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Shiply Reviews

4.5 Rating 41,287 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

4.5

Based on 41,287 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 3137 2454

Email:

support@shiply.com

Location:

Shiply,Floor 3, 207 Regent Street
London
W1B 3HH

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Shiply 5 star review on 25th April 2024

Shiply 5 star review on 24th April 2024

Shiply 5 star review on 24th April 2024

Shiply 5 star review on 24th April 2024

Shiply 5 star review on 24th April 2024

Shiply 5 star review on 15th April 2024

Shiply 5 star review on 13th April 2024

299

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loads of unprofessional people on here that quote for jobs then change there mind and don’t honour there quotes Also pick up your vehicle and hold on to it for days until it fits into there schedule without letting you know until they pick up Maybe some great hauliers on here but I’ve yet to meet any .”

Posted 1 year ago

Hi Geoff, Thanks for the feedback. I would kindly request you to leave some feedback for your transporter on their Shiply profile so that other users can be made more aware of your experience with them. Kind Regards, Anne

Posted 1 year ago

“They were half hour late. No apology. Cheap , but not reliable. Might have got damaged on route”

Posted 1 year ago

Hi, Thanks for the feedback. I would kindly request you to leave some feedback for your transporter on their Shiply profile so that other users can be made more aware of your experience with them. Kind Regards, John

Posted 1 year ago

“A rate Shiply, as a company, low because you can’t speak to anyone in person and every one of their responses to customers with bad experiences are pre-scripted responses. They have no checks and balances with their carriers. Unreliable movers are not removed from their list. BEWARE! In two days I had two companies cancel on me. The 3rd company (Youness20) was awesome though.”

Posted 1 year ago

Hi, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Shiply works well when getting a quote for a single item but the website does not provide a good communication channel for explaining a more complicated job - like moving a series of possessions. Moving companies need to know how much distance moving furniture will be involved and on which floor possessions are kept. I have received 23 quotes each with lots of questions which the website hadn't asked requested of me so I cannot accept any quote without further explanations. Not impressed. The support team shrugged their shoulders and suggested I write a long explanation of detail into the box marked "brief details". They didn't know what the character limit was.”

Posted 1 year ago

Hi, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, John

Posted 1 year ago

“The company Stevenson after the service charged me 30 £ extra when everything was exactly as described before the booking. I wonder if I can still trust this online platform to find professional and reliable companies.”

Posted 1 year ago

Hi Nadia, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Nicht sehr Seriös ich suche einen Autotransport die angebote die ich bekommen habe wollen alle mit den Auto fahren das wäre Steuerhinterzihung EU Bürger dürfen keine in der CH angemeldeten Fahrzeuge fahren Preise sind teuer da shiply mehr als die angegebenen prozente will man kann nich mal seine Handynummer direckt an einen Speditör schicker angeblich aus Datenschutz gründen dabei hat mir der Speditör geschriben er mache mein Transport für 850€ bei shiply muss ich jedoch über 1200€ bezahlen das sind keine 10-14% von den was der Speditör will das ist reine Abzocke”

Posted 1 year ago

“Website was ok but company have been atrocious. No collection nearly a month after payment.”

Posted 1 year ago

“Shiply had allowed a guy who had already scammed another individual to respond to my post and ended up scamming me as well. Shiply is very slow to respond to the situation, and in order to book a new transporter, I had to pay an additional $317. The price is VERY expensive. Be careful.”

Posted 1 year ago

“Difficult to get support help.”

Posted 1 year ago

“The courier disappeared with my goods. No further comms. Shiply still took their commission.”

Posted 1 year ago

“As soon as you put a job on the list, they will offer many convenient quotes. Soon after they will start to increase their quote even double, despite of having posted all the information and even pictures. Prices are very high and I have found much cheaper offers on the web.”

Posted 1 year ago

“viel zu teuer...”

Posted 1 year ago

“Very user unfriendly site. Very difficult to communicate with shippers. Everything is filtered so the customer and the shipper can not communicate clearly.”

Posted 2 years ago

“Incredibly expensive almost £300 for a trip of about 80 miles (1. Man load)”

Posted 2 years ago

“There was an extra $0.77 charged to my card for "cross border fees" on top of the $86.00 downpayment fee for this shipment, and that was not communicated or approved. Of course, it's not about the $0.77 but about knowing what's charged to my card. I'd like an explanation?”

Posted 2 years ago

“Had a very poor experience with the courier I used, poor communication, not meeting agreements”

Posted 2 years ago

“Hi, While I think it's a good website and I notice many glowing reviews, I had a shower door that had to be sent back to Victoriana Plumbing. The company straight_delivery collected the shower door. What worried me was that the telephone number the driver gave for me to get in touch with the owner was in Montenegro. I paid the full amount into the UK bank account, but have not heard back from straight_delivery despite my emails to them. I don't know if this is a scam or rouge company, and whether Shiply have vetted the company? I will try and be positive and hope that the delivery has been made , altho after a week no news does not make me feel positive. I have written to Victorian Plumbing to see whether they did get the shower door, but so far no reply from them.”

Posted 2 years ago

“I’m trying to book out a delivery. I will not use the company Proovia as they damaged thousands of pounds of my furniture. However so far I have had 5 bids. All different names. Goodfellas. Cidor, simply the best are three of them ALL of them are Proovia. How is this legal? How can one company make multiple companies on your site, thus enabling they can price fix. Drowning out bad reviews by spreading them out over multiple sites and, like In my case I could have accidentally booked Proovia again, had more damage and have to launch further court proceedings. It’s manipulative at best, deceitful at worst.”

Posted 2 years ago

“I have been trying to organise moving some items for the last couple of weeks via Shiply. I have filled in their form and selected the option to say that the collection dates are fixed, however, not a single person who has contacted me reads the form. You recieve countless copy and pasted responses from people who have completely ignored the information you have included, so far it has taken me ages to go through all of them and answer all of their queries, to be told no, we aren't available that day. I've also paid to upgrade my advert and it's no better and now I'm no longer receiving quotes. Super stressful and this feels like a complete waste of time and money.”

Posted 2 years ago

“You have to be very careful selecting which Company you pick, only use 98% upward rated Companies, Please be aware of this, Thanks,”

Posted 2 years ago

Hi Richard, Thanks for your review and the advice to other users. We always advise using the transporter's user rating and also checking the reviews before making a decision. We hope you will continue to use Shiply again. Regards Anne

Posted 2 years ago

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Shiply is rated 4.5 based on 41,287 reviews