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Shepherd Chartered Surveyors Reviews

4.7 Rating 1,088 Reviews

93 %

of reviewers recommend Shepherd Chartered Surveyors

Company Reviews

4.7

Based on 1,088 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Shepherd Chartered Surveyors:

We are Scotland’s leading Chartered Surveyors, valuers, property agents and managers. With decades of experience and expertise combined with in-depth local market knowledge, we offer our clients a comprehensive range of Residential and Commercial Property Services.

Shepherd Chartered Surveyors is located strategically throughout Scotland, our clients benefit from our local market knowledge and the large network of dedicated professionals with a wide range of experience, expertise and resources.

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Shepherd Chartered Surveyors 5 star review on 17th October 2021

Shepherd Chartered Surveyors 5 star review on 26th July 2021

Shepherd Chartered Surveyors 5 star review on 17th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shepherds produced a home report for a house we purchased recently. The report looked good with all areas of the survey given category 1, and just one category2. However, once the purchase was complete and we moved in we found a number of errors, some minor which were missed, a leaky cylinder, twisted widows, etc., but one major which could have had a life threatening consequence. We have complained to Shepherds but they refuse to answer simple questions, pay for the repairs or compensate us for their errors. I would not trust their report ever again.”

Posted 2 years ago

We acknowledge your comments raised in your review. If you would like to send me additional details regarding this i'll bring it to the attention of the Managing Partner for that area, who will investigate it further. Please send the details to david@shepherd.co.uk Thank you.

Posted 2 years ago

“The guy that surveyed my house didn't appear to know what he was doing and completely discount all my evidence and certificates to prove my house was sound! He was informed and shown the Electrical safety certificate completely a week before, gas fire and boiler (1 year old) serviced the week before, yet he never mentioned these and made a comment saying he couldn't verify their working order! Everyone that came to view wanted to know about the double glazing and roof thay he stated 'may need replaced' despite stating that the roof had no problems that he could detect with his equipment or see with his eyes, the double glazing although 12 years old was in pristine, clean, perfectly working order with no defects at all. I had to contact the estate agent to address these statements and they added something to the effect that I had paperwork for these but didn't retract initial statements. My house had hundreds of online views of this useless, expensive pice of fiction but it obviously put people off as I only had 16 viewings, everyone asked about the dodgy roof and double glazing (I showed them all my gas/electric certificates) but my responses were probably viewed with suspicion because, after all, this 'professional' had made the statement in writing that made them think they were going to have to immediately replace the roof and double glazing! Fortunately the person who put in a sensible offer has his builder come and inspect the roof and double glazing and guess what? Everything was fine! He also made a statement that there were crack in the walls but there was one crack inside a cupboard on an additional plaster wall that had been put behind the (removed ) water immersion heater tank and was not a wall that was part of the fabric of the building. He also commented about a possible blocked exterior downpipe from the gutter at the rear of the house(he missed the one in the front of the house!) Nothing I had reasonably asked to be removed from the home report was removed as it was only guesswork, not based on fact, they merely added a bit about gas/electric certificates might be available. All in all I felt that the man had forgotten to take notes as he went around and got back to his office and made everything up, it was almost as if he found very little wrong with the house but felt he needed to bulk up his report with pure conjecture and at the end of the day he devalued my house with his misinformation and pure guesswork. If I hadn't paid up front for this farce I would definitely not have paid for it ! There are over 200 houses the same age and older in the direct vicinity and still none have had to have their roof replaced so the statement that the roof 'may' need replaced is a ridiculous statement to include and I looked at other surveys for identical properties done by proper professionals and not one mentioned this inane supposition! One of these houses in the same small street sold for 40k more than mine and I know that this piece of fiction contributed greatly to my losses. I was so busy for the next year or so I forgot about my need to write a bad review until my friend just asked me about selling her house with the same estate agent and I had to strongly advise her to avoid them if they were going to use your company to do the survey!”

Posted 3 weeks ago

“Terrible he undervalued my flat by 10,000 and was rude , I wouldn’t recommend , i intend to complain to ricks”

(Glasgow West End) - Posted 3 months ago

“Excellent service.”

(St. Andrews) - Posted 3 months ago

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Posted 3 months ago

“Very short visit and then sent me a report that was clearly a cut & paste job as it mentioned a room that I don't have.”

(Glasgow West End) - Posted 7 months ago

“The most unprofessional service ever received - around a year ago, I entrusted Shepherds to help property manage a commercial property on behalf of my family. I'm based overseas and my requirements were simple - rent collection and be on standby if the tenant needed support. My initial agent was great - sandra was proactive and supportive. Then she left the organisation and I nor the tenant was not notified of this change. There was nobody local to support. Eventually Hilary Fleming comes on board - didn't bother to review the lease, or actually make any efforts to support timely rent collection or even respond to emails. Also couldn't help with insurance either. Escalated to Colin Campbell who noted my complaint (7th May) and promised " I will ensure that Hilary is aware of the need to respond promptly to communications from our clients, and to do so accurately.” Not much has changed instead of getting more attitude from Colin. Highly unprofessional which isn't like Shepherds when I've worked with them in a Corporate capacity. ”

Posted 7 months ago

“Being a landlord and selling a few properties wasnt prepared for the childish abuse and arrogant replies after receiving a home report valuation that seemed to be complete guesswork on the surveyors behalf, and will now be looking to take legal action, as its like dealing with arrogant teenagers and not professionals, this company take complaints as a joke, save your self some grief and find a professional company, as i will be from now on.”

