Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 44,313 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 44,313 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Shiply 5 star review on 19th August 2026

399

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top j’ai trouver rapidement mon transporteur a tarif très correct”

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Posted 8 months ago

“Very helpful in moving our 5th wheel on time. Very professional even took the time to help set it up on arrival. Load makers you rock will definitely be doing business with your outfit again.”

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Posted 8 months ago

“Thought it was dodgy at first, but then got reassured once I knew you only pay a small fee as a deposit and the rest once the goods are delivered to you. So it's all good. Will use the service once again if needed.”

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Posted 8 months ago

“The customer service is excellant.They are very helpfull. The allocated company to deliver my x3 are very good. Their driver is very helpfull and understanding that my date of delivery was different and tried to offer another day but I have already delivered the x3 by myself. The communications afterward by shiply was excellant for refund I will strongly recommend shiply to my friends.I hope this review will be fed back to my provider company Thanks a million”

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Posted 8 months ago

“Shiply has been a life, well money/hassle, saver for me. Found an ex-display item of furniture that I'd wanted for months, but was a little pricey. It went on sale but the store is in London and I live in Cumbria. Shiply made it easy to find, negotiate, finalise and insure the item and in less than a week it was sitting in my home and I was still £500 better off! Amazingly easy to use with some great couriers bidding for business. Can't fault them and will definitely use again!”

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Posted 8 months ago

“Did an excellent job finding an outstanding delivery company at a very competitive rate. I’d use again for my next delivery.”

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Posted 8 months ago

“Our complaint is not with Shiply, but with Load-Makers. We were notified on Christmas Eve that our car would be picked up by 7pm and they didn't arrive until midnight -- on Christmas Eve! Delivery was a nightmare. Delayed several days all the while being assured delivery would be "today by 4" which would become "tomorrow by 9" or "tomorrow by 12" or "tomorrow by 5." When the truck arrived with our car, the driver who spoke no english did not follow directions and drove into our community, tried to gain access through the gate, had to back up into other cars waiting at the gate, drove over landscaping. A total mess. Sadly, it will be highly unlikey we will ever use Shiply in the future.”

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Posted 8 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 8 months ago

“Buena app y buenas opciones para envíos”

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Posted 8 months ago

“Shiply was easy to use and I received multiple quotes. The home page made it easy to communicate with each bidder. The only drawback was the fees they charge were not made clear until you go all the way through the process. As a first time user, it would have been nice to have them up front so I could think over certain aspects before committing.”

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Posted 8 months ago

“Reliable and I've used them 3 times.”

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Posted 8 months ago

“Communication is dire Questions, e-mails and phone calls not answered Will not use again !!”

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Posted 8 months ago

Hi Kevin, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 8 months ago

“great job fast and efficieent would use them again”

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Posted 8 months ago

“Jederzeit zu empfehlen!”

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Posted 8 months ago

“Made it easy”

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Posted 8 months ago

“Excellent service”

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Posted 8 months ago

“I hadn’t even finished filling out my information about the single chair I need shipped before I was being flooded with emails from this company. All different people asking dimensions weights and they hadn’t even filled that out yet giving me quotes before I finished quotes over $1000 plus $125 fee on top of that. this is just a chair. It’s cheaper to ship a car. I have 22 emails now. It’s been only fifteen minutes.. actually 14!”

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Posted 8 months ago

Hi Frank, Sorry to hear about your experience. I understand how overwhelming it can feel to receive multiple messages so quickly, especially before you’ve finished entering all the details. When a listing is created, multiple transport providers may respond simultaneously to express interest, resulting in a high volume of messages early on. Quotes are set by independent providers and can vary widely depending on route efficiency, availability, and item size. If you’d like help with your listing, please email support@shiply.com, and our team will be happy to assist. Kind Regards, Steve

Posted 8 months ago

“They give you a quote and then change the price after you accept. I paid an additional $50 to Prime Way Transportation due to miscommunication between myself and the driver who delivered my car. My paperwork had one price and his paperwork had another price. Once I contacted the company, they stated that they added an extra $50 so he can deliver the car and they would refund me since I paid it. I have yet to receive the refund and they haven't responded back to my last couple of emails. The driver did his part but the transport company who hired him failed to do their part.”

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Posted 8 months ago

Hi Danielle, Sorry to hear about your experience. I understand how frustrating it must have been to be asked to pay more after the booking was already agreed. Please note that we do not permit couriers to charge extra beyond the accepted quote, unless additional items, a change of address, or other conditions specified in their Terms and Conditions apply. The accepted price is what you are expected to pay and no more. As the extra payment was made directly to the transport provider, this would need to be resolved with them. However, if you’d like us to review your booking and assist further, please email support@shiply.com, and our team will be happy to help. Kind Regards, Anne

Posted 8 months ago

“Todo un profesional, me dejé guiar por sus buenas reseñas y efectivamente real. Puntual, formal, serio, muy explícito con todo y un trabajo muy profesional. Sin duda repetiré y lo recomiendo 100%”

Shiply 5 star review on 3rd January 2026

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Posted 8 months ago

“It took them a little longer than I expected. But i got my motor grader In perfect condition. Thank you”

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Posted 8 months ago

“Horrible experience! Please read! Shiply is an incompetent company! They have no real person to talk to about issues and offer no support in dealing with transport company’s. I have been waiting on a shipment to be picked up for over a month and the transport company will not give me an estimate of when it will be picked up or delivered! I have contacted Shiply to help resolve this and it takes them days to respond and when they do it by email at 2am… so I can assume that they’re in a different country even. They have only offered to relist and transfer my deposit, and after waiting over a month that is not a reponsable solution! If they really respected your business they would try harder than that! As for the transport company Load Master/ Load Makers they are a total incompetent company too…. I accepted there quote and filled out their form with all the info weight, height, ect… and two weeks after accepting the quote they asked me for more money, because the they quoted for less weight. Then a week later told me that my product was in an area that did not have a lot of drivers, so that was why it was taking so long… so if you are a real transport company and quote a job you should probably review it prior to quoting the job, right?? It was originally imported from Ebay with all the information and photos when I listed it with Shipley, also when listing I requested a two week delivery time frame, and understand thing take longer and things happen, but with no estimates and proper communications, this leave the costumer feeling unease. I feel that these company are both incompetent and irresponsible! Do not use either!”

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Posted 8 months ago

Hi Jacob, Sorry to hear about your experience. I completely understand how frustrating it must have been to wait this long without clear timelines or reliable communication. Shiply is a platform that connects customers with independent transport providers. While providers are expected to review job details carefully before quoting and keep customers informed, we understand how disappointing it is when this doesn’t happen. Our support team operates via email and aims to respond as quickly as possible, though we understand this can feel slow when an issue is ongoing. At this stage, we can either assist with relisting your shipment or transferring/refunding your Shiply deposit, as we’re unable to enforce pickup schedules or pricing changes made directly by a provider. If you’d like to move forward with either option or want us to review your booking again, please email support@shiply.com, and we’ll be happy to assist. Kind Regards, John

Posted 8 months ago

Shiply is rated 4.5 based on 44,313 reviews