Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,784 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,784 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prem majewski. Be warned do not use their income protection scheme. My premium has been canceled during attempting claim. My family left with no means to survive . Absolutely No explanation , no compassion - simply cancelled and all my premium money returned? Bunch of thieves. ! Discussed”

Helpful Report

Hello Mr Majewski, thank you for leaving another review. Again, we're sorry that you're unhappy with the outcome. We have responded to your review on Trustpilot explaining the fact that we have already been in touch regarding why we're unable to pay your claim. We would like to reiterate that when applying for an income protection plan with us, and when you're making a claim, that you answer our questions about your health and lifestyle openly and honestly. This is important as otherwise, the plan is invalid and would have to be cancelled, so we may not pay the claim. Please don't hesitate to contact our Claims team, who will be more than happy to explain their decision. Kind regards, George

“Income protection plan was cancelled during claim without reason and left me financially stuck and has adversely affected me since”

Helpful Report

Hello Mr Thomas, Thank you for getting in touch and leaving your feedback. We’re sorry we weren’t able to help you for reasons we have explained to you. If you have additional questions or concerns, please contact us and we will try to help you - https://www.shepherdsfriendly.co.uk/help-and-support/ Regards, Libbi.

“Easy to use, got TopCashback. Great rates”

Helpful Report

“This is really bad company have the hight income protection plan been paying for years, starting to make claim with two sick notes, refused void claim now , been missed sold this policy & let down by this company court action maybe taken now as I haven't cancelled policy”

Helpful Report

Hello Michael, Thank you for leaving a review, I'm sorry to hear that we haven't met your expectations this time. We always aim to make fair decisions for all of our members when they make an Income Protection claim and, in the interest of fairness, we do have terms and conditions that must be met. Thank you for sharing your feedback on your experience with us. We are looking into this matter and we will provide you with an update shortly. If there is anything further we can do to help in the meantime, please don't hesitate to contact us. Kind regards, Rosie

“Customer service is amazing. Everyone is so helpful and try to resolve issues straight away. Price for plans are what the customer wants and is affordable. Junior ISAs are such a good and smart idea of saving for children and just seeing the difference it will make in the future is what sold the idea to me.”

Helpful Report

“I read some of the negative reviews on here regarding income protection claims so i thought id add my own for anyone else reading. I had some initial teething problems with my claim but Shepards were more than helpful and understanding during a tough period in my life. On top of the claim i am also receiving extra support with my health issues that i didn't expect! Very impressed and happy with the service.”

Helpful Report

“Very quick and professional. I trust you!”

Helpful Report

“not even worthy of one star disgusting chancers who will not tell you they would not have accepted you policy untill you are making a claim if i had not attempted to claim on the income policy they would have had taken my money and said nothing and tried to blame it on me how many other people paid for years without actually having the peace of mind they promised”

Helpful Report

Hello Del, Thank you for taking the time to leave a review. As a mutual, our commitment is always to our members, and we treat each claim with care and diligence. I’m sorry to hear that you’re unhappy with the outcome you received. We always aim to make fair decisions for all of our members and, in the interest of fairness, we do have terms and conditions that must be met. I understand that you no longer have a plan with us, but if there's anything further we can help you with, please don't hesitate to get in touch with our Member Services team on 0800 526 249 or via email at info@shepherdsfriendly.co.uk. Kind regards, Lucy

“Everything was great until I needed to make a claim. “95% of claims paid out”. Can’t wait for that response. Apparently having to stop working due to the stress of having a baby fighting cancer and needing bone marrow transplant isn’t a valid reason to go off sick despite the support of medical professionals agreeing I’m not fit for work. What more valid reason for being off with stress could there be than having a child who has been given such a bleak prognosis. How can any parent be deemed fit to work in a high pressure job in this situation? Absolutely disgusted by the treatment I have received. And no, I haven’t went through the complaints process, I haven’t the mental capacity and what is the point?”

Helpful Report

Hello Chris, Thank you for your review regarding your experience with us. Again, please allow me to express my best wishes to you and your family at this difficult time. I’m so sorry to hear that your child has been unwell. It’s disappointing to hear that we have not met your expectations this time. Each claim is managed on an individual basis and we always try to make the fairest possible decision based on our assessment of the case. Since responding to your review on another platform, I can see that our complaints team has been in touch to discuss this matter further with you. Please be assured that we take each complaint seriously. If you need to speak to us at all, please do give us a call on 0800 526 249 or send an email to members@shepherdsfriendly.co.uk. Kind regards, Melissa Shepherds Friendly

“Outrageous, really bad practice. Income protection insurance is a SCAM.”

