Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.96

4.0 Rating 2,879 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,879 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

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“Had sharps wardrobes fitted and now got damp and mould on clothes and shoes not had this problem before when we had fitted wardrobes in .I contacted them and was told it is alive style condition and they will not do anything about it although there is a 12years guarantee so we are left with wardrobes we cannot use properly.”

Helpful Report

Posted 8 years ago

“Not worth what we paid, especially given all the errors. Their process, with a designer, then a surveyor, then a fitter, and a separate customer service department to speak with, leaves a lot of room for error and miscommunication. The wrong materials were delivered, so the fitter had to request additional materials, which added time to the build. Due to this, they actually sent someone to collect the rubbish, but they only collected half of it and I had to schedule again. They didn't send a mirror and tie rack with the initial batch (designer had put it in, but not the surveyor), so had to send another delivery and schedule another fitter. That second fitter just came and I discovered they sent the wrong tie rack, so we have to go through the whole process again. Customer service has been very pleasant to work with, but I wish there weren't problems to begin with. Thank goodness I'm not working at the moment. If I had a job to go to, I'd get fired for missing so much work. In addition, I don't like having to separately contract out the prep and clean-up work. I wish they did it end to end. And I don't love the finished product. It's fine, but not worth the premium paid. The designer discussed a dressing table for our walk-in, but what he didn't communicate was it was more of a large desk than a small dressing table, which feels too big in the space. I honestly think we'll end up moving it into one of the kids' rooms as a desk and I'll have to buy a new dressing table anyway.”

Helpful Report

Posted 8 years ago

“I have just cancelled my paid order for a fitted wardrobe and am to receive a full refund for a catalogue of errors from Sharps. The initial designer took incorrect measurements, noted by the surveyor in the following visit. Was informed I would receive a call to book in delivery and installation and had to chase as no call received. In fact I was told they tried to contact me - strange, as no missed calls or voicemail. Then informed my order was under the amount to be delivered from the manufacturer. A complete shambles from start to finish. Avoid this company if you value your time, Money and sanity. Thoroughly unprofessional.”

Helpful Report

Posted 8 years ago

“Clean and tidy. Organised the storage really well. We went from 0.5m of hanging space to 8m!”

Helpful Report

Posted 8 years ago

“Sharps do exactly what they say on the tin. They come out and measure up your room, take plenty of time to go through and actually find out what you are looking for. The person that visits you gives you sensible options that will fit in with what you want. They come out and check the measurements taken work out to be exactly what the first chap suggested. Then they get under work, within no time, the room is completed, tidied up and ready to continue. The quality of the materials is absolutely top notch as well.”

Helpful Report

Posted 8 years ago

“Shaps took care of everything, and the professionalism and politeness of the staff amazing. And the bedroom, now looks fantastic.”

Helpful Report

Posted 8 years ago

“The brochure offered a good insight to what we required the salesman came out gave us a decent quote ( though got his measurements wrong good job a assessor comes out to check everything is correct ) .The fitter came on time and did a great job”

Helpful Report

Posted 8 years ago

“We have not ended up with what was designed and paid for, very disapointing. A shelf was supposed to be fitted above the bed. We were told by customer services that because of health and safety issues it was not possible. This was on the day of installation when I complained to customer services because fitter know nothing about it. This is despite a surveyor visiting after the initial planning stage to ensure that everything would go ahead as planned, he made no reference to the fact it couldn't be done. Also, shelves were supposed to be fitted in the bridge unit. Again fitter knew nothing about it. They said they would order the shelves for the bridge and revisit. This is more time to be wasted. Overall, very disappointed”

Helpful Report

Posted 8 years ago

“From choosing our wardrobes to the designer and fitter that came to our house, all of them were very helpful and professional. I am delighted with my wardrobes. They are well built and look beautiful.”

Helpful Report

Posted 8 years ago

“Everything!! Parts missing, serious delays, awful customer service, poor workmanship, damage to our property by their staff. Had it all removed and full refund. Can't advise people to stay away from them strongly enough.”

Helpful Report

Posted 8 years ago

“Fantastic efficient service all round. Very pleased and would recommend.”

Helpful Report

Posted 8 years ago

“I booked a visit by one of the designers, he was due today for which I took a day out of work, I was called forty five minutes prior to the meeting to be told by customer service he had to go to A&E. I was offered the same designer later this week, how urgent an A&E issue is it that you can book the same person in a day to forty eight hours later? When I expressed my annoyance at my time being wasted and the frustration to an appointment later this week, the customer service representative's attitude changed to one of indifference and an eagerness to leave the call. No apology was offered. My honest opinion is I was bumped by the designer in favour of another call, I would hate to think its just laziness or profitability that kept him from the appointment. I will not be using this company again Mr Swift”

Helpful Report

Posted 8 years ago

“We were happy with the planning, design and fitting of our bedroom The designer was patient, listened to our ideas and tried a few different options to get the most out of the space we had. The delivery and installation was completed within the planned time frame with the products being well built and sturdy Overall we were pleased with the finished product/room Although during the planning design and fitting stages there was regular communication with Sharps there was nothing in the way of after sales; courtesy call, satisfaction or evaluation. Thought that computerised images would have also been used to illustrate designs during planning visit instead of drawings.”

Helpful Report

Posted 8 years ago

“I would thoroughly recommend Sharps bedrooms to anyone. The staff all appear to be as helpful as they can possibly be - everyone representing the company turned up on the day that they were expected - the designer, measurement checker and fitter - even the follow up engineer (when we had a problem with one of the cupboards opening.) They all took great care and were very professional and courteous. The fitter who built the cupboards was amazing as he started off with just endless planks of wood and turned them into beautiful wardrobes which fitted the awkward angles of our bedroom perfectly. We visited the show room in Milton Keynes where we could see a full range of all the different styles of cupboards and fittings available and that was great in helping us make up our minds as to what we wanted. My only negative comment at all is that we were not given a time, only a date, for the follow up engineer's visit and it would have been helpful to know approximately he would turn up. (morning or afternoon)”

Helpful Report

Posted 8 years ago

“I am generally happy with the fittings and the fitter. The finish of the under stair storage cupboard is good.”

Helpful Report

Posted 8 years ago

“Like the finished product, staff very helpful and pleasant throughout. I did find it rather expensive for what we actually had done and thought for the price the room would have been cleaned to a reasonable standard and rubbish removed”

Helpful Report

Posted 8 years ago

“Beautifully fitted furniture, sturdy and fitted in less time than predicted. Very pleased with the final result.”

Helpful Report

Posted 8 years ago

Helpful Report

Posted 8 years ago

“Still awaiting fitting, date was agreed Thursday 29th September to complete Friday 30th and living in a one bedroom house we had to move out on Tuesday 27th when delivery was made and stay in bed and breakfast. Have now heard from the fitter to say he will not arrive until "some time Friday afternoon" and wants to work all weekend, two days overdue at additional cost to us. Having contacted Sharps they accepted no responsibility and refused to reimburse our additional costs. Not impressed with customer service”

Helpful Report

Posted 8 years ago

“Used co. suggests by your sales man. To remove furniture, roll back carpet and move bed. Took 10 days, before units were usable. 8am day 1 items removed, day 2 14.30 delivery day 4/5 fit, day 10 carpet cut/refit. Stressful and disruptive times.”

Helpful Report

Posted 8 years ago

Sharps Bedrooms is rated 4.0 based on 2,879 reviews