Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,206 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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401

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The courier was personable and flexible. My paintings were safely transported. I will definitely use this service again.”

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Posted 8 months ago

“Very convenient and in my first and only experience trustworthy web service.”

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Posted 8 months ago

“First off I got a call saying my bike would be picked up the next morning. Called the next morning and that driver just disappeared. Second driver said he was 9 minutes away and wasn't there for another hour. Told me he'd have it to the destination the next morning and now is saying it won't be hear until late tonight. Time management is horrible. I have jobs to go to on my own, I can't just take off whenever so I can be there for the delivery. Payed way to much money to have to deal with a 10th graders time management.”

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Posted 8 months ago

Hi Micah, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 8 months ago

“Some responses doesn't match with the demand. We just have to want a bit more to have a good enterprise to take in charge”

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Posted 8 months ago

“Alles Bestens”

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Posted 8 months ago

“What a fantastic service from Sean Wiggins. I am blown away. Sean turn up 30 minutes early to start off with. That put me at ease straight away. I knew I was dealing with a highly trained professional. We drove to where my Wagon was located. He quickly checked it out before we went to load another vehicle on the Wagon. Did everything with that re assuring smile on his face. What a legend. I will highly recommend Sean Wiggins all day every day. First class world service. Top Notch!!! Sean Wiggins. Receive your flowers. You are that old school first class customer service exemplified.”

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Posted 8 months ago

“Very disappointing my van was supposed to been collected Wednesday, their recovery truck broke down and they said they’d send another vehicle first thing Thursday now they’re telling say they’d trucks not fixed and can they collect Friday. Very disappointing service and you cannot contact them via phone”

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Posted 8 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 8 months ago

“Vielen Dank, ich war sehr zufrieden Bjoern”

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Posted 8 months ago

“Bin sehr zufrieden”

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Posted 8 months ago

“Smooth process, would recommend”

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Posted 8 months ago

“Great communication and fast.”

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Posted 8 months ago

“Great company to deal with. My car left my house on Monday afternoon and was delivered 900 miles the very next day to it's destination. Benedicta was a huge help with my questions and the whole team at loadmasters was awesome to work with.Very happy”

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Posted 8 months ago

“👍👍👍👍👍👍👍👍👍👍👍”

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Posted 8 months ago

“Great follow up”

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Posted 8 months ago

“perfect organisation + clear and sufficient communication. The car came from Munich just in time. Everything was absolutely perfect. My partner was Cyrus. Go for him!”

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Posted 8 months ago

“That was an awsome job. I am more than satisfied with the way they handled my shipment.”

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Posted 8 months ago

“Great service with the best prices”

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Posted 8 months ago

“I scheduled my car for pickup on July 11 with guaranteed delivery by July 16. The driver didn’t arrive until July 15 well past the agreed‑upon pickup date which unsurprisingly delayed my delivery beyond the promised window. Once he finally unloaded my vehicle, he demanded an additional $100 “loading fee” that was nowhere in our signed contract. When I pointed this out, he refused to release my car key unless I paid. Only after I firmly referenced our flat‑rate agreement did he reluctantly return my key still insisting I owed the fee. Between the excessively late pickup, the missed delivery promise, and the attempt to extort an unauthorized fee by holding my key hostage, this company proved utterly unprofessional. If you value reliability and honest billing, look elsewhere.”

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Posted 8 months ago

Hi Jeremiah, I'm very sorry to hear about your experience. This is certainly not the level of service we expect from any transport provider on our platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Late pickups and attempts to charge unauthorised fees are taken seriously. If you haven’t already, please email us at support@shiply.com with your job reference so our team can fully investigate and take appropriate action. We understand how frustrating this must have been and appreciate you bringing it to our attention. Kind Regards, Megan

Posted 8 months ago

“They are reliable company. Thanks”

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Posted 8 months ago

“Excellent platform to get you the exact delivery service you need for your furniture items!”

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Posted 8 months ago

Shiply is rated 4.5 based on 43,206 reviews