Shepherd Chartered Surveyors Reviews

Name: Shepherd Chartered Surveyors
Address: 13 Albert Square, Dundee, United Kingdom
Rating: 4.74

4.7 Rating 1,637 Reviews

94 %

of reviewers recommend Shepherd Chartered Surveyors

Company Reviews

Metrics

Info

4.7

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Shepherd Chartered Surveyors:

We are Scotland’s leading Chartered Surveyors, valuers, property agents and managers. With decades of experience and expertise combined with in-depth local market knowledge, we offer our clients a comprehensive range of Residential and Commercial Property Services.

Shepherd Chartered Surveyors is located strategically throughout Scotland, our clients benefit from our local market knowledge and the large network of dedicated professionals with a wide range of experience, expertise and resources.

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Shepherd Chartered Surveyors 5 star review on 15th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quit and efficient company to deal with, very professional.”

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Posted 1 week ago

“Very happy with the service. One point was raised on the survey which we queried and you were happy to discuss with us and resolve.”

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Posted 1 week ago

“We used Shepherds to complete the home report on our property and were extremely impressed with the service. Michael was our surveyor and he was very professional, while also being warm, friendly, and approachable. He explained everything clearly and made the whole process feel straightforward and stress-free. The report was thorough and completed promptly. Excellent service from start to finish — we would happily recommend Shepherds.”

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Posted 1 week ago

“The surveyors were pleasant and efficient”

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Posted 1 week ago

“I have used Shepherds surveyors previously and opted to use them again for a home report at my late mother’s house. I found them to be be professional and very fair in all aspects of the survey including cost.”

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Posted 1 week ago

“I have used Shepherds for many years both personally and for business. Fast efficient and friendly”

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Posted 1 week ago

“Everything was done quickly and efficiently. No stress.”

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Posted 1 week ago

“I called twice to speak with The Surveyor regarding his report on my property as there were notes I wasn’t satisfied with and not once did he call me back. After paying over £600 you’d expect a call back to go over any customers concerns or queries. It shows poor customer communication and a money oriented service. Very disappointing!”

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Posted 1 week ago

“Shepherds were not our preferred choice; they were the only surveying option presented to us by our solicitors. As a result, we have significant concerns regarding the fairness, accuracy, and impartiality of the valuation provided. Over the past few years, we have monitored local market trends closely and have repeatedly observed that the surveyor assigned consistently values pre‑owned properties well below comparable homes of similar age, size, and condition in the Shire. This pattern has again been reflected in our own valuation, which places our property 25% below the price we originally paid ten years ago—a figure entirely inconsistent with current market conditions. In reality, comparable pre‑owned properties in the Aberdeenshire area are selling at or above their original purchase prices, reflecting a strengthening market over the past 5–7 years. At the same time, new‑build homes in Westhill with similar floor areas and specifications are now being marketed at prices roughly 40% higher than a decade ago. The disparity between these market indicators and the valuation we received is substantial and cannot be reconciled with available sales data or observable trends. We are particularly concerned that the valuations appear to be anchored to new‑build benchmarks in a way that artificially depresses prices for pre‑owned homes—potentially by as much as 25%. Given the continued involvement of the same surveyor, we are not confident that the assessment has been conducted impartially or that it represents the true market value of our property. In light of these issues, we believe it is both reasonable and necessary for Shepherds to obtain a second independent valuation to ensure fairness, transparency, and an accurate representation of market conditions in Westhill’s pre‑owned housing market.”

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Posted 1 week ago

“Very professional and personable.”

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Posted 1 week ago

“Very personable, communicative , efficient and thorough. The well presented report was issued very quickly and accurately with the property layout sent to me for checking first. All this done in atrocious weather conditions without hesitation.”

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Posted 1 week ago

“Speedy inspection and reporting. Tick box type report which gives a valuation but little else of benefit. Error made on parking space allocation and corrected when challenged without any apology or acknowledgement of the error This survey asks how quicklythey respond to queries. It was over 2 days for me but no option for this below. Choices of up to 12 hours, or over a week!”

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Posted 1 week ago

“Prompt and professional service.”

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Posted 1 week ago

“Very fast & efficient service. Easy to check online & approve.”

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Posted 1 week ago

“I can highly recommend Shepherds to carry out a home report, the surveyor took the time to ask about my home and all the work I had carried out he then provided a comprehensive home report that reflected his findings. Our surveyor was professional and explained the process fully,I have to say I would highly recommend this company an would definitely use them again!”

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Posted 1 week ago

“Seamless, quick and professional”

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Posted 1 week ago

“The valuer Mr Hall was exceptional. Very polite and talked me through exactly what he was doing. Couldn’t recommend Shepherd's enough.”

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Posted 1 week ago

“Great service tho report was over 24 hrs behind predicted schedule.”

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Posted 1 week ago

“Steven was very good”

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Posted 1 week ago

“Very happy with the survey process, and the surveyor. As well as being useful for potential purchasers, it was also very helpful for us as the home owners.”

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Posted 1 week ago

Shepherd Chartered Surveyors is rated 4.7 based on 1,637 reviews