Helpful Report

Hello Angelika, Thank you for your review. I'm sorry to hear that you feel that our Income Protection hasn't been of benefit to you. This plan exists to support members who are unable to work due to illness or injury, where terms are met. We understand that this cover is important to our members and we do pay the large majority of claims; in fact, we have paid 95.2% of claims over the past five years. We treat each claim fairly, on an individual basis and, on occasion, we are unable to help. In these instances, we will always explain our decision and the reasons why the claim has been unsuccessful. If we can be of any further assistance, you are of course welcome to contact us on 0800 526 249 or via email to members@shepherdsfriendly.co.uk. Kind regards, Melissa Shepherds Friendly

“Do not take income protection from this company as they will find excuses not to pay you. Be warned that this company is a scam.”

Helpful Report

Hello Sadat, Thank you for sharing your thoughts with us. I'm sorry to hear that you have been left disappointed following your experience with us. I can assure you that our Income Protection is there to help members when they need it and when all terms are met. Last year alone, we paid out 95% of Income Protection claims, which is a great result for our members. Each claim is reviewed and managed on an individual basis. While it looks like we have been unable to help you this time, we will be happy to discuss your case further with you if you require any more information. You can reach us on 0800 526 249 or via email to members@shepherdsfriendly.co.uk Kind regards, Melissa Shepherds Friendly

“Very easy to set up a plan But it seems very hard to be able to draw out any of my money I keep phoning But as yet have not been able to speak to anyone, getting abit concerned.”

Helpful Report

Hello Mary, Thank you for your review, I'm pleased to hear that you found it easy to set up your plan with us. Please be assured that our Member Services team are here to help with any withdrawal requests. We are currently receiving more phone and email enquiries than usual, so our response times are a little longer. This may explain why you have not yet been able to speak to us. I have sent your details to the Member Services team and have requested a callback for you. Someone will be in touch as soon as possible. If you need to speak to us in the meantime, you can reach us on 0800 526 249 or via email to: members@shepherdsfriendly.co.uk Kind regards, Melissa Shepherds Friendly

“Impossible to get hold of customer services. Tried a few times keep you on hold for 10 mins and the phone cuts off.”

Helpful Report

Hello, Thank you for sharing your feedback regarding your experience with us. I'm sorry to hear that you've had trouble reaching our Member Services team over the phone. This does not reflect the usual high standard of service that we aim to offer each of our members whenever they contact us. Please be assured that I will pass on your comments to the relevant parties. I hope you managed to get a resolution to your query. If you still need to speak to us, you are welcome to call us again on 0800 526 249. Alternatively, please send an email to members@shepherdsfriendly.co.uk and we will respond as soon as we can. Kind regards, Melissa Shepherds Friendly

“It's been a great experience so far! Easy to use platform. Great track record and ethical investment options.”

Helpful Report

“No medical checks, so quick and straightforward to apply. Highest payout compared to others. Will definitely recommend.”

Helpful Report

“I would like a copy of the paper work in the post if possible so I can read it propley”

Helpful Report

“Took 3 child tax free savings accounts out for my grandchildren. 1 via Top Cashback and 2 through the Shepherds Friendly website which offered £30 M&S vouchers for new accounts. Top Cashback reward declined and still no sign of M&S cards over 6 months later. With so many similar plans, it is these rewards that swing customers towards your products. To then decline or fail to pay these rewards is underhand and gives me little faith in the honesty of this company. Initially had a response saying to chase Top Cashback which I did, and they have been very helpful, but now cannot reply to the person who initially replied. Hopefully the savings plans pay out when due, although at this time I am considering closing them and opening others with more reputable companies.”

Helpful Report

“Don't even bother if you're transgender. You will get declined in less than a day.”

Helpful Report

Hello, Thank you for getting in touch. I want to assure you that when assessing an application, our decision is made on the basis of the medical disclosures we have been given at the point of application and are applied irrespective of gender. The gender identity of an applicant does not have an impact on the outcome of any application made with us. I’m sorry to hear that you are unhappy with your recent experience with us, and I would encourage you to get in touch with our Member Services team if you would like to discuss your application further. Our team can be contacted on 0800 526 249 or via email at members@shepherdsfriendly.co.uk. Kind Regards, Aidan

“The Shepherds Friendly Junior ISA is the most competitive savings product of its kind. It beats the high street banks and building society equivalents by a landslide. Shepherds Friendly have a very human, benevolent and trustworthy feel to their ethics, goals and strategies. This is reflective in not only their products, but also their customer service online and by telephone. My fiancée and I are so pleased we discovered Shepherds Friendly as they have made it easy for us and our wider families to start saving for our daughter Lily’s future. Your only regret will be that you didn’t start saving with Shepherds Friendly sooner :)”

Helpful Report

“I have top cover paying over £80 p/m. Not only is the customer services appalling,taking way over 3 weeks to reply but they will do anything possible to refuse payout! I definitely do not recommend”

Helpful Report

Hello, Thank you for sharing your feedback. I’m sorry to hear that you are unhappy following your recent experience with us. Being there for our members is central to everything we do at Shepherds Friendly. As such, we are keen to look into this for you and see if we are able to offer any assistance. I have passed on your contact details to our Member Services team, and they will be in touch as soon as they can. Kind Regards, Aidan

Shepherds Friendly is rated 4.6 based on 2,784 reviews