Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.96

4.0 Rating 2,877 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,877 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There are lots of one stars and this seems about right! They charge a fortune for a substandard job! They cancelled on us on numerous occasions, cancelled the fitting, gave us less than 2 working days notice about another delivery, want almost full payment before they have even delivered, the fitter has completely wrecked our newly decorated walls and skirting board, they left the room and the wardrobe in a FILTHY state and they don’t even get rid of the rubbish at the end of it. I would NEVER use them again! Oh, and they chipped our bannister on delivery.”

Helpful Report

Posted 4 years ago

“Bedroom furniture fine. Its taking to long to fit them. 2 days we were told. The fitter came one day but not the next came the next day and still hasn't finished. Coming bank holiday Monday now to finish off. He better do because a fitter is coming Tuesday to fit the laminate floor. Why one fitter and not two. Baffles me. As you can tell I'm not happy. If it isn't finished on Monday I will stall payments”

Helpful Report

Posted 4 years ago

“The salesman was very polite and thorough explaining how the Wardrobe units could be fitted and asking us our ideas etcHowever after he’d measured up and worked out the cost it seemed very expensive for the product and materials they are made from at £4250 and there was no written down itemised bill so no explanation as to how he came by that figure. This figure seemed arbitrary as he then suggested he could knock down the cost by £250 if we signed up there and then. It seemed unusual practice to expect people to make a decision there and then on such an amount of money and it felt slightly pressurised to do so. We weren’t impressed with the samples he brought. MDF and plastic covered - not nice. We won’t be buying from here.”

Helpful Report

Posted 4 years ago

“Designer turned up without a correct measuring tool, didn’t actually measure. Told me what I could have, barely listening to what I could actually get, generally sounded unbelievably uninterested in being there, didn’t talk through any finishes, never showed me a final design, couldn’t have left fast enough and then slapped me with a 3k project where I wasn’t even sure what I was getting”

Helpful Report

Posted 4 years ago

“2 appointments made 2 no shows.Will go elsewhere .”

Helpful Report

Posted 4 years ago

“1. Despite 2 designer visits and one from Sharps' surveyor no one noticed that one of the designs couldn't work. 2. Their fitter did extensive damage to a newly painted bedroom and broke a light in the hall. 3. When this was pointed out to Sharps they offered us half the cost of repair and insisted that we go to Retail ADR if not happy. 4. We did - and won. 5. The whole experience has taken nearly a year to resolve 6. No one has ever apologised 7. NOT recommended”

Helpful Report

Posted 4 years ago

“I wasn't happy with my first design when I saw it on the computer. I notified Sharps and the acted promptly. They sent someone the same week to do another drawing.”

Helpful Report

Posted 4 years ago

“Mr dudman we have just had a bedroom furniture fitted by them I must say there surveyor turned up with an awful attitude regarding our skillen ceilings saying oh I get the awkward jobs . Great attitude not then they sent out someone to oversee his work twice still not really explaining anything . Tried calling customer service who never seem to get back to you . And this all happened before covid 19 . We have finally had them fitted by a really nice person probably the only good thing about them was the fitter . Only we have to wait for doors to be made til they are complete . They are not forthcoming with information and really poor customer service so be warned there brochures look the part but the company is not . One unhappy customer.”

Helpful Report

Posted 4 years ago

“In 2002 I had a Sharps bedroom fitted in a property I had just bought. I spent time visiting their showroom and I was happy that the product I was buying was of good quality. In 2018 I sold the property and the bedroom wardrobes looked brand new. I recently moved to another property and contacted Sharps for a quotation. I was expecting the same high-quality product as before. The quotation was higher than I expected but I felt it would be worthwhile for a quality product. The showrooms weren't open and the 'salesman' had no samples but I felt that I couldn't go wrong with this 'quality' product. How wrong could I be? The wardrobe doors look cheap and plastic. I couldn't believe that a great product 20 years ago could go downhill so much. I wish I had gone to Ikea for wardrobes as I probably would have had a better product for a fraction of the cost. Very disappointing experience and I would never buy from Sharps again. On a positive note, the fitter was great. He was clean and tidy in his work and knew what he was doing.”

