Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,756 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,756 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Write Your review

Tell us how Shiply made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

401

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent communication and delivery arrangements good.. my goods an office chair collected and arrived safely☺️”

Helpful Report

Posted 1 year ago

“Site clair, les contacts semblent très professionnels.”

Helpful Report

Posted 1 year ago

“We used Transport Cyrenne through Shiply. Alex was so professional and courteous. He listened to suggestions to ease my concerns. He was so careful with our car. I highly recommend his services. AAA”

Helpful Report

Posted 1 year ago

“Shipley did all the work in making sure the companies were legitimate so I didn’t have to. It raised my comfort level in being able to choose the company that best fit my budget. I really appreciated the additional direction given by Shipley after making my choice, for what paperwork I needed to ask for when merchandise was being picked up. Shipley made this a very positive experience.”

Helpful Report

Posted 1 year ago

“Thank you. I REALLY like Shiply.”

Helpful Report

Posted 1 year ago

“Great price and communication! Sarah has guided me through the process and has assigned a fantastic driver, who stayed in constant communication, Smooth transaction!!”

Helpful Report

Posted 1 year ago

“I booked Sebastian Bak, who always answers his phone in seconds, of SeBol company to transport a Jaguar XKR, that we had just bought in Germany, to our home in France. His delivery driver Mariusz collected the car at the precise time and delivered it to us one day earlier than had been promised. Absolutely fantastic service at a very fair and competitive price. I am already recommending them to friends who often need cars moved and will continue to do so. Best driver we have ever used for such a delivery with a modern, well equipped transporter/trailer and efficient communications. You feel secure in their hands.”

Helpful Report

Posted 1 year ago

“Plate-forme très utile pour trouver un transporteur.”

Helpful Report

Posted 1 year ago

“Homy did a fantastic job by delivering the car on time and safely. We really recommend Homy for shipping services. He’s so kind and professional. Good job Homy ! Cheers”

Helpful Report

Posted 1 year ago

“My dream of a heavy book shelf came true!!!”

Helpful Report

Posted 1 year ago

“I'd give this a minus if I could but 1 star is the lowest score allowed. My item was damaged by the transport provider even before they got it in the van. I contacted Shiply immediately as I was having trouble with the transport provider over insurance despite paying the extra cost when booking to guarantee that if things go wrong I'm fully covered .. Yes I see the irony.. and I was given my "ticket" by the Help Team and someone would contact me within 6hrs to a day or two. Over a week later and several emails I have still not received my item or the insurance claim form or payout or even any help from the Help Team. Every time I contact them I am given another ticket and sent to the back of the queue because the links to the previous tickets do not work. The latest reason for the delay and yet another ticket is that my internet provider is different to when I first registered with Shiply in 2015 despite over the years using both email addresses to contact and communicate with the Help Team when needed. The Shiply team deny any responsibility when things go wrong as they are "just a registration" platform and all transport providers have insurance, which is not true as on a previous occasion I was stuffed for the £500 repair bill when it was proven the transport provider gave bogus insurance details and Shiply did sweet F/A and continued to let that particular outfit send out quotes and accept other jobs. Shiply are a Joke albeit not a very funny one!!”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. When booking, it's always critical to thoroughly check the transport provider’s insurance, regardless of any extra coverage you may pay for during booking. Please reach out to our support team again, referencing all prior ticket numbers, and making it clear that the previous tickets have not been actioned. Additionally, reviewing the terms of the insurance that you opted for may be helpful if there’s a more formal way to pursue a claim independently. If you availed of the Shiply Protection Plan, our team should be in touch with you to fill out your claim form. We appreciate your patience during this time. Kind Regards, Steve

Posted 1 year ago

“I chose Shipley for recovery of my motorcycle from secure storage. The agents turned up twice to attempt collection. Failed. ILL equipped and clueless from the start. Shipley refused to give me my refund back stating that I'll be issued a credit to use for another move with Shipley in future. I doubt it. So far no refund. Avoid”

Helpful Report

Posted 1 year ago

Hi Gil, I'm sorry to hear about your cancelled transaction with one of our transport providers. When a booking is cancelled, our standard practice is to credit the deposit as Shiply credit, which can be used for future services. However, we understand this may not suit your current needs. If you prefer a refund of the deposit instead of Shiply credit, please get in touch with our support team at support@shiply.com with your booking details and request a refund. Our team will review your case and process the refund accordingly. Kind Regards, Anne

Posted 1 year ago

“Was great company to do business with...my equipment was picked up and dropped off in a very timely manner.....Thank You for providing such a great service....👍🏼👍🏼👍🏼👍🏼👍🏼”

Shiply 5 star review on 20th September 2024

Helpful Report

Posted 1 year ago

“Alles Bestens”

Helpful Report

Posted 1 year ago

“Excellent”

Helpful Report

Posted 1 year ago

“Shiply found me a broker/shipper within hours, with my car being picked up the very same day! The driver texted to say that he can deliver it the next day but it would be late at night. I told him the next morning would be fine. Every step of the way was well communicated and billing was smooth. Would not hesitate to use shiply again for a future need.”

Shiply 5 star review on 19th September 2024

Helpful Report

Posted 1 year ago

“We had very heavy rayburn cooker oven pick up and delivered frist class service thank you lads”

Helpful Report

Posted 1 year ago

“Delighted with my Shiply delivery! Valival delivered exceptional customer service. Very good communication regarding the delivery. I am so pleased and would not hesitate to use the service again! Many thanks!!”

Helpful Report

Posted 1 year ago

“Service très efficace !”

Helpful Report

Posted 1 year ago

“My experience with Shiply to find a reputable carrier to transport my vehicle from Florida to Tennessee was excellent. A few simple steps on my side was all that was needed to get numerous competitive quotes, select a carrier and get my car shipped. Thanks”

Helpful Report

Posted 1 year ago

Shiply is rated 4.5 based on 43,756 reviews