Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.96

4.0 Rating 2,877 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,877 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had wardrobes fitted in May doors dropped gaps in between the doors,when i complained they sent me a piece of paper to adjust them myself absolutely know way would i use them or recommend them again.”

Helpful Report

Posted 3 years ago

“Appaling service, product not at all worth the price, we were given wrong parts and bits were damaged. The worst of all is their customer service - so bad and just don't answer any questions or take accountability. Would never reccommend to anyone. Could get much better quality for far cheaper elsewhere.”

Helpful Report

Posted 3 years ago

“Very poor customer service which denied your designer a sale. Hope you are proud…..”

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Posted 3 years ago

“We had a fitted wardrobe put into our 4th bedroom. On the day of the fitting it was noted that there were gaps between the sliding doors and the framework, big enough to put a file through. We reported this to sharps who sent the fitter back to make adjustments. This made a small but still unsatisfactory difference. We contacted Sharps again to state that we were still not satisfied. In the end they sent an Area Manager out to look at the workmanship and to write a report, which included re-ordering several replacement materials. These were due to arrive am on the Friday, but failed to arrive on time. We contacted Sharps and advised them of this, and stated we could not stay in any longer as my wife had a hospital appointment to go too. They agreed to put the materials on the van on Monday. No delivery on Monday. Contacted Sharps again, who said there had been a problem but the goods would be there by 10:30am the next day, as a new fitter had been appointed to our "job" and he would arrive at the same time. He duly arrived at 9:30am, we pointed out the materials had not arrived. The new fitter looked at the project in hand and made a few adjustments and pointed out that the original fitter had put the shoe rack in the wrong way around, which he showed us before correcting his previous colleagues error. The materials were finally delivered, but there were some "door stops" that had been ordered not present with the order. The fitter requested that they be sent direct in the post to us. We spoke to Amy in Customer Services who confirmed that they would be put in the post that night and would complete a file review to see if we would get any compensation because of all the problems we had had. 16 days later the "stoppers" have still not arrived, neither have we heard anymore from Amy. We were recommended to Sharps by our daughter in law, as part of the referral agreement, they should have received a £50 M&S Voucher upon completion, but they have not received anything. DO NOT BUY from this "over priced" company who do not have the qualified fitters or an appropriate Customer Services Team”

Helpful Report

Posted 3 years ago

“After 4 month of wait, my wardrobe was fitted last week. Wardrobe in design look great, but the installation is pathetic. 1) Alignment of out frame is poor. You don't expect that after spending almost £4k on wardrobe. 2) Mirror panel in 2 of the sliding door is lose and it will get worse by time 3) Shelves looks flimsy, not a quality you world expect from high-end company 3) Fitter let my room messy and dirty with saw dust 4) All shelves were full of saw dust, which i have to spend hours in cleaning. 5) Sliding door were dirty from inside, which i cant notice. when these door rubbed over my hanging clothes, it made all of them dirty. There are tough to clean as there is no space. when i reported this to sharps, the gentlemen asked me, why don't you clean yourself. Yes i cleaned it after paying hefty sum to you and requesting to clean areas where i can't reach. My suggestion, never go with Sharps, poor installation, poor customer service and poor quality.”

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Posted 3 years ago

“Beta was very professional and new her job very well. She understood what we are trying to achieve in the 2 bedrooms”

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Posted 3 years ago

“Professional, listened to what I was asking for. Lovely experience and not a bad price for everything”

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Posted 3 years ago

“Everyone we’ve spoken to have been very helpful”

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Posted 3 years ago

“It was very easy to what the units will look like I was happy with the visit.”

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Posted 3 years ago

“Very thorough and professional l”

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Posted 3 years ago

“Terrible Customer Service, Sharp take no ownership when the cupboards have missing parts i.e. hanging rails missing in a delivery, and i had to sit in cupboard waste blocking my whole lounge room for 7 days, even though sharp forgot to send the hanging rails. Terrible company, wouldn't offer to assist until i payed last 10% of uncompleted works. Customer service team were rude and they outsource a lot of the work so they can avoid responsibilities.”

Helpful Report

Posted 3 years ago

“Did not feel wardrobe designer was of the usual high standard He was a little presumptuous which we found unsettling we were relieved when he left”

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Posted 3 years ago

“Helpful & professional”

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Posted 3 years ago

“Excellent”

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Posted 3 years ago

“Polite designer with full explanation after he hsd completed the design.”

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Posted 3 years ago

“A straightforward visit which was carried out smoothly.”

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Posted 3 years ago

“Just what we wanted. No pressure selling. Just a discussion and a plan of what we wanted. Some good ideas from the sales man and same again from the designer. My wife and I found what we wanted in a new bedroom storage at a decent price.. It will be fitted in the new year.”

Helpful Report

Posted 3 years ago

“RUDE and VERY UNPROFESSIONAL RUDE: The designer called at 8.47am in the morning to reschedule the appointment. He came without wearing mask, which was fine because my wife and i put ours on just in case. My wife sneezed (not in front of him she was minding her own business) and he asked if she has covid. Seems he's very busy to finish his job and pushed very hard to get the sales, he finished his 'design' (on a piece of paper) in approx. 20 mins after visiting --- for your reference, we asked for fitting a dressing room not a bedroom. UNPROFESSIONAL: He can't CAD, probably the first interior designer i met who can't CAD. He asked us for the measurements of our old wardrobes. I told I have 3 wardrobes for now then he said so the double rails should be fit. I then asked how about night dresses, he said we can put one single rail if you want. 'Then how about drawers?' 'Yes we can have drawers.' 'But how many?' 'It's up to you.' I don't want to be harsh but honestly this is exactly the same job i can do on IKEA planner with a much cheaper price (2000 vs 7000 with discount) and better visual (at least it's 3D).”

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Posted 3 years ago

“Sold the dream - anything but. After needing some built in wardrobes i contacted sharps as apparently one of the best in the UK. We had a design appointment with a man who did not stop waffling and what was supposed to be a 30 min appointment turned into over 2 hours. We were sold the dream from this guy, best in the business, amazing installers. The whole process has been a disaster, the fitter it was his first week on the job, was told it would take 2 days max, on the third day my bedroom was left a bomb site, dust everywhere, new carpets and underlay had been hacked and the wardrobes no where near finished and what had been done was an awful standard. This was when the installer proceeded to tell us that he had no idea what he was doing, he had no support and was about to quit. To be fair to sharps they have rectified this within a few weeks however its nearly two months later and i am still constantly chasing the complaint i made. There is absolutely no customer service in this company its disgusting.”

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Posted 3 years ago

“The finished product is just OK, but I definitely would not recommend the company to anyone else and I wish we had gone elsewhere (and should have read these reviews before committing £3,500). We ordered built-in cupboards for a bedroom. The order was made in early July and the installation was done in mid October. There was poor communication throughout with a complete disconnect between what different people were telling us. For example, the installer bitching about head office and the sales teams and telling us they only look out for themselves. For the time you'll have to wait and the cost you'll incur, definitely go elsewhere.”

Helpful Report

Posted 3 years ago

Sharps Bedrooms is rated 4.0 based on 2,877 reviews