Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,200 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,200 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Amazing delivery service with eager and helpful teams”

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Posted 7 months ago

“Move the truck for me excellent timing will definitely use again thank you so much”

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Posted 7 months ago

“Alles bestens, gerne wieder.”

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Posted 7 months ago

“Kein Kontakt kein Deutsch nach4 Tagen immer noch keine Rückmeldung Anzahlung wird auch nicht bearbeitet der Service hat sich deutlich verschlechtert wenn man das überhaupt noch Service nennen kann”

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Posted 7 months ago

“Es estupendo haber encontrado un transportista tan profesional y eficiente como ale23 a través de Shiply. No se puede pedir más.”

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Posted 7 months ago

“I don’t understand why the platform generates a seemingly random quote that I need to accept before negotiating with individual shippers/movers. It’s very possible I could have found the right company using Shipley, but instead I found my inbox flooded with pushy messages urging me, before we could negotiate, to accept a quote that seemed 2 to 3 times too high. Huge turn-off.”

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Posted 7 months ago

Hi Danielle, Sorry to hear you were put off by the quoting process. I completely understand how frustrating it can be if the first quotes received feel higher than expected and communication seems pushy. Transport providers set their own prices, and customers are never obliged to accept a quote until they are comfortable. You can use the messaging system to clarify details and negotiate before committing to a booking, and we encourage providers to be transparent and respectful in their approach. If you need help with your listing or anything else, please contact us at support@shiply.com so that we can assist further. Kind Regards, Megan

Posted 7 months ago

“good done”

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Posted 7 months ago

“Everything good”

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Posted 7 months ago

“Works perfectly fine. Got enough quotes, good overview for comparison and first communication with companies.”

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Posted 7 months ago

“Great customer service, and friendly staff. Felix (driver) was great !”

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Posted 7 months ago

“Great attitude, kept me up to speed. Delivered with care, at satisfactory price. Very helpful. Will happily work with this gentleman again.”

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Posted 7 months ago

“My experience with Roads captains America was awful, they delayed my pickup which was supposed to happen between as early as 8/8 and NO LATER than 8/12 because of home possession by new owners, until 8/14 because they didn't even start to schedule pickup until 8/13. Their communication lacked at all times, I even reached out 3x after 8/8 to prompt them along and just kept getting told 'they'll confirm once they schedule a driver' knowing full well my car HAD to be picked up no later than 8/12. I had to arrange to leave the car somewhere else, drive it there before we started our move across the country. Roads captains America then offered me a small discount (not even 5%) but didn't communicate that to the driver, whom then wouldn't release my car to me UNLESS I PAID HIM CASH ON THE SPOT. Roads captains America also confirmed with me that paying by venmo was acceptable since I have just moved States and whom I bank with doesn't exist in Tennessee. So I had to ask a family member to withdraw cash for the driver to release my car to me. I tried calling shiply and was told to call roads captains America directly, which I did, but also couldn't couldn't get a hold of anyone. Do not use this company.”

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Posted 7 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 7 months ago

“Great service and always responsive”

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Posted 7 months ago

“I chose this company over many others due to their positive reviews. However, my experience was the complete opposite. 3 days went by before they found a driver. They rushed me to send information over to driver, but I could not give driver information without first having a certificate of insurance and sending in the waiver of liability with hired company name (they did not have this information yet, since dispatch didn't find a driver.). Once driver received information, they mentioned driver turned it down after not being able to make an appointment after 3 PM. Later that evening (after 6:30 PM), they claimed to found another driver and needed the SAME information I've emailed them. I send it, but they forward me a certificate of insurance of the driver from April 2025 (although policy effective date showed current, the certificate of insurance date should always be the date you request. Driver's insurance could have cancelled by then and using the same COI. Sure enough, I looked FMCSA and it was showing pending cancellation). However, they called and ensure me driver insurance was active and vehicle would be picked up today. I follow-up with them from 11 AM-1PM since we're now on the 4th business day. No information that driver picked my vehicle up. After I request cancellation of service, the manager learned driver had unexpected incident with truck (flat tire) and couldn't get vehicle until Monday. Did I mentioned the dispatchers kept increasing their prices once they found a driver. The dispatchers mentioned the driver would not accept the pricing of the initial quote accepted and asked for an increase. I would not trust this company. I am now paying storage fees until vehicle is picked up from lot.”

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Posted 7 months ago

Hi, I'm sorry to hear about the difficulties you’ve faced with your booking. I completely understand how frustrating it must have been to deal with delays, price changes, and unclear communication around coverage. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 7 months ago

“THEY SOLE MY $497 DEPOSIT MONEY”

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Posted 7 months ago

Hi Miguel, Sorry to hear about your experience. I completely understand how concerning it must feel if you believe you’ve been wrongly charged. Please note that Shiply does not take payment for the full transport amount upfront. Only the Shiply service fee is paid through the platform, and the remaining balance is always settled directly with the transport provider. If you feel you’ve been charged incorrectly or are due a refund, please contact us at support@shiply.com with your booking details so we can review this and assist further. Kind Regards, Anne

Posted 7 months ago

“Hat alles super geklappt! Vielen Dank”

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Posted 7 months ago

“No I dont want to!!”

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Posted 7 months ago

“Most disrespectful, time wasting service I have evet dealt with. It took one and a half day of my time, waiting for a driver who didn't arrive. Either mobile was turned off, or not picking up. Driver didn't call as promised, then on successful contact driver gave new possible arrival and failed terribly. Never contacted back to say what the situation is and why is he late. I waited 1 and a half hour passed the agreed time and still no message or any contact. I had to leave and some half an later, a driver called - I'm here, 2 hours late! adding, "I'm not complaining" when challenged. How do you think does that feel? And obviously, what he supposed to collect, was not collected.”

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Posted 7 months ago

Hi Tomas, Sorry to hear about your experience with the transport provider. I completely understand how frustrating and time-wasting it must have been to wait around without clear communication, only for the collection not to go ahead. Transport providers on Shiply are expected to keep customers updated, arrive on time, and handle any delays professionally. We take reports of poor communication and missed collections very seriously and will follow up with the provider regarding your feedback. If you’d like us to review this booking and see what can be done to assist you further, please contact us at support@shiply.com. Kind Regards, Anne

Posted 7 months ago

“Transportation and communication were very good.”

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Posted 7 months ago

“Amazing service, I’m very satisfied with the delivery. They said it would take up to seven days, but they took care of it the next day at 8 AM.”

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Posted 7 months ago

Shiply is rated 4.5 based on 43,200 reviews