SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,301 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,301 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A recommendation is that my family, Mr, Mrs, two daughters and father in law, has bought about 14 cars, of five different manufactures, over some 15 years. A trusting and friendly relationship has developed with all the staff, both sales and servicing, over the years.”

Helpful Report

(Middlesbrough) - Posted 4 years ago

Thank you for leaving us this lovely review Oliver and your continued custom. We hope you enjoy your new car.

Posted 4 years ago

“Orderd an ex demonstrator Hyundai i30 N performance via click and collect to the Sunderland branch of SG Petch the car was a great purchase and Michael beck the sales executive goes above and beyond to make the transaction as smooth as possible. The finance package was also competitive and got a great px price for a car I traded in, first time buying from SG petch but won’t hesitate to use them again in the future.”

SG Petch 5 star review on 15th February 2021

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(Sunderland) - Posted 4 years ago

Thank you for your custom Andrew and taking the time to leave us a review. We hope you enjoy your fantastic new car.

Posted 4 years ago

“It is well worth the 40 mile trip to this garage, everyone from the sales team to the garage staff are friendly and very helpful, this is my fourth Kia I’ve bought from Petch at Richmond and I’ve also recommended Petch to family and friends who have gone on to by from here. Excellent service. 👍”

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(Richmond) - Posted 4 years ago

Thanks for your review Alan and your continued custom and we hope you enjoy your new Kia.

Posted 4 years ago

“The purchase of the Kia Soul ev 2020 went perfectly. It is too early to give a definite answer as the instrument display failed within twenty minutes of delivery. I am still waiting to find out what will be done about it.”

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(Darlington) - Posted 4 years ago

“From the first phone call to delivery of my new car first class service. Very happy with communication and service.”

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(York) - Posted 4 years ago

Thats great to hear Sam, Thank you for leaving us a review.

Posted 4 years ago

“A lack of information lead to me not getting the exact spec of car I wanted leaving me feeling disappointed poor communication”

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(Durham) - Posted 4 years ago

We are sorry to hear that, If you would like to discuss the matter further visit our contact us page here - https://www.sgpetch.co.uk/contact-us and then select Car Sales, then Durham from the drop down menu. Thank you for letting us know.

Posted 4 years ago

“Salesman was brilliant from start to finish. I was kept informed all the way and all questions I had was answered. S G petch even contacted after having the car a few weeks to make sure all was still ok.”

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(Durham) - Posted 4 years ago

Thats great to hear Amanda, Thank you for taking the time to leave us a review.

Posted 4 years ago

“Audi sq5. Ryan was very helpful and attentive, we travelled over 100 miles to buy the car. Ryan had our new beautiful car ready and waiting. Floorless transaction with paperwork Would definitely use SG Petch again.”

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Posted 4 years ago

Hi Catherine, Thanks for leaving us a review and we hope you enjoy your new car.

Posted 4 years ago

“Absolutely fantastic. Ryan guided us through in these unusual times seamlessly. Stress free from start to finish.”

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(Darlington) - Posted 4 years ago

Hi Steven, Thanks for your kind words and taking the time to leave us a review.

Posted 4 years ago

“Very professional, helpful and supportive- a wonderful experience despite the lockdown restrictions”

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(Middlesbrough) - Posted 4 years ago

Thats lovely to hear Christine, Thanks for taking the time to leave us a review.

Posted 4 years ago

“From the initial enquiry to delivery of the vehicle , Ricky Doughty from York branch was an absolute pleasure to deal with , he listened to my wants and never exacted any pushy sales traits associated with the industry , I asked for certain stipulations for the sale and they were met , had a small incident after taking the car where the coolant level alarm came on , this was due to have a new water pump and timing belt fitted , Ricky drove 17 plus miles to top up the coolant level and was very apologetic , because I live in Richmond and not York the warranty with the vehicle can be used in my hometown SG Petch saving a lengthy commute to York , I would definitely use SG Petch and especially York branch for any future car purchases as they were very accommodating and Ricky is a man of his word and SG Petch should value employees like him as he embodies true professionalism and is trustworthy , something I look for when parting with hard earned money buying a new car .”

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(York) - Posted 4 years ago

Hi John, Thanks for leaving us a review and we hope you enjoy your new car.

Posted 4 years ago

“My 5 stars goes to Chris at the York branch, I had enquired about replacing my old car at Darlington but was not given the best deal as a returning customer. It became apparent that offering me not an approved Kia meant more money to you and not the best deal for me! I will not be returning there next time I wish to change my car.”

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(York) - Posted 4 years ago

Hi Robert, Thanks for leaving us a review.

Posted 4 years ago

“Paul was a great help, reassuring and got me a fantastic deal. Wouldn't go anywhere else.”

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(Darlington) - Posted 4 years ago

Thanks for your review Ian, we hope you enjoy your car.

Posted 4 years ago

“Fabulous company. Always feel looked after. A big thanks to Sean and Gareth at Skippers Lane for their excellent customer service.”

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(Middlesbrough) - Posted 4 years ago

Hi Nicola, Thats great to hear! Thanks for leaving us a review and we hope you enjoy your new car.

Posted 4 years ago

“We dealt with Matthew in the Seat department and he is an absolute diamond. 100% would recommend SG Petch just based on our dealings with him. Hes a top guy and is also incredibly handsome.”

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(Durham) - Posted 4 years ago

Thanks for your review Jonathan, and we hope you enjoy your new car.

Posted 4 years ago

“Great to deal with done everything for me had very little to do myself spot on”

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(Durham) - Posted 4 years ago

Thanks for leaving us a review Paul.

Posted 4 years ago

“Very good salesman tom at york branch and service staff also”

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(York) - Posted 4 years ago

Thats great to hear Alan Thanks for leaving a review.

Posted 4 years ago

“Love my new car! Very professional and very friendly staff I would highly recommend.”

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(Sunderland) - Posted 4 years ago

Thats great to hear Ashleigh, Thanks for leaving us a review.

Posted 4 years ago

“Les and Joseph at the Richmond Branch were amazing. When all other dealers turned me away because of the negative equity on my previous car, these guys really found a way to help me out and I've walked away with a car I absolutely love. Thank you so much :)”

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(Richmond) - Posted 4 years ago

Hi Janilla, Thanks for leaving us a review and we hope you enjoy your new car.

Posted 4 years ago

“SG Petch are a family run business they r curtious and very frendly i find them extremely professional and very thoughtful will definitely recommend them to my friends and colleagues”

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(York) - Posted 4 years ago

Hi Julie, Thank you for your kind words and we hope you enjoy your new car.

Posted 4 years ago

SG Petch is rated 4.8 based on 5,301 reviews