Name: Sharps Bedrooms
Rating: 3.95

“Well Done! Excellent service, superb workmanship and a great result.”

Posted 11 years ago

“We had our wardrobes fitted in September 2014 and are very pleased. The service we received was professional with quality workmanship. We would recommend. Mr & Mrs Newton”

Helpful Report

Posted 11 years ago

“We are pleased with our fitted wardrobes plus vanity/desk area which suits the rather smallish area but giving lots of hanging and drawer space. The fitter was very competent and considerate and did a good job.”

Helpful Report

Posted 11 years ago

“I would not recommend Sharps. Mine is a long story so let's begin I had the designer visit in October draw a plan for the room quite surprised that this was not done on a computer as he spent quite a bit of time drawing in curtains etc which were not relevant to the job. I was quite taken with the Glamour Unit but did not like what he had drawn underneath so decided to go to various show rooms and finally found one that had three draws under but when you opened them up theydraw split into two. I asked the designed to come back as we had found what we were looking for. He changed the plan but because the drawers were bigger he said that I could not have one long handle but two small ones. A bit surprised as the brochure showed long handles. He did said that what I chosen was a special and that Surveyor should confirm. Surveyor came and confirmed all ok we said that we were quite happy to wait until January for fitting. Sharps then phoned to say they would deliver on Tuesday 27th and would be fitted on 28th. Delivery was made and payment taken, then in the afternoon said that the fitting had been delayed a day. On the Thursday the fitter arrived and later in the day went to see how all was going he had started on the Glamour unit and as he was putting the draws in I noticed that these were incorrect there was three draws two the same size and one bigger draw. I spoke to the fitter and he said he had to phone to fnd out how to fit this as it it not one he had seen before I sad that ths was incorrect. He did say he had fitted one like mine but because the draws are smaller it would mean taken all the top part out with included mirrors stuck to the wall. He suggested the we phone the next morning as it was late and no one would be there. Next morning taking time off from work the fitter phoned Sharps head office at 9. He came back and said they would phone me. Later a lady phoned to say the this was the new design and the old design was not available. I was not happy and asked to speak to a supervisor who eventually phoned me back and said that same thing, by this time I was not happy as you cannot just changed the design and not tell the customer and said to come back to me with some suggestions. I even phoned the designer who himself did not know that the design had changed. I thought it was a bespoke but I think they have the carcasses and build round that. I keep saying this was a special not the old design but this went on deaf ears. This was now Friday evening and nothing had been resolved with the unit. Fitter fitted all the other units but asked not have the handles fitted as the fitter did say that a long handle was possible and was not sure if this is because the unit they had fitted was the incorrect one although I do not know how the draws could have been longer on the original design. By now I was not happy and sent an email to the the CEO who to date has still never replied or phoned. Monday at about 4.50 a lady phoned and left a message to say she would only be in the office for another 10mins to phone her back unfortunately I was in area that had no signal so eventually got to speak to her on Tuesday and was told that they can now change the unit, this was a bit late as I was resigned to the fact that we would not get the unit we asked for so was having the carpet laid that day and the bed delivered. Still not sure what to do and was wondering where did this unit come from I have said before I decide if I kept what I got what compensation would I they be willing to pay. I was even more annoyed as if they had said on Friday let us go away and see what we can do rather than this is a new design and basically I had to accept it I would of not had my carpet laid. The same lady came back to me the next day with a sum of £200 which I thought was an insult given the time I had taken from work and the stress of all this. I asked about the handles they had been ordered. Phoned call on Wednesday handles to be delivered on Thurday and fitted on Friday, which they were. Phoned call to say the compensation was. It 5% of the total cost which comes to £246.50 still I think an insult. Further more our good friends who recommended Sharps are very embarrassed about this. I have had enough of Sharps they really need to get their act together.”

