Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,179 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,179 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Write Your review

Tell us how Shiply made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Oh Shiply takes their fee fast - but now decides to 'close out' a booking very quickly (yes it takes a while to match up suitable day/times for both collection, delivery AND from the transporter too) but Shiply expects you to relist again after they close the active and paid for listing, which of course would trigger yet another fee to them, plus one would lose the booked courier too! Also Shiply has a new scheme, 'add-on' insurance, which isn't needed as the courier has their own cover. My advice, if you have a good courier just use them again directly - cheaper and far less hassle than using this site! Shiply used to be very good - but of course these folks can never leave ANYTHING that works well alone, and now it's wrecked!”

Helpful Report

Posted 6 months ago

Hi, Sorry to hear about your frustrations. I completely understand how disappointing it must have been to feel that your booking was closed too quickly and that you might lose both your courier and fee in the process. To clarify, Shiply only charges the initial service fee once a provider is accepted. Listings can sometimes close automatically if no progress is made within a set timeframe. If this happens and you still wish to proceed, our team can help by either relisting your job or arranging a deposit refund, so you won’t be left paying twice. Regarding coverage, Shiply offers an optional Protection Plan for added peace of mind; however, you are always free to rely on the carrier’s own coverage instead if you prefer. If you’d like us to check your case in detail, please email support@shiply.com with your booking information, and we’ll be happy to assist. Kind Regards, John

Posted 5 months ago

“If you discuss any numbers whatsoever such as measurements or weight, the algorithm accuses you of trying to send a phone number and interrupts the process.”

Helpful Report

Posted 6 months ago

Hi Casey, I'm sorry to hear about your frustration. To avoid this issue, please do not include dimensions when sending messages, as this gets detected by our system. Instead, please click "Edit" to update the listing with the correct dimensions. You can do many updates and changes directly through our website to ensure the process goes smoothly. If you need further assistance, our support team would be happy to help. Please reach out to us at support@shiply.com. Kind Regards, Megan

Posted 5 months ago

“Shiply did the job that I hoped they would ! They provided a good service and I had lots of competitive quotes. The first courier I employed failed me and it had to be rebooked through another who was perfect! The transition was easy and they helped with the problems and we successfully made our move! I would recommend and use them again myself and especially the courier that I ended up using!”

Helpful Report

Posted 6 months ago

“Delivered motorbike same day, good communication, recommend”

Helpful Report

Posted 6 months ago

“Super service , quick and plenty contact”

Helpful Report

Posted 6 months ago

“Pas mal....”

Helpful Report

Posted 6 months ago

“Only received one quote, fortunately Haulin-Axe was on the ball to get the job done.”

Helpful Report

Posted 6 months ago

“Bonjour, Un service incroyable, je suis impressionné par la souplesse et les réactions même dans des cas d’imprévues, très professionnel, au petit soin avec le véhicule, je vous recommande très très fortement, vous aurez aucun souci à vous faire pour votre véhicule (d’autant plus que mon véhicule est volant à droite)”

Helpful Report

Posted 6 months ago

“Supper happy with service - highly recommend”

Helpful Report

Posted 6 months ago

“Reliable platform with access to a broad pool of service suppliers.”

Helpful Report

Posted 6 months ago

“Great but too expensive.”

Helpful Report

Posted 6 months ago

“parfait impecable”

Helpful Report

Posted 6 months ago

“workted perfect”

Helpful Report

Posted 6 months ago

“This was a great way to get quotes from more than one person at the same time”

Helpful Report

Posted 6 months ago

“Used On Top Carriers to move 2 couches from Boston to DC and they were responsive, reliable and reasonably priced! I would definitely use them again.”

Helpful Report

Posted 6 months ago

“Javier es un grandísimo profesional y no menos persona. Serio,puntual,cuida el producto de manera exquisita, la comunicación perfecta. Un lujo. Ya casi no quedan profesionales de su talla.”

Helpful Report

Posted 6 months ago

“They do not properly vet the carriers and if you have an issue, it's all on you. First carrier never found a driver and second one changed payment terms AFTER they had my vehicle in their possession. I had to pay by credit card for my company, but they had "issues" with their Stripe machine for days. Texts and calls all weekend trying to get their cash. I had to jump through hoops to get a cashier's check so they would drop the vehicle for my company. When I told Shiply during the process, they didn't care. Only support through email too - so you will get no help over the weekend. It was between me and the shipper. NEVER AGAIN!”

Helpful Report

Posted 6 months ago

Hi Lynda, Sorry to hear about your experience. I completely understand how upsetting it must have been to deal with changing payment terms and the stress of trying to release your vehicle. To clarify, Shiply only handles the initial service fee; all other payments are made directly to the transport provider. This means we cannot refund or intervene in those transactions, but we can assist by helping you contact the provider directly. If you would like us to relist your vehicle with a new provider or process a refund of your Shiply deposit, please email us at support@shiply.com with your booking details, and we’ll be happy to help. Kind Regards, John

Posted 6 months ago

“Easy to use and offers a lot of choices. A little over enthusiastic with reminder emails.”

Helpful Report

Posted 6 months ago

“Appalling service - driver from PLM-Transportation never turned up (twice). I have asked for my money back and had absolutely no response. Don't use these people...have gone to National Carriers instead - excellent service and very professional.”

Helpful Report

Posted 6 months ago

Hi Michael, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 6 months ago

“Shiply needs to be clearer that all payment needs to go through shiply. The companies operating are quoting not knowing the fees that shiply has in order to do proper quoting.”

Helpful Report

Posted 6 months ago

Hi Mark, Sorry to hear about your experience. I completely understand how frustrating it must have been to feel unclear about how payments and fees are shown. To clarify, Shiply only collects the initial service fee (and any optional extras such as the Protection Plan) directly through our platform. The remaining balance is always paid directly to the transport provider. Providers submit quotes shown on Shiply, and while fees are displayed before you confirm, we understand that it can sometimes feel confusing. We are working to make this process clearer. If you need help understanding a quote or your listing, please contact us at support@shiply.com, and our team will be happy to assist. Kind Regards, Megan

Posted 6 months ago

Shiply is rated 4.5 based on 43,179 reviews