Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,379 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,379 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Todo perfecto!!! Lucas me dio un servicio impecable!”

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Posted 1 year ago

“Alles gut geklappt”

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Posted 1 year ago

“Un excellent moyen de déplacer facilement des objets de grande taille. Shiply m'a épargné 10 heures de conduite, pour un coût similaire à celui de la location d'un camion et de la conduite par moi-même.”

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Posted 1 year ago

“Brilliant site, saved me nearly half the price for delivery of my car. I would highly recommend these to anyone..”

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Posted 1 year ago

“Avoid at all costs! The courier Shipley recommended ‘MehtaSaab1191’collected a £400 painting to be delivered to one of my customers & have disappeared into thin air, although funnily enough are still receiving good reviews on Shipley, even though Shipley say they have suspended them! Shipley have resolved themselves of any responsibility & have ignored countless emails from me! I have now informed the police, which is probably a waste of time but what else can I do! Small businesses like myself are trying to make an honest living & people think they have the right to just steal from you, it’s disgusting! Hopefully by naming the courier it will prevent anybody else using them..”

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Posted 1 year ago

Hi Sharee, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Steve

Posted 1 year ago

“All good handled paintings carefully thanks”

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Posted 1 year ago

“Worst experience of my life! I accepted a quote from King Prime Shipping to transport my recently deceased father's car, which is very important to us. We wanted this transported quickly due to weather. I've been told three times now that a driver would be contacting me with a pickup time; however, no call has ever been received. When I've asked for a refund on my deposit, my requests have been ignored. No one ever answers the phone when I call and will only text. At this point I don't even know if I will ever receive the car or if this is a scam!”

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Posted 1 year ago

Hi Katrina, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. We no longer offer phone support. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 1 year ago

“Very easy to navigate and get a professional, trustworthy company when you are going in blind and have to trust someone with something large that you just purchased.”

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Posted 1 year ago

“Well, this is before Shiply, but I had contracted Smith&Koch Cargo&Transport to move a few items for me. Tamara, the owner was such a sweet and kind person. When it comes to customer service, she is the best at it. She was really fair on the price, it was actually cheaper than I thought it would be. She is very punctual and on time, when she said she was gonna be there, she was 20 mins early. She got me moved and settled right before Christmas so I could spend time with my family. She will be a great asset to Shiply!!!”

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Posted 1 year ago

“Excellent service communication. Excellent cargo was handled with care.”

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Posted 1 year ago

“Perfect 👍 100% ok”

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Posted 1 year ago

“courier was so helpful , communication was spot on and collected within the time frame he said, 100% recommended he collected and delivered 4x alloy wheels and tyres within a 24 hr slot can't get better than that 2 days before new years eve thank you”

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Posted 1 year ago

“Muy rápido todo”

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Posted 1 year ago

“Good transaction from beginning to delivery. Good communication”

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Posted 1 year ago

“Really liked Jay who moved out dining set from WA to CA with utmost care”

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Posted 1 year ago

“Everything ok”

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Posted 1 year ago

“The delivery was faster than expected. Andrew kept me in the loop until the Van was delivered in Glasgow. Wonder customer satisfaction. Great guy”

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Posted 1 year ago

“This fiasco is for the record books. Not so much the carrier, but the Shiply Company. No communication about the inability to pick up as promised. the shipper had exscuses, however was able to transfer the load to a different carrier. Meanwhile emails and calls, all day. ablsolutely the biggest horrific joke in the shipping industry. I can honetly say, not much on writing a poor review unless I REALLY feel the services or products offered were substandard. and well.. This one takes the most CRAPTACULAR service provider. No customer service phone numbers. Canned e mail responses. basically got your "deposit" and took off. the SUCK IF YOU VALUE YOUR BUSINESS CARGO. AND WANT IT TO ACUTALLY ARRIVE. WITHOUT HOURS OF ENDLESS EMAILS AND CONCERN LOSING PRECIOUS TIME. HIGHLY DO NOT RECOMMEND”

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Posted 1 year ago

Hi Rob, I am sorry to hear that your recent experience with Shiply and your chosen transporter was not positive. This is not the standard of service we expect from registered transport providers. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Regarding communication, I apologise for any inconvenience caused. Shiply no longer offers phone support. The best way to contact us and get assistance is through email at support@shiply.com. Our customer support team will be happy to help you with any issues or concerns you may have. Kind Regards, Anne

Posted 1 year ago

“Good to deal with made process quite easy”

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Posted 1 year ago

“Need to move it, use shiply. Easy process start to finish.”

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Posted 1 year ago

Shiply is rated 4.5 based on 43,379 reviews