Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,686 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,686 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great experience! Great customer service! Thank you!”

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Posted 1 year ago

“Excellent service! Drivers were amazing and very helpful.”

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Posted 1 year ago

“Merci pour vos services.”

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Posted 1 year ago

“Thankyou ! Great service and communications from Nicky down to delivering with care. Two lovely young men, friendly and chatty . Would definitely recommend and use again 5* service .”

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Posted 1 year ago

“Very friendly efficient service would certainly use again.”

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Posted 1 year ago

“Aucun soucis, c'est la 2ème fois que je sollicite Shiply.”

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Posted 1 year ago

“Great expience!! Car was picked up and delivered just as expected.”

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Posted 1 year ago

“Very useful”

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Posted 1 year ago

“Es hat alles super geklappt. Super Service. Jederzeit wieder”

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Posted 1 year ago

“Le top du top.”

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Posted 1 year ago

“Solution efficace pour faire une livraison”

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Posted 1 year ago

“Good services and the prices are correct”

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Posted 1 year ago

“Absolute scam. Accepted a quote house move. Travelled 3 hours to be let down by the transport company. (No show with 3 different excuses). Managed to get a company to sort half the essentials but now I’m left with half of a container full which I’m still having to pay for unexpectedly around 150 miles away with no budget left. Fully appreciate it’s not Shiply that have been dishonest but they are keeping the £70 deposit for the pleasure and have completely washed their hands of the situation as it’s nothing to do with them. Would NOT recommend. Literally phone around yourself. Zero point in the service and now out of pocket.”

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Posted 1 year ago

Hi Alice, I'm sorry to hear about your cancelled transaction with one of our transport providers. When a booking is cancelled, our standard practice is to credit the deposit as Shiply credit, which can be used for future services. However, we understand this may not suit your current needs. If you prefer a refund of the deposit instead of Shiply credit, please get in touch with our support team at support@shiply.com with your booking details and request a refund. Our team will review your case and process the refund accordingly. Kind Regards, John

Posted 1 year ago

“Excellent delivery of a chair ( in2 pieces) from Bradford to Poole. Communication was perfect, with a 3 hour slot allocated the day before, and a 30 minute warning of arrival. The 2 personnel were most efficient, professional, and helpful. All round good job !”

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Posted 1 year ago

“Site is full of cowboys posing as professional removal/transport companies. You will receive numerous bids from generic sounding named companies e.g. "Express Delivery" who claim to be able to complete your job. They will then lack the experience, expertise, punctuality, communication and all-round professionalism to actually do what they say. Shiply support is non-existent and you will not receive a timely response. They actually don't even have a phone number to call. Just hire a reputable company to move your stuff and avoid this awful service.”

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Posted 1 year ago

Hi Alastair, We’re sorry to hear about your disappointment with the service and the lack of support you felt. At Shiply, we aim to connect users with a wide range of transport providers, but we understand that not all experiences meet our expectations. Your feedback helps us in identifying areas where we can improve. If you have any specific issues with a particular transporter, please email our support team at support@shiply.com, and we’ll do our best to address your concerns. We’re continuously working to improve our support channels and ensure all users have a positive experience. Kind Regards, Steve

Posted 1 year ago

“No confiaba mucho pero ahora la recomiendo al 100%”

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Posted 1 year ago

“Shiply take a deposit amount - its actually a FINDERS FEE of roughly 45% - depending what category you list your transport job in. This literally makes the transporter work for VERY LITTLE income and Shiply get 45% ontop for doing NEXT TO NOTHING. So a £100 transport job shiply sell to you for £145. Ouch! Anything goes wrong and they try to get you to take a credit note rather than refund.... don't do it!! AWFUL company making £MILLIONS out of hard working transporters!!!”

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Posted 1 year ago

Hi, We understand your concerns about the service fees and how they affect both customers and transport providers. Our platform fee covers operational costs, including customer support and maintaining the marketplace, to connect users with a range of transport providers. That said, we appreciate your feedback and will review it to see if improvements can be made in this area. If you have any unresolved issues or would like further assistance, please contact us at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“They were reasonable priced and the pickup and delivery was super fast!!! I appreciate the effort the driver made to get my RV cranked bc it has sat for over two years. If you want a guaranteed quote and delivery times, I highly recommend this company!!!!”

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Posted 1 year ago

“Helpful. Easy.”

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Posted 1 year ago

“I had a challenging destination for delivery of my motorcycle. The company responded quickly and found an appropriate transport vehicle and driver. The company contacted me promptly when they scheduled the delivery and the driver showed up within the promised window. Bike was securely stabilized in the vehicle and the crew safely unloaded the vehicle and into my possession.”

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Posted 1 year ago

Shiply is rated 4.5 based on 43,686 reviews