Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,350 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,350 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Hello I used this shipping company to have my vehicle delivered from Ed Morse Cadillac Del Ray Beach to Texas and the driver they contracted was amazing. He was communicative and took photos before he even loaded the vehicle which was great. They delivered in a timely manner and I would hire again. The only hiccup was they put the car was a 2019 and my car was a 2022 so it put me and the driver into a panic for 15 minutes but we cleared that away. I would however not recommend that dealership.”

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Posted 1 year ago

“Did a great job finding a good driver in a short time. Thank you”

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Posted 1 year ago

“Hat geklappt!”

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Posted 1 year ago

“Fantastic service. First time using Shipley. It was easy from start to finish and the transport company I used was amazing! I have no hesitation in recommending SB Direct. The communication was perfect. All tracking service was received live to and from the destination. Very trustworthy company. Thank you!”

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Posted 1 year ago

“My experience with Shiply has been nothing short of disastrous. If you're considering using this platform, think twice. They have proven themselves to be a company that facilitates unprofessional and fraudulent behavior while refusing to take accountability for the actions of the service providers they allow on their platform. The provider I hired through Shiply pressured me into paying €200 upfront for dubious "ferry and customs fees," despite Shiply's clear policy against upfront payments. This was requested through an unprofessional Gmail account, with no official documentation, making the entire process feel fraudulent and exploitative. I explicitly arranged for delivery on specific dates, but the provider completely ignored these instructions. They attempted delivery when I was unavailable and eventually showed up late at 10:30 PM, causing immense disruption. The provider harassed and bullied me throughout the process, blaming me for their own mismanagement. To top it off, they accused me of fraud after I complied with their unjustified payment demands. Despite reporting these issues to Shiply, they refused to refund the €80 deposit, citing it as their platform fee. They conveniently ignored their responsibility to ensure that providers operating on their platform meet basic professional standards. Allowing such providers to exploit customers reflects Shiply's lack of oversight and accountability. Shiply’s response to my formal complaint was dismissive, and their solution? Contact their "complaints department" - to which I have had no response (1.5 months, 4 messages ignored), effectively brushing me off. To sum up, Shiply charges fees for a "service" that puts customers at the mercy of shady providers and then washes their hands of any wrongdoing. Their platform is a breeding ground for unprofessionalism, dishonesty, and exploitation. Save yourself the stress and look elsewhere. Do not trust this platform unless you enjoy paying for poor service and enduring blatant disregard for customer care.”

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Posted 1 year ago

Hi Naomi, Thank you for your message, and we’re very sorry to hear about your experience. We’d like to clarify that the deposit paid to Shiply is a platform fee for connecting you with a transport provider. Once the item has been delivered, meaning the transaction has been completed, the deposit becomes non-refundable as per our terms and conditions. Please rest assured that we take all complaints seriously. You can leave a review directly on the transport provider’s profile to help others make informed decisions. At the same time, we closely monitor all providers and take appropriate action, including suspensions, if they fail to meet our standards. Please note that we evaluate both the transport provider’s side and the customer’s side to ensure a fair process before taking action. If you wish to pursue further action against the transport provider, we recommend reporting the matter to the police. If you have additional concerns, please email us at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“I would strongly advise anyone to steer clear of Shiply. This company has no regard for customer care and offers absolutely no customer service. In my experience, they operate more like a scam. I booked a transport provider through them and was encouraged to buy Shiply's additional insurance. However, the transport provider refused to honor Shiply's insurance policy in the event of damage during transport. Eventually, the provider canceled the booking from their side. I ended up losing the £38 I paid to Shiply — £18 for the deposit and £20 for their so-called insurance. Shiply has made no effort to resolve the issue, and they are impossible to contact. Their phone line always goes to voicemail, and no one ever calls back. I have submitted two support tickets (which I’ve attached as proof), but after three days, I have yet to receive any response. They falsely claim to respond within six hours. This has been a deeply frustrating experience, and I regret ever using Shiply. Do yourself a favor and avoid this company entirely. You’re better off working with a service that values its customers and provides reliable support.”

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Posted 1 year ago

“Naeem did great! Got my couch delivered and in perfect condition!”

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Posted 1 year ago

“The wording is ambigious, "delivery time" could mean the delivery of the service or the delivery of the items, separate into pick up time and delivery time to avoid confusion.”

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Posted 1 year ago

Hi, Thank you for your feedback. To avoid any confusion, we recommend confirming both the pick-up date and delivery time directly with your transport provider. Ensuring these details are clearly agreed upon will help make the process as smooth as possible. If you have any further questions or need assistance, feel free to contact us at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“Received multiple quotes at a variety of price ranges and had my package shipped within the week. Very fast service and very user friendly.”

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Posted 1 year ago

“Easy and convenient way to find a local shippers. It was my first time using the service and I'm satisfied.”

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Posted 1 year ago

“Shiply has a BIG problem with dishonest brokers who will offer you a price, have you wait the maximum allowed pickup days (1-5) then turn around with cookie cut excuses about driver issues. In addition, these SCAMMING brokers will try to get you to pay additional money to what was quoted. Shipy currently have no mechanism place to stop of discourage this behavior so it continue to happen to customers trying to move their cars. I know because it happened to me 2 times in a 2-week span, AMERICAN_WHEELS & Supertransport786 who still have not refunded my booking fee. Shiply's refund process is very slow and they have method to ensure that you receive the booking fee. I will be deleting my account after this review never to return to this platform”

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Posted 1 year ago

Hello Owen, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, change of address and other things that are stated on their Terms and Conditions. The accepted price is what you are expected to pay and no more. Kindly relay this information directly to your chosen courier. If you are uncomfortable moving forward, please let us know at support@shiply.com, and we can credit your deposit or relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 1 year ago

“very useful”

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Posted 1 year ago

“Easy to use service.”

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Posted 1 year ago

“I want to report that someone contacted me pretending to be a buyer. They said they want to purchase something from me and that they will use your company for delivery. They claimed that I need to approve the process, but in reality, when I approve, they will withdraw money from my account. It seems they are misusing your company to scam people, and I don’t think this is very safe.”

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Posted 1 year ago

Hi, Thank you for bringing this to our attention. We’re sorry to hear about this concerning experience. Please rest assured that Shiply does not contact individuals in this manner or require approvals for transactions outside of our secure platform. It seems that someone is attempting to misuse our name for fraudulent purposes. We strongly recommend that you do not share any personal or financial information with individuals outside of the Shiply platform. If you receive any suspicious messages or requests, please report them to us immediately at support@shiply.com, so we can investigate and take appropriate action. We take these matters very seriously and are committed to ensuring our platform is safe for all users. Kind Regards, Anne

Posted 1 year ago

“Mike and Grace at Loadmaker was great and easy to work with, my first time using there service and I can highly recommend them. Ask for Mike or Grace 5 star service in deed.”

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Posted 1 year ago

“The site is very intuitive and easy to use.”

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Posted 1 year ago

“Sofa and chair was picked up in allocated slot. Man with a van was very nice and very helpful ensuring the furniture was safe secured and covered. The sofa was then delivered within the allocated slot 2 days later which was confirmed on collection. Delivery was 200 miles from collection address. No issues at all, excellent service and will definitely use in future.”

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Posted 1 year ago

“Great experience”

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Posted 1 year ago

“Shiply provides a great service that makes transport much easier and seamless.”

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Posted 1 year ago

“Ich bin nicht so gut in so was, doch ich bin sehr zufrieden und kann es nur weiter empfehlen”

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Posted 1 year ago

Shiply is rated 4.5 based on 43,350 reviews