Helpful Report

Posted 4 years ago

“I was told a fitter would be arriving on a given day a Wednesday to fit the wardrobes . Arranged time off work for the work to be done then gets a phone call Tuesday to tell me it’s been delayed until Thursday . Asked to speak to a manager this was refused. I said I wanted to cancel the order as your not fulfilling the contract and told that’s not possible . So now I have lost holidays for no reason and have waited months for the fitting. Whilst I accepted that some of the delay had been caused by COVID I am unhappy with further delay wasted holiday and been given the brush off. Do not touch this company absolutely disgusted before they are fitted”

Helpful Report

Posted 4 years ago

“Cheep veneered chip board is used for the interior shelving Interior Lights that you have to wave your hand under for them to come on. Then they stay on too long after you close the door and the hilarious thing about them is, they are stuck on with double sided sticky tape that comes un stuck after a few days so the lights fall down. “Soft closing Doors” what a joke they don’t even close. The customer service guy I spoke to was rude and subservient, I paid £5,600 for these wardrobes I will NEVER EVER use Sharps again and I will not be recommending them either. I am disgusted to say the least.”

Helpful Report

Posted 4 years ago

“Horrendous. Would not buy from here. I had a design consultant come out to quote me for some cupboards. The sales person didn’t show me any of the samples and immediately started going on about taking a 25% deposit. She had a bullying manner and asked that I do not tell sharps I had said I dint want to proceed today and lie and say I didn’t answer the door?! She said I was lucky to have her as some of her colleagues would have been a ‘Rottweiler’ with me. She said why have I come I could have been at home with my family? She drew up some scribbles and came up with a nonsense quote which she said she’d do as a favour? Eh? Completely awful couldn’t wait for her to leave. Actually felt pretty shocked for the rest of the day. Not the ethics in a company I look for when making a purchase.”

Helpful Report

Posted 4 years ago

“Had an extremely bad experience with sharps! The sales person that came out to see us named Jonny was so rude and arrogant and made us feel like the wardrobes are too expensive for us to buy! He did not even measure one of the two bedrooms and gave us a quote by mere estimation without showing us any drawings or designs! We were told everything is available online if we wanted to have a look! My husband and I are completely put off and will not be using them!”

Helpful Report

Posted 4 years ago

“Very professional on all levels, looking forward to having our units fitted in July.”

Helpful Report

Posted 4 years ago

“Design visit - Simple / fast / very helpful Survey - Simple / fast - confirmed installation date and explained process - looking forward to the installation in 4 weeks time”

Helpful Report

Posted 4 years ago

“The surveyor was efficient, polite and explained everything. Could not have done better.”

Helpful Report

Posted 4 years ago

“Very efficient, helpful and good advice. Marcus was excellent at recommending the design and adding features. The surveyor was first class.”

Helpful Report

Posted 4 years ago

“Designer was prompt, courteous and respectful as visit took place during COVID 19. He was very attentive which meant we got the design we wanted. The young surveyor was clearly passionate about his work and provided us with a 3D CAD plan which was amazing. We have used Sharps on three occasions and would not hesitate to use again if required.”

Helpful Report

Posted 4 years ago

“My visit was very professional....Steve I think it was was incredibly polite and left me feeling very happy that I had chosen Sharps.”

Helpful Report

Posted 4 years ago

“Very poor value for money, fitted lights are on a movement detector and only come on if you wave your arms around and they don’t automatically go off when you close the doors either. when I complained I was told that’s just how they are (Put up with it) and for the amount that I paid I expected better. Be warned that the wardrobes don’t come with backs so if you don’t paint before ( which they recommend you don’t ) then you have to paint afterwards. Again for the amount paid you would expect to have the backs supplied. Altogether a total rip off and I wish I’d gone elsewhere.”

Helpful Report

Posted 4 years ago

Sharps Bedrooms is rated 4.0 based on 2,877 reviews