Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.95

4.0 Rating 2,893 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,893 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

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“Very proffessesional installer,work hard into the early evening to ensure it was installed properly”

Helpful Report

Posted 9 years ago

“Very pleasant and efficient fitter. Very pleased with the finished product.”

Helpful Report

Posted 9 years ago

“The supply, fitting and the end product of the wardrobes are all excellent. Would recommend the product and the process, if not the price. However, the initial design agreed with the designer had to be amended, because when Sharps' surveyor came, he said it was not deliverable as drawn. However, this change has proved beneficial in practice and we are very pleased with the result.”

Helpful Report

Posted 9 years ago

“My long awaited Sharp wardrobe was fitted July 2016, and I am absolutely delighted with it. The designer and surveyor were very efficient, and the fitter did an excellent job. The completed installation took only one day. I would not hesitate to recommend Sharp Bedrooms.”

Helpful Report

Posted 9 years ago

“We are delighted with the finished product. We have just what we wanted, thanks to expert advise and workmanship, every step of the way.”

Helpful Report

Posted 9 years ago

“The level of products quality is disgusting and the skill level of fitting and finish is disgraceful. It's not up to the standards sold to us by the Sharps salesman, to the timeline promised or the cost of the product. A list of issues is given below, a selection of a few of the photos submitted are also below. Full pictures and videos of issues are also attached via download from Google docs. Winrar will be required to unzip the files as I have compressed them for quicker downloading. The issues unfortunately couldn't be taken up directly with the fitter due to his bad attitude towards negative feedback that can be seen in the text message timeline provided in the download archive, where up on challenging him on quality issues he assured me by saying "As for looking cheap, I don't make them!". I wish I were able to provide a video of what sounded like a tantrum being thrown by the fitter, in my bedroom, slamming doors, dropping and kicking tools, swearing and whatever else he was doing; during the final build on Sunday 9th October, before he demanded payment and a signature. I have never before felt so uncomfortable in my own home and honestly didn't know what to do other then walk away down stairs and let the tantrum commence. I can assure you if any attempt by the same fitter is made to either contact me or my partner, or enter my house again I will refuse entry and call the police if necessary. My partner and I are 33 weeks pregnant and need this Dream wardrobe for additional storage. We were sold on the idea of Sharps due to a recommendation from neighbours and then by the one-day installation time scale and quality sold to us by the Sharps salesman. Everything start ok, until the surveyor turned up and told us that everything the designer (salesman) had done was wrong and not possible to build. We had to make changes, lose the lighting, lose some shelving, it was a farce but we accepted it at the time, laughing to the surveyor about the salesman using an iPhone app to measure the angle of the roof! Then the fitter turns up on fitting day, later than expected but all very friendly and knowledgeable, told us his life story and then got on with fitting. Straight away he found issues with the drawings done by the surveyor. Shelves that wouldn’t be accessible if left the way drawn for one example. He was very helpful, suggesting ways to change it which my partner and I just accepted as we just needed the wardrobe finishing as soon as possible. Day two was the same thing, friendly, helpful, until I noticed that the doors were not the same angle as the roof, it all went downhill from here. The fitter said he couldn't finish it. He said "I will put the draws together", and then order new doors using templates he made from cutting the old ones. He said they would be with us Tuesday and that he would fit them within the week. We felt really bad but could hardly blame the fitter because he showed me how the salesman had actually got the measurements correct but the surveyor had changed them! I couldn't believe my ears! Moving to the text messages: I actually missed the fitters first call on Monday. I text Tuesday to find the doors promised for Tuesday would be delivered on Thursday. Fitter promised an update on Wednesday 5th. I agreed eager to get it sorted and finished as the rest of the room needs decorating asap. Fitter said “Don’t worry, we have to have all jobs completed within 7 days and I will do it ASAP. No news on Wednesday as promised I text again on Thursday and got an update an hour later after I suggested my partner was available Saturday for him to finish. I mentioned some quality issues I had found with the work in progress. The fitter responded as mentioned before “As for looking cheap, I don’t make them”. Fitter called explaining how his week had changed and how he was doing us a favour by commuting all the way back from the Cotswolds to come home and check the doors were correct, only to have to return back down to the Cotswolds the following day being Friday. I text on Friday to confirm for Saturday and got no reply. The fitter then called to say his van had to go into the shop for the brakes to be fixed Saturday morning and that he didn’t know when he would arrive. My poor pregnant partner sat in all day Saturday only for him to cancel blaming the garage who apparently couldn’t fix his brakes. He explained he had a job to do on Sunday morning but would be with us by 2/3 o’clock for sure. So you can imagine the fun we had on Sunday, this time it was my turn to sit and wait for hours until he finally turned up close to 5:30, complaining about the poor light in the rooms. He’d had a long day; he couldn’t see his pencil marks on the dark wood apparently, my neighbours would be unhappy with the noise (I went round and asked then, they were fine with it). Telling me how I was taking it out on the wrong person because I suggested I would have to pass this ongoing issues on to customer service if the Wardrobe wasn’t finished that day. He’d lost holidays and work because I was making him do it. Nothing to do with the missed promises or rubbish he’d been feeding us all week. So here is our reward for £3000 of hard earned money with a baby on its way. We’re very sorry to inform you, it’s nowhere near good enough. A list of known/found issues so far: Damaged and scratched products. Gaps in joints and joins that are not even cut straight. Screws missing in fixings and fittings. Holes made with no fixings covered in Stickers. Loose door hinges. (See video) Bowed doors. Doors not aligning or flush. Issues with fitter scheduling and attitude. Issues with incorrect measuring causing delays. Issues covered or hidden with excessive sealant. You can download a full set of pictures here: https://drive.google.com/file/d/0B785JVW3n4B3dlpmd1pEWHNZQVk/view?usp=sharing”

Helpful Report

Posted 9 years ago

“Sharps were excellent throughout the process. From the first visit where the designer was helpful, listened to our ideas and needs and designed a fantastic bedroom with drawers and wardrobes. The process from here was simple, Sharps kept us up to date with progress and appointment times and staff were friendly, efficient and helpful. On the day of the fitting Sharps arrived on time and got the job done to a high standard. We were really happy with the finished products and have already recommended to friends and family.”

