Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,214 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,214 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Write Your review

Tell us how Shiply made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

401

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Très pratique”

Helpful Report

Posted 9 months ago

“Sehr zu empfehlen”

Helpful Report

Posted 9 months ago

“sehr gut strukturiert....1 AAA Anbieter Profile....schnell,hilfreich...besten Dank...”

Helpful Report

Posted 9 months ago

“Great coordination and service received:)”

Helpful Report

Posted 9 months ago

“Transporteur ARRAS 62...un monsieur très gentille et un bon vivant. Livraison impeccable et satisfaisant. Je recommande fortement et au plaisir de retravailler avec eux. Un grand merci Didier. Corine et Christian.”

Helpful Report

Posted 9 months ago

“Je recommande vivement”

Helpful Report

Posted 9 months ago

“Very happy with service would book again”

Helpful Report

Posted 9 months ago

“The job was done exactly to plan and to my satisfaction. Great communication between both myself and the vendor I bought the car from. Delivered to me when it was promised. I cannot fault Kris.”

Helpful Report

Posted 9 months ago

“For a legitimate business providing a legitimate service, they sure do take advantage of people. Not just the folks looking for a shipper, but more so to the shipping companies themselves. I assumed the deposit to secure the transport company and accept contract, was just that, a deposit in good faith to the transport company. Remaining balance due at delivery. I also assumed the $150.00 service fee was for using the Shipley web based services. I had no issue paying it. Until I found out the deposit is the amount Shipley upcharges to the quote from the shipper/broker. Save yourself 20-25% and search out shipping companies yourself, then contact them directly. I completely understand everyone has to make a dollar, but to gouge the customers, not be truthful about charges is just shady business practice. As well as taking money out of the shippers pocket by forcing them to bid so low they barely break even due to Shipley's upcharging practices.”

Helpful Report

Posted 9 months ago

Hi, Thank you for your feedback, and I apologise for any confusion regarding our pricing. To clarify: the deposit paid when booking goes to Shiply as a service fee, not to the transport provider. This is how we cover platform costs and support. The remaining balance is paid directly to the transporter, as agreed in your quote. We do not mark up or alter transporter quotes — they set their own prices. If a transporter chooses to bid lower, that’s entirely up to them, and they’re aware of the platform fee structure before quoting. We strive to be transparent about our commission structure and understand the importance of clear communication with our users. You can review the Shiply fee structure on our Terms Page (https://www.shiply.com/terms). If you have any further questions or concerns about the commission or any other aspect of our service, please feel free to contact our support team at support@shiply.com. We're here to assist you and provide any information you may need. Kind Regards, Steve

Posted 9 months ago

“Super site, fiable”

Helpful Report

Posted 9 months ago

“Took longer than expected on picking up my vehicle, but overall great job.”

Helpful Report

Posted 9 months ago

“Friendly service with great communication. Would use again.”

Helpful Report

Posted 9 months ago

“Had short pick-up and delivery windows. Dennis was able to accommodate our requirements. Very friendly. Would use again if the need arises”

Helpful Report

Posted 9 months ago

“They arrived on my doorstep with a car at 7am on the dot. I wish I had known about this service some time ago. Thanks to the lads for coming to Banbury this morning - much appreciated!”

Helpful Report

Posted 9 months ago

“Useless courier business - to be avoided”

Helpful Report

Posted 9 months ago

Hi Jonathan, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 9 months ago

“Excellent service from start to finish. 4 alloy wheels and tyres from Paisley to Redditch. Good communication and friendly.”

Helpful Report

Posted 9 months ago

“DO NOT USE THIS SERVICE. Despite having all the details of the job - dimensions, weight etc. they arrived THREE HOURS LATE to the collection point and then refused to take it because it was TOO heavy. They had all the information and this was never raised, even thought I had been clear about the job and what was being collected. APPALLING SERVICE. UNHELPFUL, LATE, DO NOT TAKE RESPONSIBILITY.”

Helpful Report

Posted 9 months ago

Hi Chris, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Megan

Posted 9 months ago

“Very quick to respond, and very professional”

Helpful Report

Posted 9 months ago

“They worked with my schedule, and delivered my load with no problem and within a talked about timeframe. It wasn’t an easy load, being a 46’ triple axle fifth wheel, but the driver came with a dually diesel and moved it with no problem. Would definitely use them again.”

Helpful Report

Posted 9 months ago

“Everything went well!”

Helpful Report

Posted 9 months ago

Shiply is rated 4.5 based on 43,214 reviews