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Sharps Bedrooms Reviews

4.0 Rating 2,835 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

4.0

Based on 2,835 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

Sharps Bedrooms 5 star review on 11th July 2023

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Sharps Bedrooms 5 star review on 13th January 2019

Sharps Bedrooms 5 star review on 13th January 2019

Sharps Bedrooms 5 star review on 20th November 2018

25

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I requested a home visit via Sharps website and received a call the next day where I was asked what room they were going to look at, to which I specified it was a hallway. The customer advisor booked an appointment for the next day for a home visit. So far, so good. When the designer came by for the home visit, the first thing he said as soon as he entered the property was (pointing at our friendly and well-behaved dog, who was on a leash) that it would cost us 25 thousand pounds if he got bitten by our dog. He proceeded to recount that a few years back he got bitten in the leg by a customer's dog and that he sued them for 25 thousands for psychological trauma and due to a health condition he has. I should have asked him to leave there and then, but let him proceed. He asked "where is the job" and I showed him the alcove in the hallway. He commented "Is that it? Is that the whole job?" and complained that the minimum he would look at is a whole living room, that he is the top designer in the region, he did not feel comfortable with this job and he preferred to leave. So he just up and left. I called Sharps to tell them about the visit and they were not surprised. They offered to send someone else, saying that this other person is "lovely". No apologies about the designer's behaviour. I am still in disbelief Sharps would employ someone like this person to go to people's homes and treat customers the way he did! Threatening to sue me as soon as he got in and leaving in a hurry because he was too good for the job. Ridiculous!”

Posted 1 year ago

“The “designer” arrived very late for the appointment. Sharps had wrong details so they were unable to contact me. The technival appointment was a wast kf time, the man was useless me tokd me I could t have a wardrobe - this was after they took so we a thousand pounds from me for the wardrobe. No follow up apology, no refund, money was only refunded after I complained (which was pretty much ignored), my money was eventually refunded after a month by which this time I had been charged interest on my card. Do not use this firm. Worse company EVER. Terrible customer service. They will take your money and not deliver anything. From start to end it was stressful, long and unsatisfactory.”

Posted 1 year ago

“Cannot believe that never made first appointment- no call to explain why and when rang 30 minutes after booked time just told he wasn’t going to attend, why? Did I want to book another day off and wait again , err no. Would have liked to discuss walk in wardrobe and library design , I am sure there will be other providers who are more courteous and want my business.”

Posted 1 year ago

“Outraged, angry, upset, disappointed & absolutely disgusted on the price charged for such poor service from start to finish. Great lack of communication between staff. Surveyor made a massive error with material which wouldn’t fit when delivered, therefore having a wardrobe side made in 2 pieces, an eyesore. Like taking your money upfront but unable to get any back if not satisfied with standards. If you are happy for someone to be in your home 12 hours a day to work & still not finish on time, then don’t bother, most are subcontracted, the one who came to me only been doing the job for 2 months. The advertisement for this company looks amazing, however using them is a completely different story. My bedroom is done but I certainly do not feel blown away as they assure you or from the pictures in the brochures. I’m sure they wouldn’t dare put mine in one unless there was plenty of photo shopping! This was meant to be a treat for me, since downsizing from my family home & recently being widowed. I didn’t realise just how vulnerable you can be, a woman on her own, just get walked all over.”

Posted 1 year ago

“I will never use Sharps again! Experienced long delays due to errors with the wardrobe design, damage to my property during the installation and poor response from the customer complaints team. The culmination of the above resulted in several visits to the property and cancellations. As a day rate consultant I lost a lot of money taking time off work to sort out the mistakes of Sharps. The customer complaints team were keen to stress their contractual position around damage to property during installation i.e. they are not at fault, and they are not obligated to pay any damages. You are paying a lot of money for a low end quality product and service.”

Posted 1 year ago

“Poor quality product and fitting. Covered in scratches and marks, door handle fallen off after a week. Room was left a mess no one came to collect rubbish. Would not recommend find a local joiner will do a better job for the same price”

Posted 1 year ago

“How can you place an order with this company that still utilizes 'Sharp' practices. My daughter asked for a quote for my granddaughters very small bedroom. The cost £12,000!! If you order within the next 7 days its £7000, but if you order today only £5000, For Gods sake, are they living on a different planet. This practice died out years ago!! So are they trustworthy? Obviously not!! Arthur Daley is alive and well and working for Sharps!! I just want a straight price, not foul play”

Posted 1 year ago

“Absolutely disappointed with Sharp service. They were suppose to fit my wardrobe today after weeks of waiting and the installer texted me that he is not able to come. I have called the admin team several times already and nobody reply. I don't know when are they going to come now and i have all the wardrobe parts in my rooms which make it almost impossible to move plus i removed the carpet and all the clothes to make space! This is a mess and i wouldn't recommend or order more wardrobe from them.”

Posted 1 year ago

“Sharps is very unreliable. I booked a first appointment on Thursday 14 th July at 1.30 pm and I no One turned up in slough. This company made me plan my day around my appointment.!!! I rang sharp and lame excuse someone had Covid but they didn’t ring to cancel to let me know .. again appointment. Made 17 th Sunday at 4 pm i spoke to staff member and we re arranged .. the staff member was in slough around 11 Am and thought she could fit me in!! But I was at work so She couldn’t be bothered to drive all the way back to slough!for 4 pm!! ! I was too naive to understand all this again appointment made 22 friday today !!! 11 am I worked my day around this apointment and someone in office said it wasn’t put on the system.. the real reason why the designer didn’t turn up today is because something closer and better came along!! For sharps that’s more profitable so It wasn’t worth them coming to my appointment in slough Incase I didnt want to buy their products !! I wasted my time on this company !! I rang sharp office again and thankfully cancelled 25 th July 6.30 pm . How would sharps like it if customer wasted their time !!??”

