done mostly within 48 hours, this is a "pretty" poor turn-around.”

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Posted 2 years ago

Hi Alex, Thank you for using Shiply. If you need help with anything else, don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, John

Posted 2 years ago

“Aceptable.”

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Posted 2 years ago

Hello, We appreciate your feedback. Thank you for using Shiply. We hope that you will use us again soon. Kind Regards, Anne

Posted 2 years ago

“Need more regulations prone to scammer's I got scammed twice”

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Posted 2 years ago

Hi, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you need help with other issues, please do contact our friendly support team at support@shiply.com. Kind Regards, Michael

Posted 2 years ago

“My first try was a bust because the selected shipper didn't have valid insurance. I had to call the insurance carrier myself to check on this, Shiply had not verified. The shipper was representing that they had valid insurance when in fact they did not. So I terminated the shipment. The second try was a success, the shipper was great, and Shiply correctly applied a credit from the first try so I didn't get double charged their fee. My strong advice: do due diligence on any shipper you select. Get their insurance and verify it. Get the driver's license and verify it. Don't rely on the green check marks provided by Shiply or you may get an unwelcome surprise. Also, know that Shiply is charging a fee, the selected broker also charges a fee, and what's left goes to the actual driver. This is a very inefficient market where 40% of the fee is going to middle men while the driver only gets 60%. I'd have gone direct to one broker or shipper had I known better.”

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Posted 2 years ago

Hi, Sorry to hear that your experience was not overly positive, but glad to hear that your delivery was successful in the end. Kind Regards, Steve

Posted 2 years ago

“Tolle Plattform, Keine Rechnung für Anzahlung Leider haben wir für die an shiply geleisteten Anzahlungen keine Rechnung erhalten. Die Kommunikation mit dem deutschen Kundendienst endete mit einem Hinweis wir sollen uns an den Kundendienst in London wenden. Die Bitte den bisherigen Schriftverkehr direkt an London weiterzuleiten wurde ignoriert. Das ist schlechter Stil. Jetzt sind wir mit London in Kontakt. Ergebnis noch offen. Als Plattform für Autotransporte von A nach B absolut empfehlenswert. (5 Sterne) Einfache Menüführung und ausreichend viele echte Angebote von Transportunternehmen.”

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Posted 2 years ago

“Poor experience with courier company Desert Eagle, did do Shiply any favours, time scale in communication poor, time scale and reliability in collection and not a great turn around time in delivering, over all not a great experience.”

Helpful Report

Posted 2 years ago

Hi, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be made more aware of your experience with them. If you need help with other issues, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Steve

Posted 2 years ago

“Beware of the lower bidders. Furniture arrived scratched, reeking of gasoline, and after three days of promised, then canceled, times of delivery. Due to aborted delivery times, I could not be home for delivery. Mover did not know what he was doing, and scratched my wood floors bringing in the piece.”

Helpful Report

Posted 2 years ago

Hi Liz, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be made more aware of your experience with them. If you need help with other issues, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, John

Posted 2 years ago

“Konnte keine abmasse eingeben da Shiply dachte es ist eine Telefonnummer”

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Posted 2 years ago

“Great site to find a driver but if you end up with a dishonest driver Shiply does almost nothing to help. I've used another service in the past and they seem to offer much better support and DEMAND better from drivers.”

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Posted 2 years ago

Hello Nate, We appreciate your feedback. Thank you for using Shiply, we hope that you will use us again soon. Kind Regards, Anne

Posted 2 years ago

“Pickup was delayed by about 4 days for whatever reason”

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Posted 2 years ago

“Have used them half a dozen times. To be fair, most of my past experience has been favorable until the most recent job. Twice did the courier promised me a date of delivery but failed to show up after a full day of waiting at home. The worst is they never told me there was a problem until I asked! And the excuse they gave was unacceptable too. After the last failure, they told me they wouldn't have time to fulfill the job in the next 2 weeks, and there was no certainty they could do it after that. They suggested me to cancel the job with Shiply if I could not wait (but I had already lost more than a week). Of course I did, only to find out the process of cancelling a job was quite cumbersome. All I could do was to leave a message with the help desk and wait for their mercy to get back to me. They did after several hours of worries on this side. Not until they cancelled the job could I relist it, losing some more time. I think Shiply should do a better job vetting a service provider until allowing it to make offers to take up a job. More stringent measures should also be in place to punish irresponsible providers like the one I encountered.”

Helpful Report

Posted 2 years ago

Hi Tim, I am sorry to hear your recent experience with Shiply and your chosen transporter was not a positive one. This is not the standard of service we expect from registered transport providers. We take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. I would kindly request you to leave some feedback for your transporter on their Shiply profile so that other users can be made more aware of your experience with them. Kind Regards, Michael

Posted 2 years ago

“Il manque trop des explications sur votre site beaucoup de flou heureusement je suis tombé sur un bon transporteur sinon juste vous mettez en relation son suivi derrière”

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Posted 2 years ago

“I have an open complaint about a Speedy Transport booking that never happen, and i lost my deposit to Shiply. you have not contact me yet on my deposit i sent to you.”

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Posted 2 years ago

Hi Richard, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please contact our friendly support team at 020 3137 2454 or support@shiply.com. Kind Regards, Anne

Posted 2 years ago

“Fee is too high”

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Posted 2 years ago

Hi, Sorry that you feel this way. We believe our rates to be a fair and accurate representation of the market. Best Regards, John

Posted 2 years ago

“My transport provider’s van broke down so the job had to be cancelled. The Shiply customer service phone was not operating, so I had to email them. They then credited my account with the lost deposit instead of refunding it, so I have effectively lost my deposit to Shiply as I no longer want to book through them, because new quotes were far too expensive for me to afford. Still hoping to receive my deposit refund. The lack of customer phone line has been really disappointing.”

Helpful Report

Posted 2 years ago

Hi Becky, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please contact our friendly support team at 020 3137 2454 or support@shiply.com. Kind Regards, Michael

Posted 2 years ago

“Mixed feelings on using this site I did eventually get my item delivered after agreeing to one of the cheaper quotes couriers communication was very poor and took a considerable time to be collected What was confusing was the initial cheaper quotes coming in and then all of withdrawing the cheaper offers”

Helpful Report

Posted 2 years ago

Hi Neil, Thanks for using Shiply, we hope that you will use us again soon. Kind Regards, Steve

Posted 2 years ago

“Shiply is a broker of broker service. That means if anything happens, like it did for my shipment, there are now two companies you need to try to reach out to for help. I had a 5pm pickup, I had reached out to the independent driver several times that day to see when they would be there. At 4pm I finally heard from them that they would not be picking up the item and that I should make other arrangements. Now I had to try to get a response from the broker. When that didn’t happen, I tried to reach shiply. They replied a couple of days later, saying they would text the broker. Not helpful. I would not recommend this service. The broker eventually found another driver for the pickup. That driver shipped the side-by-side on an open floor car trailer so the wheels were hanging off the tracks and it was a big chore getting it off.”

Helpful Report

Posted 2 years ago

Hi Rob, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be made more aware of your experience with them. If you need help with other issues, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Steve

Posted 2 years ago

Shiply is rated 4.5 based on 45,375 reviews