Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,788 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,788 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was very easy to open the account and I look forward to using their services going forward”

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“Good friendly informative information given but did not mention voucher free that u advertise as being given”

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“Quick to set up, easy to manage although difficult to speak to someone if you need to”

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“Mainly OK but it was only when I queried it that I found out that the first payment had not been taken because the direct debit had not been set up in time. Some explanation when the matter arose would have been appreciated. I have now made a transfer into the ISA which is showing on the account but has not yet left my bank. Something is not quite right about these matters.”

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“Think its brilliant”

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“Easy to set up.”

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“Easy and straightforward. Customer Service very helpful in providing information I needed.”

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“Easy to apply. Good website. Well informed team.”

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“Just joined was straightforward process”

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“straight forward process - no magical bells and whistles but an easy to use interface and good follow through”

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“Easy to understand, and easy to open account .”

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“the plan for child saving is very good”

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“The process itself was simple and easy to follow. I am unsure of how to claim the free shopping voucher advertised in the Bounty app where we first found out about the account as it doesn't seem to mention it in any of the paperwork. Apart from that, I'm extremely pleased with the speed of the account being set up and the ability to top up online.”

Helpful Report

Hi Felicia, Thank you for leaving us a review. Vouchers are sent out by email shortly after the first premium has been paid into the plan. If there’s anything else we can help with, please contact our Member Services team by email on members@shepherdsfriendly.co.uk or by calling 0800 526 249. Kind regards, Lyba

“Very easy to set up. No hassle at all. Admittedly I did email them with a query which I haven't received a response for but given the circumstances, delays are expected. Once open, dashboard easy and simple to use”