Posted 1 year ago

“I had wardrobes fitted in February and they still haven’t been finished the workmanship was poor as the quality considering I paid over £5000 for them I’ve had excuse after excuse for the delays I wouldn’t recommend anyone else having them installed.”

Posted 1 year ago

“Account number 6Y9007 Worst experience with Sharps, never use them. We ordered an office room fit out and wardrobes for 3 bedrooms. Each time an installation job was booked in, it was delayed. First installer did a rush job, subsequent installers didn’t turn up, or were not briefed on the requirements. There were several cancellations and uncoordinated delivery of materials. Original estimate for 10 days effort took 10 months and there are still outstanding installation issues. Despite being patient and providing access for multiple remediation attempts to take place, Sharps took for granted our flexibility and goodwill. They are not good for any kind of managed installation, quality of work was very poor eg wrong colour panels, wrong design, shelves not evenly spaced out, shoddy finishing. Installation managers appeared on site attempting to fix things, however only made promises they couldn’t follow up on. We will never use big brands again. A smaller company would have done a much better job than this. Waste of time dealing with this company, they cannot be trusted. Account number 6Y9007 for reference. See attached photos which show just some of the installation issues and negligence”

Posted 1 year ago

“The lady in the sharps showroom was very helpful indeed. The designer came out within 2 days he was great . Few weeks later the surveyor came out and wanted to change our design, which we wasn't really happy with . We waited weeks for the fitters to come out and fit the bespoke wardrobes. They spent 3 hours scratching they heads and decided they couldn't work out how they build them up . They had to walk off the job . I was so upset and disappointed and didn't know what was happening. There was £20.000 worth of wardrobes in a pile on the floor . They told me someone would ring me . I waited and waited and in the end I rang the fitting department and I got a lady on the other end of the phone , who wasn 't interested in what i had to say . I ended up having a argument with her as she would listen to me , she just spoke over me . I am a customer who as paid alot of money . Customer service rubbish northern fitting department. Another surveyor came out 2 days later measured it again and printed more pics off for me . The next day I rang them up at less 3 times as before, they told me that the following Monday a fitters will be at my house . So I took more time off work for this to happen and was excited. The following Monday came and no fitter turned up . Once again I rang up 4 times and got promised someone will ring me back . Hours later I got a phone call and got told they will look into it all for me and will get back to me . I dont hold up any hope . I am sat in my house and I dont know when my wardrobes are getting fitted. 🙃 Thanks northern fitting department. You are unhelpful, and have saff that need to go on a course to learn how to talk to customers . Please learn from my experience. I am stuck with a pile of wardrobes and I don't know what is going to happen next . Great job done sharps . (NOT)”

Posted 1 year ago

“Not impressed with attitude, came across condescending, almost treating us as stupid.”

Posted 1 year ago

“Go elsewhere. Farce from beginning to end. Room measured incorrectly, doors are poor quality with sucker marks and runs. Sharps did try and fix things but must of had at least 5 sets of doors delivered, 2 that were quality checked and they were still sub standard - wasn’t cheap either!!”

Posted 1 year ago

“Very bad, unfriendly rude person cames for the 1st visit.....explained in unprofessional way, talking to us about finance before starting. Bad impression from the visit.I would be careful to let them do my project.”

Posted 1 year ago

“Terrible service from beginning to end. Sharps even wanted to claim part of the refund when it was their own fault. If you're going to invest the amount we have paid in a wardrobe then go elsewhere.”

Posted 1 year ago

“Contacted Sharps for their 50% sale, apt made for designer to attend the following Sunday. He came explained the "Roll Royce" wardrobes and build process. Took all the measurements, confirmed my email address and said we'd hear within a few days and to choose our internal requirements. He left, he didn't leave a card or anything with his name on. That was over 3 weeks ago and not heard anything from anyone at Sharps. Appalling treatment, therefore we will not be using them!”

Posted 1 year ago

“2 walls of wardrobes £15,000 quoted, reduced to £7,700 in 50% sale for 'Rolls Royce of Wardrobes'. Fitter 1 day late and had 'personal problems' he had to deal with. Left with drawers not opening/closing properly, mirrored door warped, doors not closing flush. 3 of the 6 handles so rough they would snag clothing and internal lights coming on when doors were closed. Another Sharps fitter to fix the snags said 'thats what you get' and 'I would have told you they were good to get the sale as well'. Feel duped and robbed. Paying big money for poor quality materials, wardrobes are just chipboard. 6 days off work, 2 for the fitting.”

Posted 1 year ago

“Money grabbers”

Posted 1 year ago

“Excellent service then. Was asked to refer a friend of mine , we were offer a £25 referral gift , the referral went on to place a large order that was 6 months ago until now after sending emails to sharps we haven’t received our gift a shame leaving a bad taste in ours mouths and the referral will not be referring your company poor after sales service”

Posted 2 years ago

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Sharps Bedrooms is rated 4.0 based on 2,835 reviews