Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.61

4.6 Rating 2,992 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,992 reviews

Customer Service
Communication Channels	Telephone, Email

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s quick and easy”

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“Finding answers to my questions and then opening an ISA online was easy and straightforward. The only thing I was missing was an overview of past performance - there are no figures or graphs, just a statement that they have managed to pay a bonus every year since a certain product was launched.”

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“Very simple online process!”

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“It has been very easy to open an account with Shepherds friendly and they communicate well. The web site is easy to navigate.”

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“Good customer service but would have to receive statement of account”

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“Easy set up and hopefully good savings to follow”

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“Amazing staff, very friend and to the point”

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“very friendly service”

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“Twice Barclays Bank refused to transfer the investment as they had never heard of the Shepherds' Friendly Society. Yo need to acquaint them with your existence.”

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“easy to sign up and follow”

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“easy to open account. helpful on the phone. website info about risk a bit confusing”

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“Easy to navigate through so the process can be managed without challenges”

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“Easy to use, setup and manage.”

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“Easy to set up. All information is there for you in terms of breaking down each option to see what is right for you. The portal is easy to use once set up if you wish to top up.”

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“It was a quick and simple process.”

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“Very informative and friendly”

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“Good service from all contacts in the Company.”

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“Great plans for all”

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“Very difficult to set up for the older generation who are not very computer literate. I had to get my son's partner to help me.”

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Hello Reginald, Thank you for your review. As a mutual, our commitment is always to our members, and I’m sorry to hear that we didn’t meet your expectations this time. I have passed your feedback on to our Member Services team. If you need any support with managing your plan, or would like to request paper copies of your plan documents, our friendly Member Services team is here to help. You can contact us on 0800 526 249, or via email at members@shepherdsfriendly.co.uk. Kind regards, Lucy

“It was easy to start up account. Staff very helpful. To early to rate higher. Proof in the pudding”

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Shepherds Friendly is rated 4.6 based on 2,992 reviews