Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,185 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,185 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Estupendo servicio. Eficaces, simpáticos, perfecto todo!”

Helpful Report

Posted 6 months ago

“If I there was anything below 1 I would give the driver that. Minutes before pick up he sends a message via shiply that his van broke down. He s very rude and has not empathy. I am supposed to vacate this place and now I am stranded. The prices other van man are charging because I need a van like now are very high. He could even call yet he has my number. He said, " am I supposed to carry your stuff with my head?? What a very rude man. I would like to be refunded!!!!”

Helpful Report

Posted 6 months ago

Hi, Sorry to hear about your experience. I completely understand how stressful and frustrating it must have been to be left stranded at the last minute, especially when you needed to vacate your place. Transport providers on Shiply are expected to communicate properly, treat customers with respect, and refrain from using the language you describe. We take reports of rudeness and failed collections very seriously and will investigate the provider involved. Regarding your refund request, Shiply only collects the initial service fee through the platform. If you’d like us to review this and arrange a refund of your deposit, please contact us at support@shiply.com with your booking details. Kind Regards, Megan

Posted 6 months ago

“Great job thank you!”

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Posted 6 months ago

“Primer acceso a este mundo de los portes en la que Shiply lo hace todo mas fácil. Buena Plataforma para encontrar profesionales. Muy comoda y todo claro.”

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Posted 6 months ago

“Was great thank you”

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Posted 6 months ago

“It was a seamless transaction through the app as long as you do your due diligence. The app was easy to use and facilitates the initial communication with the driver.”

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Posted 6 months ago

“Great company with a good drivers highly recommend”

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Posted 6 months ago

“Coming pick up and delivering on time. The driver have good care of my item. I am happy with the service”

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Posted 6 months ago

“Der Transport hat super geklappt!! Olaf war sehr pünktlich und absolut zuverlässig, die Kommunikation war einfach und schnell. Die Ware kam in einwandfreiem Zustand bei uns an - wir können diesen Spediteur absolut empfehlen!”

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Posted 6 months ago

“absolutely first class service,truly a professional service, bike get delivered in first class condition, brilliant service and excellent customer service, use this guy he is insured and knows what is doing.”

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Posted 6 months ago

“Excuse after excuse re collecting items then apparently van broken down . Lack of communication and then blamed seller. and buyer Would not recommend”

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Posted 6 months ago

“parfait eet rapide”

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Posted 6 months ago

“Great value, friendly driver, and fast delivery!”

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Posted 6 months ago

“Excellent communication. Fast pickup too.”

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Posted 6 months ago

“------------”

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Posted 6 months ago

“GOOD SERICE”

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Posted 6 months ago

“Hat soweit problemlos geklappt. Allerdings kann man sich die Versicherung sparen, da das Unternehmen automatisch versichert.”

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Posted 6 months ago

“Shiply was able to provide me with a transportation partner that handled my needs.”

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Posted 6 months ago

“Todo perfecto!”

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Posted 6 months ago

“If I could give this company no stars I would have. After making me wait for over 5 hours, Laurel and Hardy turned up, looked at the pool table to collect, scratched their heads, took pictures, scratched a bit more, then advised me the van is full! Brilliant. Now here I am again with another four hour waiting window. Do not use this shower of a company.”

Helpful Report

Posted 6 months ago

Hi Raj, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Megan

Posted 6 months ago

Shiply is rated 4.5 based on 43,185 reviews