Helpful Report

Posted 9 years ago

“We are having loads of issues with Sharps and a complete lack of communication from the initial salesman, to the designer, and now the customer services. The products have been delivered and have simply been left on wooden floors with no packaging to protect them whatsoever. Nobody cares. I really regret giving Sharps any money at all. They do not deserve it. Not one thing from the moment we placed our order has gone correctly, and nobody in customer services cares at all.”

Helpful Report

Posted 9 years ago

“Sharps provided a smooth process from start to finish The designer listened to our requirements The builder could have been a little sharper with the cutting Overall we were really pleased with the finished product”

Helpful Report

Posted 9 years ago

“Design service could have been better, as a second designer had to check the original designer's work. Consequently the fitting of wardrobes had to be delayed. However, pleased with installation. The fitter was very thorough, friendly & courteous. Finished wardrobes look good & compliment the bedrooms. Mrs Wardle”

Helpful Report

Posted 9 years ago

“We got a quote from Sharps as we wanted sliding wardrobes fitted professionally as we live in an old cottage where the ceiling,walls and floors are all out. We were very impressed with everyone involved, designer, surveyor, delivery men who carried very large doors up narrow stairs without any problems, and not least the fitter who done a brilliant job. Our bedroom looks amazing.”

Helpful Report

Posted 9 years ago

“After reading the mixed reviews I was apprehensive however gave benefit if doubt and arranged for a designer to come round for a quote on new wardrobes. Designer didn't turn up at agreed time. When I called Sharps the girl I spoke to said they'd left a message on m phone saying he couldn't make it. She told me he'd had a family emergency and had to go to hospital. I then checked my phone and they did call 45 mins before the appointment to tell me he wasn't coming. The message said he was running late from previous appointment. Mixed messages from Sharps which doesn't give me confidence. Also 45 mins notice is far to short when I'd already left work to travel home.. I will not be re arranging an appointment.”

Helpful Report

Posted 9 years ago

“fitted wardrobes excellent,looks really good”

Helpful Report

Posted 9 years ago

“So pleased with my fitted wardrobes the fitter was excellent i really recommend this company”

Helpful Report

Posted 9 years ago

“Had sharps wardrobes fitted and now got damp and mould on clothes and shoes not had this problem before when we had fitted wardrobes in .I contacted them and was told it is alive style condition and they will not do anything about it although there is a 12years guarantee so we are left with wardrobes we cannot use properly.”

Helpful Report

Posted 9 years ago

“Not worth what we paid, especially given all the errors. Their process, with a designer, then a surveyor, then a fitter, and a separate customer service department to speak with, leaves a lot of room for error and miscommunication. The wrong materials were delivered, so the fitter had to request additional materials, which added time to the build. Due to this, they actually sent someone to collect the rubbish, but they only collected half of it and I had to schedule again. They didn't send a mirror and tie rack with the initial batch (designer had put it in, but not the surveyor), so had to send another delivery and schedule another fitter. That second fitter just came and I discovered they sent the wrong tie rack, so we have to go through the whole process again. Customer service has been very pleasant to work with, but I wish there weren't problems to begin with. Thank goodness I'm not working at the moment. If I had a job to go to, I'd get fired for missing so much work. In addition, I don't like having to separately contract out the prep and clean-up work. I wish they did it end to end. And I don't love the finished product. It's fine, but not worth the premium paid. The designer discussed a dressing table for our walk-in, but what he didn't communicate was it was more of a large desk than a small dressing table, which feels too big in the space. I honestly think we'll end up moving it into one of the kids' rooms as a desk and I'll have to buy a new dressing table anyway.”

Helpful Report

Posted 9 years ago

“I have just cancelled my paid order for a fitted wardrobe and am to receive a full refund for a catalogue of errors from Sharps. The initial designer took incorrect measurements, noted by the surveyor in the following visit. Was informed I would receive a call to book in delivery and installation and had to chase as no call received. In fact I was told they tried to contact me - strange, as no missed calls or voicemail. Then informed my order was under the amount to be delivered from the manufacturer. A complete shambles from start to finish. Avoid this company if you value your time, Money and sanity. Thoroughly unprofessional.”

Helpful Report

Posted 9 years ago

“Clean and tidy. Organised the storage really well. We went from 0.5m of hanging space to 8m!”

Helpful Report

Posted 9 years ago

“Sharps do exactly what they say on the tin. They come out and measure up your room, take plenty of time to go through and actually find out what you are looking for. The person that visits you gives you sensible options that will fit in with what you want. They come out and check the measurements taken work out to be exactly what the first chap suggested. Then they get under work, within no time, the room is completed, tidied up and ready to continue. The quality of the materials is absolutely top notch as well.”

Helpful Report

Posted 9 years ago

“Shaps took care of everything, and the professionalism and politeness of the staff amazing. And the bedroom, now looks fantastic.”

Helpful Report

Posted 9 years ago

Sharps Bedrooms is rated 4.0 based on 2,893 reviews