Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.96

4.0 Rating 2,880 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,880 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

Visit Website

Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very frustrated company to deal with. we quote them a fitted wardrobe, the designer showed us very good drawings (they lack the cad tools common in their competitors) and we sign. After a week a surveyor came to the flat, and told us to send the drawings next day...after a week and several complains they told us they will not send the drawings because we agreed some changes with the designer (something completely false). after more days they told us it was because we need to remove a ventilation grid and so on. We requested our deposit back, they were unable to deliver”

Helpful Report

Posted 7 years ago

“Very bad experience with Sharps. Booked their designer appointment twice and twice their designer called me half an hour before the appointment that he can't visit me due to overrunning with other appointments. After the first missed appointment, I was re-assured that this will not happen again but the result is same even for the second time. Pathetic customer services”

Helpful Report

Posted 7 years ago

“Sharps review Sadly, I have been treated with such contempt by Sharps that I feel it necessary to write a review to express my disappointment. I was initially happy with my installation of wardrobes and shelves, but after being left with a partially dismantled product for months due to an error in procedure by Sharps, I felt I had cause for complaint. I was met with an obstinate refusal to see my point of view by Sharps customer services, to the point of them insinuating that I was being dishonest. I then escalated the matter by writing an email to Kevin Smith, the managing director, which has not even had the courtesy of acknowledgement, despite reminders, for weeks. It seems there is no such thing as aftercare with Sharps. I have already paid for the product, so I have no leverage, and therefore I am being ignored. I think this is shameful and has turned a good experience in to something quite distressing.”

Helpful Report

Posted 7 years ago

“The bedroom fitted was not as agreed at the design stage. Sharps were clearly not intending to address this (I heard nothing despite stating this point on the 'satisfaction' note) and when I pursued the matter they were slow in responding. Eventually they admitted that they were unable to install on the basis of the original design and offered 'compensation of £100 for the effective loss of 1 wardrobe. When I said I would accept £200 they increased the offer to £150. Clearly £50 is much more important to Sharps than customer satisfaction!!!”

Helpful Report

Posted 7 years ago

“This company is the worst I have come across . The agent is just interested in selling the product once you pay the deposit they forget you . You constantly chase them up but no reply . You are now stuck under a signed contract with no wardrobes or dates and the only thing you have is a stressful headache . The agent doesn't want to know and clearly states it's no longer in my hands . The plans are alerted to what you have chosen anyway further still no fitting dates or emails . It more better to look for some other company as like their name they are very sharp in getting you tied down with many other cheaper companies much better, oh and don't fall for their sales scam the agent clearly stated nothing is on sale it's just a marketing tenique and we don't sell anything under £3000 . ONE TO BE ADDED TO RIP OFF BRITAIN . WILL BE WRITING TO THEM SOON .”

Helpful Report

Posted 7 years ago

“Designer didn't turn up? took the day off work”

Helpful Report

Posted 7 years ago

“Terrible service all round, not worth the money. From start to finish sharps failed to meet anything like acceptable standards. Initial fitting of wardrobe was in no way bespoke or fitted to fit my walls with huge gaps, holes left where they had drilled in the wrong place and substandard faulty shelves. After agreeing to come out to rectify the issues the fitter simply failed to turn up. Problems finally fixed one month after original date and poor customer services throughout. Avoid at all costs”

Helpful Report

Posted 7 years ago

“I had a designer come out which messed our measurements up. Then a person came out to check everything through and pointed out all the problems. Then it went back to her to redesign then someone else came out to check again and was meant to be ok. Then we was pushed in to having it fitted when we where away on holiday which we where not happy about as we wanted to make sure after all the problems we had that it was what we wanted. When on holiday we had phone call after phone call with problems because they don’t no how to communicate with each other. When we got back the part we wanted to fit possiffic things in will not fit in. Now no one will sort out apart from a very rud manager screaming down the phone at me demanding money which I had all ready paid. This company should be ashamed as it’s been nothing apart from a problem. I would never buy from them again over priced for very poor quality.”

Helpful Report

Posted 7 years ago

“Overall quality of doors is poor, rough edges and mistakes in the plans that were initially discussed and signed and still mistakes took place. Mistakes in delivery dates with no remedial action from customer services. Purchase was over £14,000 and I was left with a corridor pile of packaging and rubbish upon calling them before my last payment was needed I informed them that they need to pick the rubbish and was informed that they do not. Better quality out there in the industry, lack of consistency in processes and a desperate need for sales with limited follow up. Disappointing please do your research before hand.”

Helpful Report

Posted 7 years ago

“Waiting for our fitting date. As they saw fit not to come in the week they specified. On tender hooks ...............”

Helpful Report

Posted 7 years ago

“Plastic coating on doors came detached on wardrobes fitted in house just bought by daughter. I contacted sharps to ask if I could have a quotation for me to buy new doors - NOT asking for them to be supplied gratis - as the wardrobes would have been out of any warranty period but the rest of the wardrobe was fine. I was disgusted to be told that they will not sell new replacement doors without the wardrobe! Sharps - I won't be buying from you or recommending you to anyone as in my opinion the door skins should never have detached in the first place. Refusal to SELL me replacements just adds insult to injury.”

