Name: Sharps Bedrooms
Rating: 3.96

“One bedroom complete and very pleased. Study - 2 doors missing. The main work was completed last Monday, we were told that the missing doors would be delivered on Wednesday and fitted on Thursday. They didn't arrive on Wednesday but the fitter turned up to fit them! We were then informed that they would try to deliver on Saturday and that we would receive a message on Friday. No message and still no doors. I wonder where they are. Probably won't hear again until Monday if we are lucky.”

Helpful Report

Posted 3 years ago

“The designer rang the day before to rearrange the time, which was absolutely fine. He was on time on the day, and was really efficient with his time at the house. He listened to our ideas and made lots of good suggestions, and then was happy to crack on with the drawing whilst we had another visitor. Really impressed with his design.”

Helpful Report

Posted 3 years ago

“Awful. Designer couldn’t be bothered clearly. Had already decided we couldn’t afford the service. Kept asking if we “have any idea how much it will cost” and pushing us to choose a cheaper option. He was rude. Arrogant. Questioning our every decision. When we tried telling him our needs, he kept trying to tell us we “don’t really need that” and was an absolute idiot to be honest. It’s sad because we were so looking forward to having a creative designer with us and he wasn’t at all creative or interested in listening. We came up with a design ourselves and then he simply wrote a long list of numbers with no relevance or indication as to what they were in relation to, ending with a 4 digit figure over £6k and then kept saying “oh I forgot something” and write down another number or two to add on. At this point I’d like to say we could more than afford to go ahead, but honestly had no idea what we were paying for, and the end number was really over inflated, though we may have not thought so if he’d told us what we were actually paying for. Note they only build you a skeleton, there is no back to wardrobes. The wall is the back. So for such a basic set up with no service, creativity and very very basic finishes of MDF you’d expect some itemisation at least with a little idea of what you’re paying for… overall an absolute horrible experience with a company that profiles you before even talking to you. Oh and to top it off, he said “you won’t need long hanging rails, hopefully your son won’t be into dresses fingers crossed” - he was talking to a same sex couple, and knew it. Shame on you sharps, hiring bigots.”

Helpful Report

Posted 3 years ago

“The designer rang the day before to rearrange the time, which was absolutely fine. He was on time on the day, and was really efficient with his time at the house. He listened to our ideas and made lots of good suggestions, and then was happy to crack on with the drawing whilst we had another visitor. Really impressed with his design.”

Helpful Report

Posted 3 years ago

“The designer rang the day before to rearrange the time, which was absolutely fine. He was on time on the day, and was really efficient with his time at the house. He listened to our ideas and made lots of good suggestions, and then was happy to crack on with the drawing whilst we had another visitor. Really impressed with his design.”

Helpful Report

Posted 3 years ago

“The designer rang the day before to rearrange the time, which was absolutely fine. He was on time on the day, and was really efficient with his time at the house. He listened to our ideas and made lots of good suggestions, and then was happy to crack on with the drawing whilst we had another visitor. Really impressed with his design.”

Helpful Report

Posted 3 years ago

“Planning and advice for building our wardrobes was great, very professional and great technology”

Helpful Report

Posted 3 years ago

“Excellent visit; updated our initial design to suit my wife's mobility needs.”

Helpful Report

Posted 3 years ago

“Some positives but some extremely disappointing areas to think about if you are going buy with Sharps Firstly, they are very expensive and in retrospect, I should have gone with a local carpenter who likely would have done close to as good a job at significantly less eye water prices Positives: - Design process is professional and in depth - Amount of choice is impressive - 12 year guarantee a good selling point especially if you are planning on selling property Huge negatives on our personal experience: When they measured the wardrobe, they made four big mistakes 1. did not take the plug into account and so the original plan did not work and the fitter had to adjust on the day - unsure how you miss an entire plug in the design/measuring phase 2. Did not order an entire part of the shelving unit to attach it to the wall 3. Forgot to order one of the shelves completely 4. Did not put in the design to have holes for wires in the fitted shelf in the fireplace to pass tv cables through Overall this led to a massive delay of three weeks - fitting is meant to take 2 days This meant having a heap of uncut wood in our lounge for three weeks To make things more comical, in week 2 they sent a fitter out to finish the job but didnt tell him what the job was and so he didnt bring any of the right tools to complete it delaying the process again What really irked me is then their demand for the final 10% of the payment despite this terrible service for an already ludicrously expensive product When i pushed back on it, I then got radio silence for three month making me think they realised their mistakes and passed on the final payment I got 1 missed call three months later which i missed but no follow up email or call 2 weeks after that, I get an email asking me to pay a final bill of £100 (down from the final £350 10% that was left to pay) - if I did not pay it within 6 days they threatened to pass me to credit control to then chase the full final 10%. To add to it, 4 months after the fitting and the doors on the wardrobe are already no longer flush or straight All in all - disappointing service and very frustrating about the final payment I gave it 3 stars as we the final product is adequate, the initial customer service was genuinely apologetic about their numerous errors and the 12 year guarantee means they will come to align the doors (at least we hope they will!) But do your shopping around and think about local carpenters and smaller businesses as they will probably save you a few £'000 and give you a very similar finish - I would also ignore their sale prices, they essentially always have a sale so that "saving" is really arbitrary I hope this review has helped!”

Helpful Report

Posted 3 years ago

“Very professional and knowledgeable, no hard sell just clear information about the product. They give you time to consider the quote without pressure.”

Helpful Report

Posted 3 years ago

“Was excellent”

Helpful Report

Posted 3 years ago

“Respectful, thoughtful and professional service at a reasonable price. Perfect! I look forward to the wardrobes being fitted in the same stress free professional way.”

Helpful Report

Posted 3 years ago

“Was excellent”

Helpful Report

Posted 3 years ago

“Was excellent”

Helpful Report

Posted 3 years ago

“Look very smart”

Helpful Report

Posted 3 years ago

“Very professional. Not pushy. Knowledgeable. At the 1st visit, the gentleman did drawings of our design requirements. The 2nd visit was to finalise the order and the 3rd visit was to remeasure and double check the colour scheme and spec. All very organised.”

Helpful Report

Posted 3 years ago

“Great service from surveyor and sales guy , looking forward to installation now hope that's as good , can't come soon enough”

Helpful Report

Posted 3 years ago

“Excellent service all around. Alison was very friendly and super helpful, and created wardrobes that we wanted”

Helpful Report

Posted 3 years ago

“Personable Thorough Spritely”

Helpful Report

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

Sharps Bedrooms Reviews