Helpful Report

Posted 11 years ago

“I would not recommend Sharps. Mine is a long story so let's begin I had the designer visit in October draw a plan for the room quite surprised that this was not done on a computer as he spent quite a bit of time drawing in curtains etc which were not relevant to the job. I was quite taken with the Glamour Unit but did not like what he had drawn underneath so decided to go to various show rooms and finally found one that had three draws under but when you opened them up theydraw split into two. I asked the designed to come back as we had found what we were looking for. He changed the plan but because the drawers were bigger he said that I could not have one long handle but two small ones. A bit surprised as the brochure showed long handles. He did said that what I chosen was a special and that Surveyor should confirm. Surveyor came and confirmed all ok we said that we were quite happy to wait until January for fitting. Sharps then phoned to say they would deliver on Tuesday 27th and would be fitted on 28th. Delivery was made and payment taken, then in the afternoon said that the fitting had been delayed a day. On the Thursday the fitter arrived and later in the day went to see how all was going he had started on the Glamour unit and as he was putting the draws in I noticed that these were incorrect there was three draws two the same size and one bigger draw. I spoke to the fitter and he said he had to phone to fnd out how to fit this as it it not one he had seen before I sad that ths was incorrect. He did say he had fitted one like mine but because the draws are smaller it would mean taken all the top part out with included mirrors stuck to the wall. He suggested the we phone the next morning as it was late and no one would be there. Next morning taking time off from work the fitter phoned Sharps head office at 9. He came back and said they would phone me. Later a lady phoned to say the this was the new design and the old design was not available. I was not happy and asked to speak to a supervisor who eventually phoned me back and said that same thing, by this time I was not happy as you cannot just changed the design and not tell the customer and said to come back to me with some suggestions. I even phoned the designer who himself did not know that the design had changed. I thought it was a bespoke but I think they have the carcasses and build round that. I keep saying this was a special not the old design but this went on deaf ears. This was now Friday evening and nothing had been resolved with the unit. Fitter fitted all the other units but asked not have the handles fitted as the fitter did say that a long handle was possible and was not sure if this is because the unit they had fitted was the incorrect one although I do not know how the draws could have been longer on the original design. By now I was not happy and sent an email to the the CEO who to date has still never replied or phoned. Monday at about 4.50 a lady phoned and left a message to say she would only be in the office for another 10mins to phone her back unfortunately I was in area that had no signal so eventually got to speak to her on Tuesday and was told that they can now change the unit, this was a bit late as I was resigned to the fact that we would not get the unit we asked for so was having the carpet laid that day and the bed delivered. Still not sure what to do and was wondering where did this unit come from I have said before I decide if I kept what I got what compensation would I they be willing to pay. I was even more annoyed as if they had said on Friday let us go away and see what we can do rather than this is a new design and basically I had to accept it I would of not had my carpet laid. The same lady came back to me the next day with a sum of £200 which I thought was an insult given the time I had taken from work and the stress of all this. I asked about the handles they had been ordered. Phoned call on Wednesday handles to be delivered on Thurday and fitted on Friday, which they were. Phoned call to say the compensation was. It 5% of the total cost which comes to £246.50 still I think an insult. Further more our good friends who recommended Sharps are very embarrassed about this. I have had enough of Sharps they really need to get their act together.”

Helpful Report

Posted 11 years ago

“We had the wardrobes installed in August 2014.We have previously had wardrobes supplied and fitted by Sharps . Once again we were very pleased with all stages of the process from the initial visit to discuss our ideas through to the actual fitting of the wardrobes. Everything was done to the agreed timescales .The joiner was very friendly and we were very happy with the finished work. He even brought his own vacuum cleaner! A joiner friend said that he could not have supplied a similar wardrobe for the same price. He also commented favourably on the workmanship. One minor criticism is that wooden hangers were not supplied this time. Mrs Murdoch”

Helpful Report

Posted 11 years ago

“Sharps are appalling! AVOID! Overpriced shoddy materials, unhelpfull staff, I could write a book on my experience what was supposed to take a week took 8. The mess was horrendous, I took more mdf to tip than was used they don't take any away. I eventually got an inspector 3 weeks ago only because I will not pay the last 10% of £492 they have offered compensation and only want £300 I refuse to pay this as none of my questions have been answered the inspector admitted there were things that needed doing, however its been such a traumatic experience I would not let any anyone from shapes in my home to do anything again, last couple of weeks I have been threatened with debt recovery service letters and phone calls. I feel I deserve compensation. a separate valuation said £3000 would be more than generous to pay, however I have already paid £4500 which is more than enough and this was supposed to be half price! All I virtually have wardrobe wise is two empty shells of MDF that are not fit for purpose.”

Helpful Report

Posted 11 years ago

“Great designs with budgets in mind! Able to offer deals too to make it affordable! Professional sevice and quality workmanship! Would definitely recommend . E.Wiltshire”

Helpful Report

Posted 11 years ago

“Good quality product, design process effective and efficient and timely building of the wardrobe. I wish they would take their excess wood with them as I was 9 months pregnant at the time!”