Helpful Report

Posted 7 years ago

“there estimator came to my home did the drawings and my deposit was put down approx £1500.master bedroom had to be fitted by april the following year.a competitor quoted a price of nearly £2000 less sharps estimator said sharps policy was to match sent him the drawings heard nothing more they kept my deposit for a year and when it came to the time for mine to be done they claimed they new nothing of this and said we will get the drawings estimator to ring me and he said that they were not going to price match and that i could either have it done or my money back.i got big chiefs involved in head office wolverhampton etc the two individuals involved apparently got there balls chewed off and they sent me £30.00 worth of gift vouchers and fobbed me off.perhaps in the tv adverts they ought to come clean and state that they are nothing more than liars that rip you off and screw you over.everybody should watch there backs and look out for there SHARP PRACTICE.how apt there name is disgusting by name and by nature.i would not trust this company one bit.if you want a decent firm try wiveliscombe based foremost furniture.”

Helpful Report

Posted 7 years ago

“fitter was a disgrace, rude, arrogant, refused to work in a bedroom that was empty bar a sold wood heavy chest of drawers told me to move it out and stood there, he at one point came out of room saw dog lying on landing i heard the dog yelp as he shouted at him to move, left all the rubbish even though i specifically was told removal included, it was dumped on the new block paving still being finished off, didn't even do the finishing off seals between furniture and wall , its supposed to match other bedroom but its not even the bloody same how can they cock that up so got nothing i paid for but a pile of junk i never requested . will be not only insisting on refund but an apology”

Helpful Report

Posted 7 years ago

“Left bedroom in complete mess, cardboard, sawdust everywhere. Fitter said we should have read small print on contract. Some drawers and tables not even left in bedroom but in corridor. Apparently too heavy for fitter to move. This is not of the standard expected. Would not recommend at all”

Helpful Report

Posted 7 years ago

“No problem with Designer at all. On Wednesday Delivery of materials on time, that was ok. Thursday, Installer checked items two piceces delivered with marks.Installer have to wait for another delivery so extra day work was taken. After that, on Friday, installer found some bracket and small support parts were missing. Have to wait another delivery next Tuesday. And now it is almost 2 pm in the afternoon. Apparently, missing parts was not schedule as emergency delivery. Totally disappointment with second part of whole service and also poor wood quality from my view (ikea quality or even worse, not fair for such premium price paid). would not use again and never recommend to my friends”

Helpful Report

Posted 7 years ago

“So much grief I’ll bullet point instead. •Designer friendly and professional. • My order consisted of 6 doors / 6 compartments • Including one set of drawers. Order placed then all went wrong including. • midway through build designer made a mistake and my drawers had to be built 2ft off the floor and looked ridiculous. All 6 doors had to be replaced a total of 6 times ?? That’s 36 doors in total as corners were chipped and finish around the edges was disgusting. • so if your a recent customer I urge you to double check your doors especially the corners for imperfections. • fitters cancelled or didn’t turn up on numerous occasions, and didn’t even contact me atall on the day I would take a day off to expect them. •They have a non existent customer care department who just pass you to the next person each time you phone up to complain. • I was offered £50 compensation after a numerous amount of complaints on my £3000 order which was disgusting. • After a very long battle of 3-4 months of this build being completed to a reasonable standard, and threatening them with legal action along with contacting the chief exec direct with pictures and a diary of events I was given £1500 compensation. I would never use or recommend sharps to anyone, I even contemplated standing outside every show room every day with a board “ stating please ask me about my experience with sharps” never again.”

Helpful Report

Posted 7 years ago

“While the product was of good quality, it didn’t meet our needs, nor completed to the standard I expected. I complained to Sharps who pretty much ignored me entirely.”

Helpful Report

Posted 7 years ago

“We wanted a wardrobe for a space in our bedroom that really only would benefit from having one fitted to maximise space. When booking the visit we were not informed that there was a minimum spend of £1500! They had no problem mentioning the winter sale and various other reductions. Sharps designer arrived and was here about ten minutes. He said minimum would be £1500 despite it being a small space. As soon as we said that was out of our price range for just one small wardrobe he was not interested in making a sale. We were not told about any offers or what they could do to persuade us. There was no attempt at selling the product at all and we were left very unconvinced. Taking our money somewhere else. Very disappointed.”

Helpful Report

Posted 7 years ago

“Designer spending 3 hours drawing a plan for a 3 door sliding wardrobe to go across the entire wall no inserts! so as Sharps do not line the back and side walls it is just a sliding top and bottom frame with doors! costing £3,000 after 50% discount and a further £100 its not even a quality product and by the reviews quality of fitting depends on what type of tradesmen you get. The price is ridiculous but, clearly there are some people with more money than sense!!!”

Helpful Report

Posted 7 years ago

“3 hours spent with the designer measuring and discussing a design, only for the surveyor to arrive and say that the design was not possible in the space available. quote from the surveyor “what a cock up”..”

Helpful Report

Posted 7 years ago

Sharps Bedrooms is rated 4.0 based on 2,880 reviews