Posted 10 months ago

“For the length of time he was in my house the fee was excessive. I think it's a rip off.”

(Shepherd Chartered Surveyors, Perth) - Posted 10 months ago

“Excellent service. Staff very helpful with good advice and easy to talk to.Survey for home report carried out promptly and professionally. Surveyor was easy to deal with and responded courteously to any questions we had. Would definitely use this firm again.”

(Fraserburgh) - Posted 11 months ago

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Posted 11 months ago

“Very pleasant when they came to view property but a few factual inaccuracies which they refuse to take on board and evaluation had no relation to four estate agents who came to visit They based it on the selling price of two local houses, one of which was empty for years and the other needed refurbished and had a water problem in the garden. Not a fair comparison.”

Posted 1 year ago

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Posted 1 year ago

“Unable to follow basic guidelines put in place by the RICS and requested an EWS1 form for a building that clearly does not require it (6 storey brick building, less than 25% coverage of timber cladding on the upper floor, etc). Just a scam to keep their buddies in business, forcing people to get unnecessary expensive certificates. Step 1: Yes --> proceed to step 2 Step 2: No (6 storeys) --> proceed to step 3 Step 3: No --> proceed to step 4 Step 4: Yes --> Proceed to step 5 Step 5: Less than 25%, does not span/link multiple floors --> proceed to step 7 Step 7: Yes, Balconies --> proceed to step 8 Step 8: Vertically stacked --> proceed to step 9 Step 9: Balustrades and decking not constructed with combustible material, balconies not linked EWS1 Should not be requested”

Posted 1 year ago

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Posted 1 year ago

“Our property was over valued. We have had to reduce the sale price by £25,000 as a result. We will not achieve home report figure at all.”

(Glasgow South) - Posted 1 year ago

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Posted 1 year ago

“Thank you for an honest report on my property it was much appreciated.”

(Shepherd Chartered Surveyors, Perth) - Posted 1 year ago

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Posted 1 year ago

“All very helpful and prompt”

(Perth) - Posted 1 year ago

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Posted 1 year ago

“Exceptional service from a quality Chartered Surveyors.”

(Perth) - Posted 1 year ago

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Posted 1 year ago

“Prompt and timely service. Arrived on time and was thorough and professional.”

(Perth) - Posted 1 year ago

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Posted 1 year ago

“After our experience we will be going elsewhere in future. No attempt was made to look at insulation in roof space infact surveyor didn’t even ask about access, then made an ‘assumed’ comment on the Home report. To get this changed we actually had to supply photos of the space to get him to change it. In addition during the ‘survey’ comment was made about damp to a parity wall but shared with my partner that ‘it was nothing to worry about’ It was commented on the report as ‘Damp’ but when I asked for some clarification on this it was changed to a ‘high damp’ comment and then gave our solicitor a totally different story, basically calling my partner a liar about the conversation he had had. Def feel let down by so called service.”

Posted 1 year ago

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Posted 1 year ago

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Posted 1 year ago

“I was charged twice for my survey, and promised refund has not arrived after a fortnight, with the money now held for over a month. Contact with the company is frustrating with emails unanswered and promised return of phone calls not carried out. This doesn't seem to be how a reputable company would behave.”

Posted 1 year ago

We acknowledge your comments raised in your review.

Posted 1 year ago

“We have just paid a large sum of money for a draft report that was not worth the paper it was written on. There were rooms missing off the Accommodation section, it stated that no detailed inspection of floors was possible due to fitted floor covering (all of our floors are solid Canadian Maple!), windows and doors were not fully opened or tested (why not?), the garage vehicular door was not fully opened or tested (it was!), no mention of the full electricity system test that was carried out last year, despite my wife asking if the surveyor wished to see it. These errors and omissions make it difficult to believe the remainder of the survey. This resulted in having to speak with the surveyor to express dissatisfaction and to get these errors corrected. How can a company justify these costs when they provide what appears to be a 'cut and paste' product?”

Posted 2 years ago

We acknowledge your comments raised in your review. If you would like to send me additional details regarding this i'll bring it to the attention of the Managing Partner for that area, who will investigate it further. Please send the details to david@shepherd.co.uk Thank you.

Posted 2 years ago

“Received an appointment very promptly in order for the surveyor to carry out a home report. The draft was returned in a couple of days for me to review. I found that they offered a professional service and were recommended to me by my estate agents.”

Posted 2 years ago

Thank you for taking the time to leave your review.

Posted 2 years ago

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Shepherd Chartered Surveyors is rated 4.7 based on 1,088 reviews