Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,450 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,450 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shiply made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

380

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Was disappointed having arranged and paid the Shiply deposit for transport from UK to Spain, that Shiply refused to refund UK VAT, which should not have been charged to a company in a different EU Country.”

Helpful Report

Posted 4 years ago

Hi, I am sorry to hear this. If you can contact us and give us further information about this incident we will look in to this. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Anne

Posted 4 years ago

“Shiply were very efficient in providing me with quotes and the prices were very competitive.”

Helpful Report

Posted 4 years ago

“Website is easy to use. I had a couple of quotes and picked one. My item (an armchair) was collected on time. Unfortunately, the delivery company didn't deliver when they said they would, and I had to chase it up a couple of times. Shiply said they didn't get involved in this part of the business, when I approached them about it. But they did contact the company to nudge. I would use Shiply again, but I wouldn't use the particular delivery company I chose again.”

Helpful Report

Posted 4 years ago

Hi, Thanks for your review. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Anne

Posted 4 years ago

“not a very good start manvers who we booked had to cancel last minute so left us with a bit of a problem luckily we managed to get some one local as we had made all the arrangements for pickup so my 7.00 i paid was for nothing. thanks wendy”

Helpful Report

Posted 4 years ago

Hi Wendy, Truly sorry to hear that your experience with your transport provider was not a positive one. This is not the standard of service we expect Shiply registered transport providers to provide to our customers and we will be investigating the issue. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Anne

Posted 4 years ago

“The funny old site is starts off with really high quotes then after 25 emails it gets reasonably, not sure about starting so high just to Ultimately get the price that you expect to pay..but odd but it the best out there”

Helpful Report

Posted 4 years ago

Hi, Thanks for your review. Please get in touch with us regarding any other outstanding issues. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Anne

Posted 4 years ago

“Very disappointed with the courier that we picked as he didn’t turn up to our property until around 10:30 In the evening. My wife had taken a day off of work to take in a our item which was very annoying and a waist of a day for her!! Be careful when selecting your courier company!”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear your driver turned up later than you had expected. Unfortunately delays do happen occasionally, such is the nature of deliveries. I hope this doesn't put you off from using Shiply again in the near future. Regards Simon

Posted 4 years ago

“Got lots of cheap quotes which increased substantially in price once I accepted them, so not great really.”

Helpful Report

Posted 4 years ago

Hi, Thanks for your review. Your quotes should not be increasing once you accept them. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com. Regards Anne

Posted 4 years ago

“No issues with Shipley - shame about the actual providers”

Helpful Report

Posted 4 years ago

Hi, Glad to hear you found the Shiply platform easy and hassle-free to use. I am sorry your experience with your chosen transport provider was not a positive one. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Kind Regards, Simon

Posted 4 years ago

“The potential is great but communication was abysmal and as a consequence my delivery was 3 days late and what they don’t tell you is that it’s cash with menaces on delivery”

Helpful Report

Posted 4 years ago

Hi, Truly sorry to hear that your experience with your transport provider was not a great one. This is not the standard of service we expect Shiply registered transport providers to provide to our customers and we will be investigating the issue. Please get in touch with us if there is anything else you would like to discuss. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Anne

Posted 4 years ago

“Really lovely people to deal with. Service was a bit slow but the price was very reasonable.”

Helpful Report

Posted 4 years ago

Hi, Thanks for your review. Please get in touch with us regarding any other issues. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Anne

Posted 4 years ago

“On time, courteous crew but did not speak much English. Did leave the toilet in a bad state.”

Helpful Report

Posted 4 years ago

Hi, I am sorry to hear about this incident. Please contact our support team if you would like to discuss this further. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Kind Regards, Simon

Posted 4 years ago

“Advise anyone using Shipley to ensure goods being collected for delivery by Shipley are well protected Although the transport costs may be difficult to beat the care taken with items transported is not always the best ie 2 single Divan Beds were brought up to Scotland they were immaculate before they were picked up but had many dirty marks by the time they were delivered and the arranged collection time was not honoured”

Helpful Report

Posted 4 years ago

Hi, I am sorry to hear about this. Please contact our support team so we can get to the bottom of this. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Kind Regards, Simon

Posted 4 years ago

“I would like to say a big thank you to shiply for all your efforts to help could you refund 10 pounds back in to my account please as there was a sit error when ordering first quote had to let a driver down due to camynication fult with system has to order a new drive try to get refund but driver said shiply is required to refund meny thanks in advance if you could do this please is it possible to send invoice or recites for both jobs please”

Helpful Report

Posted 4 years ago

Hi Rob, Thanks for your review. In future it is best to contact our customer support team if you wish to speak to someone about your experience or would like a refund processed. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Kind Regards, Tim

Posted 4 years ago

“Did what we needed within timescales agreed. Item arrived in good condition”

Helpful Report

Posted 4 years ago

Hi Pete, Thanks for your review. If you would like to discuss anything further please get in touch, we're happy to assist in every way we can. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com. Kind Regards, Anne

Posted 4 years ago

“The enquiry process was easy enough, but it all fell apart after that. The courier contacted the wrong person for collection and then no contact for several days until they were chased. Then the driver arrived and wanted cash and insisted on waiting for a bank transfer to be done. This should have been made clear far earlier to save time. Generally the problem was with the courier not Shiply.”

Helpful Report

Posted 4 years ago

Hi Truly sorry to hear that your experience with your transport provider was not a positive one. This is not the standard of service we expect Shiply registered transport providers to provide to our customers. Please get in touch with us regarding any other outstanding issues. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Simon

Posted 4 years ago

“Thought I had ordered a two man delivery. Obviously not. I think it should be made clearer on the pricing initially. I would have gladly paid extra to get the micro kitchen into the house! No other complaints- just make things clearer.”

Helpful Report

Posted 4 years ago

Hi, Thanks for your review. Sorry to hear that the communication from your chosen transport provider was not as good as it could have been. I am glad that you got your kitchen delivered successfully. Kind Regards Simon

Posted 4 years ago

“We were disappointed with our carrier, no masks on entering my sisters home, despite me telling them she was vulnerable because of COVID. Then when they arrived to me, I had to supply them both with a mask. Does not want us to engage their services again”

Helpful Report

Posted 4 years ago

Hi, I am very sorry to hear this. Please accept our apologies on behalf of your chosen transport provider. Regards Anne

Posted 4 years ago

“Shiply successfully connected me to a transport company, but it did not do much else. It provides what it promised but I found it unreasonably expensive.”

Helpful Report

Posted 4 years ago

Hi, I am very sorry to hear you feel this way. If there is anything we can do for you please get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Regards Tim

Posted 4 years ago

“Okay but if you’re relying on quick pick up & drop off don’t hold your breath”

Helpful Report

Posted 4 years ago

Hi, I am very sorry to hear you feel this way. Thanks for using Shiply, we appreciate your custom. Regards Simon

Posted 4 years ago

“Shiply can be trusted and puts right its mistakes. Its IT system seems very good albeit that it wont cope with different deliveries from one pick up. Shiply staff are straightforward and helpful although can be difficult to reach via email or phone. Overall Shiply does very well to ship items around the country at such reasonable cost.”

Helpful Report

Posted 4 years ago

Hi, Thanks for your review. We have been unusually busy during this period of lockdown so please be patient with us when trying to get through to our support team. Regards Tim

Posted 4 years ago

Shiply is rated 4.5 based on 45,450 reviews