Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

“Tried to contact Shipley directly by phone. Told I was number five in the queue. I waited for several minutes only to be told that there's no-one to take my call. Great delivery driver, but I would have appreciated a call as he was leaving Birmingham with an ETA. Good service, let down by poor company support.”

Helpful Report

Posted 5 years ago

Hi Ray, I am sorry that you were not able to get through to our support team. We have been busier than usual so please accept our apologies. If you are calling about something specific to your delivery or job then it is recommended that you contact your chosen transport provider directly rather than Shiply, as we don't know what arrangements you have made with them. Regards Simon

Posted 4 years ago

“Shiply service was good . But after that not so . No point in getting the best price if it takes so long to actually get delivery.”

Helpful Report

Posted 5 years ago

“I needed a motorbike delivering. I was bombarded by every mankey white van totter under the sun! Every one of them said they had full insurance which was backed up by Shipley website information. None of this could be trusted. Even just going on the Shipley details could not be trusted. One guy who pretended to be a specialist had snapped both clutch and brake levers off a custom buell!!. Shipley would be more honest if they just said our list is open to everybody and we do no checks. But the wrap it up in the pretence that you are looked after and this is not the case. They also charge 30% to the driver, daylight robbery! It all became clear when I found out Shipley is owned by eBay and we all know how insidious they are. In the end I found a fantastic professional and economic driver via the Shipley site but it took me a lot of correspondence with him to feel comfortable. You will be ok if you think of Shipley as a search engine but don't for one minute think they offer any umbrella of protection or pre vetting”

Helpful Report

Posted 5 years ago

Hi, Thanks for your review. I am sorry to hear your experience was not a wholly positive one. There are however some thing I must clarify. Firstly we are not owned by Ebay, we are an independent company. I'm not sure what gave you that impression but if you would like to do some further research I'm sure you'll find we are not owned wholly or partially in any manner by Ebay. We do offer our users integration with the Ebay platform (as do many others) to improve their user experience, but that doesn't mean we are owned by Ebay. Secondly we do perform checks on all registered transport providers before they are allowed to operate on the Shiply platform. This includes documentation checks, ID and even a facial recognition check to ensure their submitted form of ID is indeed a true likeness. Thirdly we do not charge drivers 30%, or anything for that matter. I appreciate your frustration but would also appreciate it if you would do some further research before posting things which are simply not true as this does us a disservice and is an inaccurate reflection of the service we offer. Please contact our customer support team to get any further outstanding issues sorted or to voice your concerns about anything else. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Regards Anne

Posted 5 years ago

“Quick arrival of quotes, but let down by first two, one did not bother to reply to a question, other one said after a day he did not deliver this way.. Took 17 days to finally arrive,but well packaged and polite driver.”

Helpful Report

Posted 5 years ago

Hi, I am sorry to hear your experience was not a positive one. Please contact our customer support team to get any outstanding issues sorted. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Regards Anne

Posted 5 years ago

“Vetting needs to be improved as I wasted valuable time waiting for a reply from someone who quoted and then would not respond. Eventually found someone to do it but it cost me more than the cheapest quote. Will probably use again if I'm in no hurry, but will shop around.”

Helpful Report

Posted 5 years ago

Hi, Thanks for your review. I am sorry to hear your experience was not a positive one. Response time is not correlated to our vetting process. We have a thorough vetting process in place, but we can't control or force transporters to reply in a timely fashion. Please contact our customer support team so we can look further into this and get this issue sorted. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Regards Anne

Posted 5 years ago

“Job is done but , Shiply fee is to high with loss of competitivity in case of important demand . Probably based on % , split of total rates = 25 % for Shiply and 75 % for forwarder .”

Helpful Report

Posted 5 years ago

Hi, I am sorry to hear your experience was not a positive one. Please contact our customer support team to get any outstanding issues sorted. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Regards Anne

Posted 5 years ago

“Communications need to improve, delays in pickup/delivery timelines are often accepted by users if they are communicated in advance.”

Helpful Report

Posted 5 years ago

Hi, I am sorry to hear your experience was not a positive one. Please contact our customer support team to get any outstanding issues sorted. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Regards Anne

Posted 5 years ago

“Impossible d'avoir les coordonnées du livreur, on peut juste échanger via le site.”

Helpful Report

Posted 5 years ago

Hi, I am sorry to hear your experience was not a positive one. Please contact our customer support team to get any outstanding issues sorted. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Regards Anne

Posted 5 years ago

“Great price (50% cheaper than first initial offer from another provider. Swift initial response, but hard to contact, and in the end took 4 days longer than needed. You get what you pay for. A few simple improvements in communication would push this to good.”

