SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,301 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,301 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a used car from the Darlington branch, the whole process was very quick and easy. Craig Saunders was very friendly and kept me up to date with what work was being done on the car and he also sent me pictures of the refurbished wheels on the car. There was no pressure and it was a nice atmosphere with great customer service, I will definitely return to the Darlington branch.”

Helpful Report

(Darlington) - Posted 4 years ago

Thats great to hear, Thanks for leaving us a review.

Posted 4 years ago

“In my experience the dealership has always been helpful and the staff are friendly .”

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(Darlington) - Posted 4 years ago

Hi Stephen, Thats great to hear, thanks for your review.

Posted 4 years ago

“Gareth Wood, salesman in Middlesbrough, was a professional and outstanding chap, really would recommend him for a promotion.”

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(Middlesbrough) - Posted 4 years ago

Hi Gary, Thanks for taking the time to leave us a review.

Posted 4 years ago

“Excellent service from Ricky Doughty at SG Petch (York based) Kia dealership. I phoned about the car at 12.30pm and by 4.30pm the same day all the paperwork and finance agreement had been completed, I had been sent a personal video of the car and delivery had been arranged to my home in Kent (250 miles away) for Monday morning! I have never bought a car "blind" online before, but for anyone unsure especially during the covid pandemic don't hesitate. With a 14 day return period after delivery, you probably have more consumer rights than if you purchased off a forecourt. Nothing was too much trouble for this dealership. The car arrived promptly. It was valeted, taxed and with all current MOT advisories addressed upon my request. It was immaculate inside and out. I would not hesitate to recommend this well established company which appears to be reliable, honest, reputable and offers good quality cars at very reasonable prices. Thanks to Ricky for making the whole process painless with his excellent customer service, friendly manner and efficiency (and no hard sell technique which I hate). Great doing business with you and thanks for my smashing Kia Carens!”

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Posted 4 years ago

Hi Sue, Thank you for taking the time to leave us a review and all your kind words. We hope you enjoy your new car :).

Posted 4 years ago

“I found the SG Petch staff very helpful and any request was not too much trouble”

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(Middlesbrough) - Posted 4 years ago

Thanks for leaving us a review.

Posted 4 years ago

“Just bought my second new car from S G Perch Durham, on both occasions the sale's staff have been spot on, down to earth, helpful and definitely not pushy. Many thanks to Derrick for making things go as smoothly as possible under difficult conditions”

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(Durham) - Posted 4 years ago

Hi Gary, Thanks for your kind words and continued custom. We hope you enjoy your new car.

Posted 4 years ago

“Charlotte Jennings was so efficient and professional yet I felt that the service she provided was so personal to me. Very pleased with everything from start to finish.”

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(South Bank) - Posted 4 years ago

Thats great to hear Elizabeth. Thanks for taking the time to leave us a review.

Posted 4 years ago

“xcellent chris”

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(Darlington) - Posted 4 years ago

Thanks for your review.

Posted 4 years ago

“Petch were very good, even under difficult circumstances. The staff were courteous, good humoured and keen to be of assistance.”

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(Darlington) - Posted 4 years ago

Thanks for leaving us a review Paul.

Posted 4 years ago

“An absolute breeze at purchasing my new car. Excellent communications from the sales staff regarding the purchase. Very easy to deal with and not pushy at all. Excellent COVID 19 precautions in place, made my son and I feel very safe. Well recommended. Many thanks.”

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(Sunderland) - Posted 4 years ago

Hi Fred, thats wonderful to hear. Thanks for leaving us a review.

Posted 4 years ago

“Everything from the first visit through to purchase was an effortless process and dealt with in an extremely professional and proficient manner”

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(Darlington) - Posted 4 years ago

“has a specific task to buy my husband an alternative vehicle as a Christmas surprise. The staff were very accommodating.”

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(Middlesbrough) - Posted 4 years ago

“I wish to recommend S G Petch for being helpful, buying a new JEEP from a Company who care about customers and offer expert advice , service and a awesome deal without the hassle . Our salesman Chris was absolutely brilliant and nothing was too much trouble and could'nt help enough .”

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(York) - Posted 4 years ago

“This is the 5th car I have bought at Petch Middlesbrough and as always I was happy with the service. Always helpful and professional; this is particularly true of Gareth Wood. Gareth has sold me three cars now and I am always happy to deal with him. Great customer service.”

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(Middlesbrough) - Posted 4 years ago

Thats great to hear Lynne, Thanks for leaving us a review and your continued custom.

Posted 4 years ago

“i recently bought a new car from sg petch and i would like to say that i got first class service from start to finish. would definitely buy from them again.”

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(York) - Posted 4 years ago

Thanks for leaving us a review Stephen, we hope you enjoy your new car.

Posted 4 years ago

“Excellent car dealer, very professional and very supportive of customers. Our family has had five Kia’s from them, and their service has been exemplary”

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(York) - Posted 4 years ago

Thanks for your kind words Stephen and your continued custom, we hope you enjoy your new car.

Posted 4 years ago

“I have had 5 cars from SGPetch and each time the service is fantastic 3 through Becky in Middlesbrough 1 with Guy Gibson Nd the last car with Ryan Robertson again I was given the highest customer care A excellent company”

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(Darlington) - Posted 4 years ago

Thats great to hear Kenneth, Thanks for taking the time to leave us a review.

Posted 4 years ago

“Great service”

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(Middlesbrough) - Posted 4 years ago

Thanks for your review Geoffrey.

Posted 4 years ago

“Thank you Chris for your patience & valuable support in selecting my new fully electric Kia E Niro which, is a great pleasure to drive & own.”

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(York) - Posted 4 years ago

Thats great to hear Donna. Thank you for leaving us a review.

Posted 4 years ago

“What a pleasant change to find a franchise dealer that really want to help and provide customers with good service. This is my first visit to Petch with my wifes Kia, wish I had found them earlier. Service and MOT carried out as promised car collected and returned all for agreed price, thanks a lot.”

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Posted 4 years ago

Glad we could help Les, Thank you for leaving us a review.

Posted 4 years ago

SG Petch is rated 4.8 based on 5,301 reviews