Helpful Report

Posted 11 years ago

“I bought a Sharps bedroom early December and am yet to have it fitted. Customer service has been dreadful. I put a 50% deposit down and have taken finance out for the remainder, but when finance cleared (the only thing stopping them fitting is waiting for finance to clear) I asked to cancel the finance and pay in full (which is due on delivery). Staff were very short with my husband and I on the phone (on one day I called 3 times and had the phone cut off as they tried to decide which department could deal with it) and they said cancelling the finance was fine but they needed 25% deposit. Trying to explain I'd already paid 50% (not 10% standard with finance) was a game and a concept they clearly couldn't comprehend; and when I have asked repeatedly for a delivery date they refuse to give me one ("Sometime the week starting the 23rd"- great; how the heck can I book time off work?!). They then told my husband we needed to pay in FULL before delivery, despite their paperwork clearly stating full payment is not due until delivery. Awful service with abrupt staff on the phone line that refuse to take ownership of an issue. I was going to have a second bedroom fitted but I won't bother now. The only redeeming feature is the sales staff within Homebase (Telford) who have been very helpful on this matter.”

Helpful Report

Posted 11 years ago

“work to meet the sales consultant. He was patronising and unhelpful, he decided what I wanted, and was unwilling to listen to my opinion. He refused to build a cupboard around my new boiler, which had been specifically purchased so that it could be accommodated in a fitted unit, and would not look at the documentation I provided. Shame because the wardrobes looked quite nice. I went with John Lewis instead, who provided a fabulous range of wardrobes, with which I am delighted.”

Helpful Report

Posted 11 years ago

“I was stuck for storage space in my small one bedroom flat, I contacted Sharps for a quote and a consultation. I was impressed by the options that was given to me and 6months down the line I am still in love with my wardrobes. Akile Halil”

Helpful Report

Posted 11 years ago

“The service was awful - the salesman forgot the desk and also the tie Rack I ordered The dressing table top was changed in three occasions as each time the wrong size or Damaged wood was sent Finally the rubbish was never collected after being promised it would - atrocious service”

Helpful Report

Posted 11 years ago

“I was very pleased with the service I received from Sharps. Everything went smoothly from the first and the end result is just what I wanted. Highly recommended.”

Helpful Report

Posted 11 years ago

“All went to plan in line with times given. However, some of the finishes are not as good as the rest of the job.”

Helpful Report

Posted 11 years ago

“I absolutely adore my French Boutique Bedroom! I am extremely pleased with the customer service Sharps offered. I would certainly recommend them to family and friends. The fitting was very professional. The end product is extremely strong and just as I wanted it. I now want to spend more time in my beautiful bedroom! Thank you Sharps!”

Helpful Report

Posted 11 years ago

“We were very pleased with the whole Sharps experience from start to finish. The consultant was very professional and helpful, the quality of the product was exceptional and the fitters were very good. I would strongly recommend Sharps to my friends. I would suggest that they should think about offering 0% finance to attract more customers as their payment options are quite limited for a company of their size.”

Helpful Report

Posted 11 years ago

“I had both my boys' bedrooms and our spare room fitted with Sharps wardrobes. The consultant, Jo Dolman, was excellent - she took me through all the options and guided me whenever I needed help. The fitting took place promptly and it was all very smooth. I was so pleased with the end result that I had Jo back the following year to do our main bedroom dressing area and my daughter's room. As pleased second time round as I was the first.”

Helpful Report

Posted 11 years ago

“We were very pleased with the whole Sharps experience from start to finish. The consultant was very professional and helpful, the quality of the product was exceptional and the fitters were very good. We were so pleased with the first bedroom that we had two more fitted plus an office. I would strongly recommend Sharps to my friends.”

Helpful Report

Posted 11 years ago

“First class service from Sharps from initial call to arrange a designer right through to installation of the wardrobes. Finish job is just as it was designed and looks absolutely fabulous. I particularly like the end shelving that was installed where I couldn't get the wardrobe to go right to end. The shelves (bookcase) look amazing. Very pleased with this bespoke fitted wardrobe and of course it comes with 12 year guarantee so piece of mind for 12 years. Well worth the price!”

Helpful Report

Posted 11 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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