Helpful Report

Posted 5 years ago

Hi, I am sorry that your experience was not a positive one. Please contact our customer support team if you have any outstanding issues you would like us to resolve. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Kind Regards, Anne

Posted 5 years ago

“Up till this last delivery it's been great but the las delivery by Dsp-Pro was very disappointing I purchased a large mobility scooter as a special gift it was AS NEW bar one rear mudguard which had damage, I picked this company due to seeing ad with scooters tetherd and covers up also meant to have either ramps or rear lift ! The scooter arrived with scratches all around some deep and a couple of other marks on instruments, I contacted sellers they told me the scooter was bundled in with loads of other things they had NO ramp or lift and did not tear her or cover it up. I saw it taken out the van this end and it was lifted out amongst other things in the van. The guy told me he took photos of the scooter before leaving, when I later asked to see photos he would not show me, I asked for his insurance details he would not let me have them saying he would do the claim I asked for a form to fill in again negative response He then had a nasty attitude The left a review on me saying FRAUD I'm discussted with them so user be ware This is 100% true and it's not the whole story as it would take up much more time. But this was a HORRIBLE EXPERIENCE Take care”

Helpful Report

Posted 5 years ago

Hi, I am sorry to hear your experience was not a positive one. Please contact our customer support team to get this sorted. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Regards Anne

Posted 5 years ago

“Website & booking all great. But carrier took ages to collect and had to half empty his van to re-pack which is ok except I said he could collect in the evening from our house and he didn't leave till 10.40pm. Would use again though. J.H.”

Helpful Report

Posted 5 years ago

Hi, I am sorry to hear your experience was not a positive one. Please contact our customer support team to get this sorted. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Regards Anne

Posted 5 years ago

“This is proving to be a protracted procedure. Both motorcycles have now been collected but I am still waiting for a delivery date! Hmmmm.”

Helpful Report

Posted 5 years ago

“Shipley simply introduces you to a courier and what happens thereafter is between you and the courier. If the courier is okay then no problems, if not, then you are entirely in their hands.”

Helpful Report

Posted 5 years ago

Hi, I am sorry that your experience was not a positive one. Please contact our customer support team if you have any outstanding issues you would like us to resolve. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Kind Regards, Anne

Posted 5 years ago

“There are quite a few dodgy shippers out there be careful who you use ... but overall it’s a good service the penalty for messers should have more regulation by shiply in my opinion.”

Helpful Report

Posted 5 years ago

Hi, Thanks for your feedback. We do our best to vet all transport providers and keep an eye on their feedback scores. We also take appropriate action against transport providers who have violated our terms and conditions, using a 3 strike system. I hope you will continue to use Shiply again in the near future. Kind Regards, Anne

Posted 5 years ago

“No problem with collection, but breakdown on delivery delayed it and I wasn't kept informed. At least the recipient knew what was happening as I didn't. Also there's still a balance due showing for this delivery in spite of the fact I've paid in full.”

Helpful Report

Posted 5 years ago

Hi, I am sorry that your experience was not a positive one. Please contact our support team to get the issue of your balance sorted. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Kind Regards, Anne

Posted 5 years ago

“I liked being able to compare different removal companies, but it was not very easy to navigate the website. The list of items to move that I had to provide was very limited and there was no way to provide a full list, which lead to some stress (as it was hard for me to estimate the total volume of my stuff).”

Helpful Report

Posted 5 years ago

Hi, I am sorry to hear your experience was not a positive one. We welcome your feedback will take it on board as we are always trying to improve the experience of our users. Thanks for using Shiply. Kind Regards, Anne

Posted 5 years ago

“The price is good but it did take over a week to have something delivered. But the driver was freindly and good manerd.”

Helpful Report

Posted 5 years ago

Hi, I am sorry that your experience was not 100% positive. Please contact our customer support team if you have any outstanding issues you would like us to resolve. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Kind Regards, Anne

Posted 5 years ago

“Your clients provide good value, but the commission Shipley charges is very expensive at 33% !!”

Helpful Report

Posted 5 years ago

Hi, I am sorry that your experience was not a positive one. Please contact our customer support team if you have any outstanding issues you would like us to resolve. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Kind Regards, Anne

Posted 5 years ago

“This website was new for me I had some problems to make payment unfortunately it's not user friendly”

Helpful Report

Posted 5 years ago

Hi, I am sorry that your experience was not a positive one. Please get in touch with us so we can get further details and do our best to assist in resolving the issue. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Kind Regards, Anne

Posted 5 years ago

“Is a good source to put suppliers and customers and contacts with each other. But they take a large amount of commission, in my opinion. And too many notification emails!”

Helpful Report

Posted 5 years ago

Hi, I am sorry to hear your experience was not 100% positive. Emails are sent every time your listing receives a bid. If you want to change your email setting please do so in your user account, "my shiply". Kind Regards, Anne

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shiply Reviews